The worst experience I have had at a hotel in recent memory. I’m surprised that this is a Marriott-owned property as the quality was far below what I expected. The room felt dirty, and the room was loud. Bed was not comfortable. Way too soft and blankets way too thick for the summer. Couch doesn’t even have pillows on it so it is also uncomfortable. We didn’t use the pull out couch but it looked cheap and small. Only one complimentary water bottle was left in the room even though the room sleeps 3???? Even though it is not posted anywhere clearly when you book the hotel, they only “clean” your rooms every second day that you are there. And despite us reminding them to clean our room after we got back at 5 pm on the second day and it still wasn’t cleaned, it never got cleaned. This isn’t an Airbnb and this room cost 300$ per night so it seems completely unreasonable that my room wasn’t even cleaned once on a three night stay. Hotel seems to cater to a “party” crowd since there were signs posted in the elevator telling people not to drink in the halls and I frequently saw people walking up to their rooms with boxes/coolers of beer. It was loud in the hotel until quite late in the evening. The hotel clearly doesn’t try to put a stop to that “party vibe” and just lets it perpetuate. Extremely disappointed in this property.

I have mixed feelings about this place. The room was clean, and they upgraded me for free. That was nice, but I almost should've refused. I was in town for business and getting back pretty late most nights and it was more or less a glorified sleeping spot. Having a separate living room that I didn't really use was a waste on me and it ended up being the furthest walk possible from the entrance, which is annoying after a long day. But that's not the problem I had with the service. I booked online with a credit card. Then when I got there they wanted me to pay in person... well good thing this wasn't actually booked by the company cause that would be awkward. So I asked if I could pay by debit, they said I could but there would be a deposit. Which is fine I guess, but now I'm starting to get annoyed. So the stay was fine but when I went to check out, in order to refund the deposit I had to wait for them to inspect the room. I felt like they thought I was a degenerate or something, I've never had a hotel do this before. I've had deposits, but they do the pre-auth thing and then they can return it after I'm gone. Long story short, I will not use this hotel anymore, I don't really like feeling so mistrusted.

You have to be careful when you charge 400 dollars/night and don't live up to that standard. The service desk was amazing. Beds were comfortable. Shower door wouldn't close, kept sliding open. We were given only one towel for our room. TV didn't work, thank god that's not why I was there. If you are going to ask for 400 dollars a night then you have realize the reviews will come according to the standard set for that price.

The location of the hotel is very ideal if you want a quiet stay 20 minutes away from the falls. The staff are great as well. It’s a very good hotel and the only thing they need to improve on is the cleaning of the rooms and outside of the property. Our suite had lollipop wrappers on the floor that neither my wife or I had. The cleaning can be enhanced in the rooms and outside as well. The landscape needs some TLC very badly but they have Renos going on outside so we can blame it on that. The trash can outside by the main entrance was way overflowing with garbage. The entrance doors are cleaned throughout the day though. I would stay at this place one more time before giving it the boot as I feel that they can do better cleaning the rooms. This place is a walking distance to Brock University as well as Tim’s and McDonald’s for breakfast. The price is fairly good as well.

The room was quiet from neighbors. Spacious but empty. The beds were very plush at least. Nice to have a fridge and microwave but the fridge was quite loud and bothered my sleeping at times. The lobby area is done up fancy but everything beyond that is scruffed (literally and figuratively). No cushions on couch. Ice machines on both floors broken. Floors uneven and laminate peeling up. One water bottle? No shampoo in our room.

Interesting setting. Nestled in a college area. Close to and easy to access many local attractions. Staff was pleasant and accommodating as much as possible. The building and rooms need a refresh pretty badly. The sleeper sofa for the kids was close to unusable because of wear or sagging. WiFi rocked however. I measured 250m up and down. Kids were happy.

