2/5 Colleen S. 3 years ago on Google
***Disclaimer***
I
have
not
tasted
the
wine
as
I
have
yet
to
receive
it!!!
Therefore
this
review
is
strictly
about
the
terrible
customer
service.
I
am
so
disappointed
in
my
experience
with
this
winery.
I
ordered
a
case
through
a
charity
event
for
Ronald
McDonald
House
for
which
a
close
friend
of
mine
is
on
the
board.
I
have
never
ordered
a
case
of
wine
in
my
life,
but
thought
why
not?
It’s
for
a
good
cause
and
had
always
heard
great
things
about
this
wine.
Well,
it
has
been
a
nightmare
from
start
to
finish
(and
I
still
don’t
have
my
wine
for
the
record)!
The
case
was
to
be
delivered
by
my
friend
who
is
on
the
board
on
December
21st
(I
ordered
this
case
on
December
10th).
My
friend
called
me
and
several
of
my
other
friends
who
had
also
ordered
cases
to
tell
us
we
were
not
even
on
her
list.
My
friend
and
I
called
the
winery,
she
got
through
and
I
didn’t.
Somehow
our
orders
had
fallen
through
the
cracks
completely
and
were
never
shipped.
It
came
to
light
later
that
it
was
because
we
hadn’t
entered
a
particular
code
at
checkout.
If
we
hadn’t
called,
we
wouldn’t
have
gotten
the
wine
we
had
paid
for
and
the
winery
wouldn’t
even
have
known...
they
offered
to
expedite
our
package
and
ensured
us
it
would
be
delivered
before
Christmas
which
was
important
because
it’s
the
occasion
for
which
you
would
want
wine!
Well
my
friend
got
her
delivery
this
morning
and
texted
me
to
let
me
know.
So
I
headed
down
to
my
main
floor
to
work
from
there
in
front
of
my
door
in
anticipation
of
the
delivery
since
we
are
less
than
10
mins
away
from
each
other.
Wouldn’t
you
know
that
it
never
came!
And
on
the
delivery
site
it
said
I
wasn’t
home..
well
I
assure
you
I
was
and
nobody
knocked
on
my
door
or
rang
the
bell
because
my
Great
Dane
would
have
let
me
know...
let
alone
the
simple
fact
that
I
was
sitting
directly
in
front
of
it!
So
now
they
are
telling
me
they
will
deliver
it
tomorrow,
but
I’m
not
willing
to
take
that
chance
and
will
be
picking
it
up
myself
at
the
depot.
Here
comes
the
part
that
frustrates
me
the
most.
I
was
a
manager
in
customer
service
for
years.
The
way
this
was
handled
was
totally
unprofessional
and
a
complete
failure
at
organization
on
the
winery’s
part.
(Keep
in
mind
there
were
several
of
my
friends
who
had
this
same
issue
so
I
have
multiple
sides
of
this
story!)
1)
Once
the
issue
with
the
code
was
discovered,
why
were
we
not
proactively
contacted?
No
attempt
was
made
by
the
winery,
they
waited
for
us
to
call
and
complain.
How
do
you
completely
lose
prepaid
orders?
I
take
responsibility
for
not
entering
the
code
but
the
fact
that
there
were
many
of
us
indicates
that
there
was
a
lack
or
organization
and
clarity
on
the
winery’s
part
as
well.
2)
I
discovered
later
that
this
code
waived
the
delivery
fee.
A
delivery
fee
I
paid
for
since
I
hadn’t
entered
my
code.
So
the
expedited
package
was
at
our
cost
anyways!
No
one
offered
to
proactively
reimburse
the
fee
that
we
should
never
have
been
charged!
No
goodwill
gesture
was
offered
to
make
this
fiasco
right...
that
to
me
is
the
WORST
part!!!
So
not
only
did
I
pay
a
delivery
charge
for
a
case
of
wine
I
still
have
yet
to
receive,
but
now
I’m
going
to
pick
it
up
myself
at
the
depot
because
I
am
not
going
to
wait
for
them
to
say
failed
delivery
tomorrow
and
not
have
any
wine
for
Christmas
and
the
holidays
when
everything
is
closed!!!
So
thank
you
Henry
Pelham
Winery
for
this
awful
experience.
I
will
not
be
buying
your
wine
again
as
you
have
given
me
literally
ZERO
reason
to
do
so.
Mistakes
happen,
but
how
you
rectify
them
is
what
matters.
And
I
will
be
certain
to
share
my
experience
with
anyone
who
will
listen
in
addition
to
this
review.
Merry
Christmas!