1/5 Julia R. 1 year ago on Google
My
experience
at
the
Novotel
Brussels
Airport
was
fine
until
around
1:30AM.
I
had
an
early
flight
to
catch
and
had
my
alarm
set
for
5:30AM.
I
was
fast
asleep
in
my
bed,
when
I
was
startled
awake
by
a
blaring
fire
alarm
directly
outside
of
my
door.
Half-asleep,
half-dressed,
I
hurried
downstairs,
as
I
thought
there
was
an
emergency.
The
hotel
receptionist
was
in
a
frenzied
state
of
chaos.
Apparently
there
was
no
emergency,
but
she
nor
her
colleague
could
figure
out
who
or
what
was
setting
off
the
fire
alarm
or
how
to
turn
it
off.
She
spoke
in
a
rude
and
uncaring
tone
towards
myself
and
the
other
hotel
guests
that
had
gathered
in
the
lobby.
The
alarm
continued
to
blare
until
2:45AM.
All
hope
of
a
good
night’s
sleep
was
gone.
At
around
2:30AM,
I
went
back
downstairs
to
see
if
anything
was
being
done
to
stop
the
alarm.
The
other
hotel
employee
said
that
they
were
still
trying
to
solve
the
problem
and
that
they
were
unable
to
get
in
contact
with
the
hotel
manager.
This
was
shocking
-
what
if
this
was
a
real
emergency?
Why
was
the
hotel
manager
unreachable?
We
could’ve
been
burnt
to
a
crisp.
Later
that
day,
I
emailed
the
hotel
to
ask
for
a
refund.
I
managed
to
negotiate
a
partial
refund
with
the
front
office
manager,
Mr.
Herremans.
However,
after
a
few
back
and
forth
emails,
my
emails
to
him
started
bouncing
back.
Pretty
convenient,
right?
It
has
been
nearly
3
weeks
since
my
stay
at
the
Novotel
and
I
am
still
waiting
for
a
refund
and
any
sort
of
communication
from
the
hotel.
This
is
unacceptable
and
no
way
to
treat
your
guests.
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