The hotel seems nice enough...but. NOBODY serviced our room during our 3 night stay. We had to take towels from the pool. It isn't our job to chase staff for amenities. We got a 2 room suite and the bathroom is literally in the private bedroom. So I can't even have private time because my kids have to come in to go potty. The beds are HORRIBLE! The pull out couch had bars that would destroy a contortionists back and the bed in the private room felt like they put padding over some hay. Definitely will not return

Solidly meh experience. Rooms are ok with a microwave and fridge. Standard. They screwed up a group booking from months before and didn't have our rooms ready or together. They seemed to have done this for multiple groups since it took 20 minutes before we got to the front of the line. Excuses were made end result was suboptimal with families spread over 3 floors and both wings of the hotel. Air conditioner in the bedroom was filthy (pic included) and made the room smell of mold when it was turned on. The pool is tiny, especially for a hotel of this size and the acoustics make it deafening if there are more than 5 people there at once. I truly wish I was exaggerating. Location is convenient to some fast food options and the highway. So that was a plus. Staff was pleasant

We stayed in one of the largest suites so we could bring an Easter dinner to our daughter who goes to Brock university. The room was huge with a huge dining table, huge living room and a king sized bed in a separate bedroom. There was a small kitchenette with a fridge, microwave and sink. The only issue was that the tub with jacuzzi jets was quite dirty and stained. Other than that, it was a great experience!

This is an average hotel. The location worked for us since we are at Brock but overall the hotel is on the way down not up. It starts with the landscaping which is appalling. Inside you can see that at one time this was a very nice hotel. However, maintenance has obviously slipped a considerable amount. It is not filthy but it is approaching dirty. At the prices they charge there are better hotels nearby at a better price point.

This is a great place. It's has a homey style floor lay out. I like the privacy of having a 1 bedroom suit with a living room and sofa bed. Enough storage for clothes and other stuff. Location is great. It's not crowded. Though the furnitures are kinda out dated mid century. Bed are comfortable. I wish there are more charging outlet specially by the night table. Showers are strong which we like.

Excellent place to stay for so many reasons. This hotel is impressive from the moment you walk into the lobby. It is nicely decorated and kept very clean. The hotel staff are all amazing, especially Peter and the General Manager, they make you feel very welcome. I love that the rooms are suites. You get a separate bedroom, a living room, a desk and a kitchen area with a fridge and microwave. There are plenty of storage cupboards in each room and the cupboards and dresser all looked and smelled brand new. The rooms are very clean and the linens are spotless. The bed was super comfortable, too. I will be staying here again for sure. It is only 18 minutes from Clifton Hill in Niagara Falls, ON and close to many places to shop.

Great location! Very disappointed with the lack of services- both in relation to food/drink(non existent Dec.25th and 26th), and during the course of the 5 nights spent there, there was NO room cleaning/clean towels! Our floors and some walls were dirty, upon arrival. I have never experienced this before, and if (as we were told) they were scaling back services for the holiday season, that should have been indicated on their website! We were informed upon arrival- with no option to change our location, and without penalty. Breakfast buffet was very expensive, at $23/ per person, when it was available.

Great hotel and fantastic amenities. The rooms are really lacking in charging ports. I only brought my USB charger for my phone and had to use my laptop that I luckily brought to charge my phone. Great space but needs an update in that area.

I am writing to express my deep dissatisfaction with my recent stay at Four Points Sheraton, during which I encountered several concerning issues that have left me with a negative impression of the hotel. The problems I encountered include subpar housekeeping, unprofessional behavior from your director of operations , Mr. Dhruv Mukherjee, and non-functioning washing machines and dryers. I feel compelled to share my experience to help address these issues. Firstly, the state of housekeeping during my stay was far from satisfactory. The room was not cleaned to the standards I expected from a renowned establishment like Four Points Sheraton. This made my stay far less comfortable and enjoyable than it should have been. Furthermore, I had the unfortunate experience of interacting with Mr. Dhruv Mukherjee, the director of operations , whose behavior was nothing short of unacceptable. His attitude towards guests was unprofessional and discourteous, which is not in line with the hospitality industry's values and standards. To add to my concerns, the washing machines and dryers at the hotel were out of order during my stay, causing significant inconvenience for guests like myself who rely on these facilities. Regrettably, my overall experience at Four Points Sheraton was deeply disappointing. I believe that it is essential to provide honest feedback to improve the guest experience, and based on my experience, I cannot recommend this hotel to others.

