1/5 Manik K. 3 months ago on Google • 1 review New
One
of
the
worst
experiences
I
have
ever
had
checking
into
a
hotel.
We
had
three
sea
view
rooms
booked,
and
while
booking
we
requested
all
three
rooms
to
be
on
the
same
floor
as
we
were
traveling
with
kids.
They
gave
us
2
rooms
and
asked
to
wait
for
the
third
room
for
a
couple
of
hours.
After
two
hours
of
wait,
they
made
an
excuse
of
the
third
room
not
being
available
and
staff
shared
different
reasons;
one
said
the
people
staying
extended
the
stay,
the
other
said
there
is
some
maintenance
issue.
And
this
is
when
we
followed
up.
They
didn’t
care
to
proactively
tell
us
or
share
this
with
us.
Then
after
30
minutes
of
confusion
they
offered
the
third
room
three
floors
down;
which
is
not
really
a
workable
option
due
to
kids.
While
I
understand
rooms
on
the
same
floor
aren’t
guaranteed;
but
every
hotel
we
have
been
to
makes
a
genuine
attempt,
and
that
is
what
I
noticed
lacking.
The
staff
just
didn’t
care
about
the
inconvenience
we
had
waiting
or
now
will
have
throughout
the
trip.
While
the
property
overall
is
nice
and
relaxing
and
that’s
why
we
chose
it;
but
this
entire
checkin
hassle
screwed
up
the
experience.
I
don’t
think
the
staff
really
understands
the
meaning
of
hospitality
and
needs
to
be
educated.
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