3/5 A 5 months ago on Google
The
hotel
is
situated
in
an
unbelievably
beautiful
location.
The
beach
is
the
best
that
we
have
ever
seen
and
our
room
was
perfect.
The
transfers
ran
smoothly
and
despite
it
being
a
small
island
we
never
found
ourselves
short
of
things
to
do.
Having
said
this,
I
wouldn’t
quite
call
this
hotel
luxury.
The
staff
were
friendly
but
could
be
better
trained
e.g.
sometimes
staff
would
not
answer
the
phone
when
we
called
reception.
We
were
told
to
order
room
service
on
the
app
but
the
first
time
we
did
they
didn’t
register
our
order
so
we
ended
up
waiting
over
1.5
hours
and
there
was
not
even
an
apology,
let
alone
compensation.
Our
room
was
generally
cleaned
to
a
good
standard
(the
cleaner
was
also
very
nice)
but
the
outdoor
area
had
not
been
cleaned
-
there
was
a
plaster
left
behind
in
the
outdoor
area
by
our
pool
when
we
arrived
and
it
wasn’t
cleaned
up
throughout
our
5
night
stay.
The
pool
also
required
cleaning
due
to
dead
bugs,
we
requested
this
just
once
towards
the
beginning
of
our
stay
and
the
staff
seemed
delayed/reluctant
to
do
this.
The
Fire
grill
restaurant
had
decent
food.
The
other
restaurants
were
okay
but
compared
to
the
majority
of
restaurants
we
visited
in
Thailand,
they
left
a
little
to
be
desired
and
we
would
often
not
receive
what
we
asked
for.
Despite
the
resort's
focus
on
sustainability,
to
our
surprise,
staff
engaged
in
snorkeling
excursions
threw
numerous
cigarettes
into
the
sea.
At
the
end
of
our
five
night
stay,
and
a
considerable
bill,
our
stay
was
overshadowed
by
a
dispute
over
two
coconuts
which
we
had
ordered
and
cancelled,
which
was
met
with
unnecessary
scrutiny.
In
summary,
a
beautiful
hotel
in
a
stunning
location,
but
sub-standard
service
due
to
untrained
staff
let
this
hotel
down.
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