Great hotel! Modern and updated and the most comfortable beds we ran out and bought the same mattress for home!

This hotel was great to deal with. We had our dog with us and there was plenty of space in the room for her crate and lots of space outside to walk her. Will definitely stay here again on our next trip to the Niagara area.

In my 7 years in Canada, this is by far the best hotel I stayed in within the category. We did a smart thing not to book in Niagara. Here rooms are spacious. The lobby is so cozy and modern. The staff were super friendly, especially Shilan, on the reception. She was very professional and welcoming. I will definitely stay here next time I come again to the Niagara region. The internet speed is rocket speed.

Spacious rooms, helpful front desk, updated rooms, beds are very comfortable. Made a lot of use of both the gym and the pool. Excellent value for what we paid!

I have nothing but good things to say about this hotel. Everything is very nice but the customer service is exemplary. LGBTQ+ friendly and pet friendly (be aware there is an extra fee per night of $25 for pets though). Also I left something there that was important to me and they went above and beyond to find it. We will stay again! Peter is awesome!

Easy access hotel. Rooms are clean, but show small areas of an unfinished retrofit / upgrade. Staff is not able to manage room availability, based on promises of early check-in and rooms requested together in close proximity. Restaurant is great - both staff and food selection.

I've been staying with Marriott hotel brands since I was 5 years old. Everyone in my family is a gold or platinum elite member. This hotel is by far the WORST managed Marriott brand I've ever heard of. I believe the Marriott should remove this hotel's license for not adhering to the global international standard. (1) They forced me to pay the entire hotel fee plus a $500 deposit upfront. Normally Marriott only requires a 30% hold and you pay the hotel at the end of the stay when you "check out". In fact, that's the purpose of a CHECKOUT. (2) The hotel does not have a single bath in the entire hotel and has not advertised that anywhere on their website, or when I confirmed my checkout. (3) The rooms that have been renovated are UNFINISHED! There are vents missing, screws laying around, dust all over, unfinished wall sockets hanging loose. It's a safety hazard. (4) Their manager argued with me about whether or not they need to inform anyone if what they do is out of the norm. (5) We finally spoke with Marriott corporate and they opened a file to investigate the hotel management. NEVER EVER STAY HERE. EVER.

It’s one of the best hotels I have stayed. Very conveniently located from Niagara Falls. **Free Wi-Fi **Free two bottled water **No free breakfast **Room service available if you want to order from restaurant **Plenty of free parking **McDonalds around the corner **Onsite restaurant is open from 5pm-11pm. They will take last order at 10:45pm and allow you to be seated in dining area until mid-night. **Snacks available in pantry for purchase Customer service was 10/10. The staff was very courteous and helpful. The rooms very very clean, cozy and comfortable. Gym happened to be busy whenever I went and Sauna was closed. I will definitely be back and highly recommend this location to anyone who is planning to visit.

A hotel near Brick University notuch else around but some fast food. The staff was nice the room was spotless.

Our family had stayed here his past weekend for a hockey tournament it was AMAZING!! The best hotel we have stayed at! The kids enjoyed themselves they’re asking when we can go back & if we could stay for longer! We love how the bedrooms are separated from the living area so we could socialize as adults while the children slept. Restaurant food was great! Hotel staff were understanding, kind, & helpful! 5⭐️

Fantastic hotel for visiting friends in and around St Catherine and Niagara Falls. It is cheaper than the hotels directly in the Falls area and allows for you to access the restaurants that are used by and priced for Canadians. It has everything you expect in this style of hotel. The bar has local beer and wine, it's a relaxing environment.

Such a nice hotel. Great rooms. Large space. Restaurant on site. Quiet. The parking lot is my only complaint as it is not too far from car to lobby, but far enough away that hauling any amount of luggage is a pain. You can unload at the front door, but then you still have to bring your stiff in and then go back and park your car.

