Visited this branch today with my family. All the front staff are lovely, bubbly and efficient. We sat down and managed to spilled my husband's drink. Went and ask for help, Victoria managed to spot and helped me all the way for clearing my mess without any hesitation. Of course, I helped her as I can't just sit in one corner whilst she's cleaning the mess I made. She's amazing. She helped with passion, calmly and professionally. Thank you so much Victoria. You're an asset to this branch.

Although the service in here is really friendly, the short haired blonde lady is amazing! I'm sad to say it is filthy. The tables are almost ALWAYS dirty and you have to moves other people's cups and rubbish out the way to sit down, then clean the table yourself. I have a baby so l have wipes. People should clean up after themselves but also not a lot of space to do this. In the hot weather, it makes it uncomfortable with the flies. Air con is very temperamental, so if you're looking for a tasty coffee in an unpleasant environment, this is the place to be 😊

Had my favourite sausage bap and caramel Latté . This store is always busy and needs more staff as I had to wait quite a while to be served . The staff are fantastic and really try hard to serve you as quickly as possible but when they make smoothies and frappes they needed someone at the till . Always lovely here .

Worst Costa I have ever visited. They had four members of staff behind the counter and not one of them was actually serving customers. It took 30 minutes to even place an order and the queue was out the door, not because it was particularly busy, there was plenty of empty seats, etc... but because of how slow they were being. They were completely disorganised with no clue what they were doing. They need to get someone in to give them some training on how to organise themselves and been efficient like at other Costa's I've been too. Would not recommend this location at all. Avoid.

Always very busy, service & coffee quality depends on whichever staff are on rather than being consistent & they don't always keep on top of the cleanliness given covid times not so long ago. ( Review written June 2023).

Absolutely filthy place. No tables were cleared so there was nowhere to sit in the cafe, the floor looked like it had never been swept and cups and plates piled high on the tables. Behind the bar was another story. As an ex Costa employee myself I would've been sacked on the spot if my bar was as messy as theirs was. Again, cups, blenders (not washing blender's between drinks either, serious allergy risk) and what looked like mouldy milk spills on the floor along with lids, napkins and coffee grounds. When I eventually did get served, as the staff were too busy chatting, eating and drinking or on their phones (again, I would've been scalped if I was spotted on my phone behind the bar let alone taking a phone call) the staff member was too distracted and didn't put the lid on my drink properly resulting in me spilling my drink just outside the store. I went back inside to attempt to get another drink, but it would've been easier to get blood out of a stone.

I have just been given the best cappuccino I have had from any of the big coffee chains. It was light, and foamy. The young guy with glasses and the three ghosts tattoo on his arm, smashed it! He made my day. Sad I know, but I love coffee and always get disappointed when I get a lataccino... because the person can't make a propper cappuccino. This guy is fantastic!

£4.05 and not even a full cup poor show

Absolutely vile sitting in experience - of the 10 free tables in the restaurant 8 were left with discarded food and cups. I had to move plates with half eaten food and cups with dregs in the bottom from the table we sat at to the table next to us and wipe down my own table before seating. When we left only half of the stuff I'd moved had been cleaned up. Food and drinks wise its a Costa, you know what you're getting, decent if slightly overpriced coffee, but I would never eat in at theis establishment again and would recommend others didn't either. I know this isn't the case across the board for Costa either as I was in the restaurant in Maidstone literally yesterday and it was spotless. Wish I'd taken a few photos, there was literally drink splashed up the wall where we sat. Genuinely grim, needs more staff.

As Costa coffee is true for the brand, and the variety is very good 👍 The staff is really kind and the service is excellent 👌

Great service, the staff are well mannered and very polite and helpful too. The coffee is made well, tailored to how you like it and the food was good quality too, definitely a must to break any shopping trip up or to have five minutes gathering your thoughts!