1/5 Ping C. 3 years ago on Google • 5 reviews
Although
the
facilities
and
instructors
are
great
this
company
is
focused
solely
on
making
money
rather
than
providing
great
customer
service.
I
have
been
a
regular
at
this
studio
for
many
years
but
after
many
petty
incidences,
I've
decided
that
this
company
doesn't
deserve
any
of
my
money.
Firstly,
the
cancellation
policy
is
6hrs
ahead
of
time,
if
you
do
not
cancel
before
that
they
will
charge
you
the
full
class.
The
instructors
however
can
cancel
any
time
they
want
-
double
standard.
Oh,
and
if
your
package
expires
and
you
didn't
go
to
all
your
classes
when
it
was
not
entirely
in
your
control
(instructors
cancel,
COVID
regulation
etc)
you
don't
get
your
money
back
and
your
package
expiry
date
can't
be
extended.
Secondly,
even
as
a
regular,
if
you
don't
purchase
a
package
for
the
private
classes
you
are
not
given
any
priorities
in
terms
of
the
scheduling,
making
it
extremely
difficult
to
get
the
time
you
want,
even
if
you've
requested
a
consistent
time
and
day
to
make
things
simple.
Every
year
their
prices
increase
and
I've
yet
to
complain
as
I
love
the
instructors
but
the
amount
I
am
paying
is
no
longer
worth
it.
One
specific
incident
that
demonstrates
their
ridiculous
level
of
pettiness
was
when
I
changed
my
mind
after
I
bought
a
single
private
class
and
asked
if
I
could
get
the
package
instead
and
include
the
class
I
just
bought
with
the
package
right
after
I
just
paid.
They
said
no.
I
just
don't
really
understand
the
logic
towards
this
type
of
customer
service.
This
is
just
one
of
the
many
instances
I've
encountered
and
I
have
had
enough.
Will
definitely
not
be
returning.
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