Just stayed the one night here as I was moving my son into Brock. The hotel is easy to find, super convenient to Brock and has tons of parking. The front desk staff were really friendly, efficient and polite. Our room was huge - with a separate bedroom and living area. Perfect as son wanted to watch hockey playoffs and I did not! I think it is an older hotel but it has been upgraded nicely. Sadly no dedicated phone charger ports so had to get a bit creative to charge our phones near the beds. Room had a fridge and microwave as well as coffee and coffee maker. Only issue I had is a minor one - I really wish hotels would put in comfort height toilets when they renovate. People with mobility issues may struggle with this.

Very nice place to rest. Airconditioning equipment was not controllable though. But it was ok as summer is winding down, so I just unpluggled the unit for a quiet and confortable nigth. Everything else is very pleasent and super clean.

Stayed here over family day weekend. The one bedroom two queen bed and sofa bed suite is really nice! Plus modern renovated design in the building! However the building itself is a bit old and age can show here and there. Pool was okay but a lot of kids. Would be nice to have breakfast included.

Our hotel stay was amazing. We had group blocks for our wedding and everyone said the same thing, about how nice it was. It was super clean, with the most comfortable bed I've ever slept on in a hotel. We will definitely be back next time we're in Ontario

Recently stayed as part of a group of families in town for an event. Thank you to Ayub, General Manager, for helping us organize our stay. Rooms are perfect for families with kids. Lots of space. Shout out to Maintenance manager, Lee. Had a small issue that he went over and above to resolve immediately! Breakfast in restaurant could be improved, but staff was excellent!

Marriott’s properties are always clean. This hotel wasn’t the exception. I think it’s a bit old. Room was clean but old looking. Pool was nice but cold. No breakfast included. On the bright side, the staff was very polite. They had Tesla Charging Stations. We were able to check out at 1pm with no extra charge. Recommended!

Clean hotel great facilities and very friendly staff. Food was awesome and the beds were comfortable!

When we checked in we were told that there would be complimentary breakfast in the morning. In the morning when we went for breakfast, it turned out to be non-complimentary and we needed tickets. The food was below average and costs 65 dollars for the four of us. The room also didn't have a coffee maker. I don't recall staying at a hotel without a coffee maker before. Surprising that a Sheraton and Marriot would have its name associated with this location. If you go to this location make sure to bring a coffee maker and pack a breakfast or go to the Tim Hortons down the street. The bathroom also had a fan that didn't work and the room wasn't equipped with a iron or tv remote. Luckily I walked down to the front desk and they sent an iron to my room, well done on that. There were also a few minor hockey teams that played knicky knicky 9 doors till 1 am. Highly recommend to avoid this location at all costs. Your wallet, appetite and sleep schedule will thank you.

Fantastic facility! Good disability access and well equipped. Very friendly and accomidating staff ( special thanks to Dan and Amy ). Pet friendly. A relaxing stay.

Excellent Staff (Dan and the young lady) who I interacted with were absolutely professional and pleasant. I had to extend my stay and it was a painless process unlike other Hotels in Niagara that try to chase you out. Room was Excellent, clean, furniture not damaged. Would like to have the option for a full-size fridge. Looking forward to my next stay and trying the Restaurant as well. I strongly recommend.

First of all the vibe of the hotel was amazing. Really liked the location and complimentary parking. No complimentary breakfast but mcd s near so not big deal yet buffet breakfast is bit expensive at the restaurant. Room was great but didn't have body wash in the room. Requested soap and got it delivered.

This hotel has been recently renovated but you can still clearly see its age in some spots (pool, door frames, etc). It was also clear that the housekeeping was not thorough because the pull out couch was dirty and the spare blankets had holes in them. The front desk staff were pleasant and helpful. It is walking distance to Brock. Overall, it is convenient, but not the place to stay if you are used to a more high-end hotel.

The whole space was beautiful! The staff working the front desk were delightful and friendly. The hotel was super accommodating as we were visiting St Catherine's and our dog sitter fell through. The hotel is dog friendly you just can't leave them in the room alone. The room itself was nice and spacious, beds were comfortable, room was very clean. Check out was very simple. Even though the university is close by and there were a few basketball teams staying at the hotel, we didn't hear a peep!

Completely average hotel stay. The staff were acceptable but not particularly personable or friendly. Room smelt like blocked drain, staff notified and couldn’t care less apparently. There was some huge ‘party’ or event going on so was a bit chaotic. Nothing special to say about the hotel. Had a gym, had a little pool. Nothing unusual or remarkable.

I have stayed at this property twice. PROS: The location is good if you are in the area for anything to do with Brock University. The staff are young but friendly and helpful (for the most part). Despite it being at capacity on both my visits, I found it to be quiet - which I appreciate. Free parking is plentiful. The rooms are quite spacious. Bathrooms ok. CONS: On my most recent stay, we were originally given a room that had obviously had a flood of some kind. The laminate floors had all buckled and there was baseboard missing. The room smelled like mold and standing water. We asked to be moved and they were very good about it. However, the young woman at the desk obviously didn't realize that I could hear her when she was using her walkie-talkie and sending someone to check the room....she was less nice. The new room was just fine HOWEVER, we opened the drawers to find half-eaten food that had been left behind. I quietly spoke to a housekeeper on our floor and she took care of it right away. Which brings me to the last issue: upon our arrival home, my son realized that he had left a couple of things behind (we were in a rush) and we called the hotel right away. The person who answered the phone couldn't have been less helpful and frankly, was rude. He said since the items (two golf hats and a dirty golf towel) had not been "logged into lost and found", there was nothing he could do. I suggested that perhaps housekeeping hadn't opened the closet where we left the items (since they hadn't done so before we checked in....see above, half-eaten food) and asked if someone could ask the current occupants in the morning. He didn't seem to think that was possible. Seriously. I have to be back in St Catharines and will go to the hotel myself and speak to someone in person.Hopefully, they will be more helpful. I am really, really unimpressed. Finally, about the buffet breakfast. It is mediocre at best. The lady who works in the restaurant is lovely - but the food isn't very good. Don't bother.

Pros: The hotel and the rooms are great. It even has EV charging available. Parking is free and lots of parking spaces available. The reception staff is very professional and friendly. Cons: The breakfast has lots of room for improvement though. The food was not the freshest and there weren’t many choices available.

So close. The common areas are nice. The restaurant is quite good. The room is the problem. A tub with no stopper. The shower curtain wasn't long enough and wet the floor. The halls are bright, and the door let that light in underneath. Mediocre bath products, but an empty body wash. All of these things can be sorted by management easily However: the hotel is located in the McMaster University campus. It is a wasteland. There is no places around the hotel to eat. Unless you like McDonalds.

Very nice place. For the price it was one of the best places we've stayed at. Nice suite with the bedroom separate. Fridge, sink, small kitchen table, pull out couch, small desk plus the bedroom w ample bathroom. Pretty much everything you need. Decor was simple but, extremely clean and neat. Nothing cheap or shabby. A bit pricey paying $25 per dog per day considering they really only clean once during your stay. But, we'll definitely be back.

Had a great stay here for one night after visiting some of the wineries in the region. Stayed in a room with a separate bedroom and living room. Was reasonably priced. Fast check in. Good gym. Room was clean and quiet. Beds were comfortable. Recommend staying here!

After some canceled flights from Turkish Airlines, I was transfered to this hotel by the airport. Such incredible service and workers, I was impressed. The location and room were clean and comfortable, but what stood out the most was the manager. He was very helpful and helped me out with my unorthodox request for swimming wear to enjoy the pool. He was friendly, polite, and found a solution. I had a great time. Thanks to everyone here for your service. P.S., The pool is also great!

Loved the room - great space and comfortable. Lots of great features. Comfy beds and great heating. Very modern room. Room service was prompt. Pricing was ok. Kids meals were amazing. A couple things that we found odd. There was no FAN in the bathroom or nightlight. The bathroom got quite steamy after showering. In the kitchenette area there was no Light over the sink or counter making it quite dark. Overall it was a great stay.

We stayed here for a milestone Birthday Party. The Location was Perfect. Staff very helpful and supportive. We can not say enough. I would recommend this location to anyone. I have traveled for a living for over 25 years. This is a great Hotel by my Standards.