It’s very unfortunate that I have to come back and change my 5-star review from when we moved in on May 2022 to a 1-Star review after a few months. Our experience has changed drastically after just a few months, starting with a severe flood incident on October 2022 followed by mechanical ductwork/ HVAC issues in the building. The building has turned into a construction site which has made our experience a HORRIBLE one for about three months now. We have ZERO comfort with all the dirt, dust, and noise as well as constant entrances (by contractors) that residents are expected to accommodate. Doesn’t matter if you are in a middle of a meeting or if you have a baby, someone with construction boots will come in to check on your unit! No need to mention that we spent our Holidays in an apartment that does not have a reliable heating, has large openings in the interior partitions, and also torn-off wallpapers, drywalls, and carpets in the corridors!! I do know there are residents who have had an even worse experience! As of now, we have no clue when to expect the completion of this poorly managed construction work. I think it’s very important that you know what to expect when you are considering leasing an apartment for a 3k+ monthly payment!!! There are so many other issues with the building including dirty parking with leaking pipes (for which you will be paying $200/ month, not included in your rent) and a fob reader in the main entrance which has been TAPED for more than 2 months now!

I moved into Pivot January 2021 and have never looked back! I am very impressed with the staff and cleanliness of the building, when I need something done it gets done almost always the same day and very quickly (thank you maintenance team). The concierge and security are very friendly and so helpful (especially Chaunice Brooks), I feel safe a secure knowing the building is being cared for 24/7 with knowledgeable hardworking friendly staff! The management team is very efficient and organized, I always feel cared about and my needs are always met! I have recommended this building to several friends and family and I'm proud to call it my home! I love to host people here as it's such a beautiful building and so convenient for people to commute to. If I could give pivot 100 stars on this review I would, no other building compares to the experience I have had and continue to have here! Zack N.

I am a tenant at pivot, and I will be moving out in December. To say that I am feeling like I was scammed is an understatement. Before moving to pivot in 2021 it was settled that I would pay the last month of my leasing, and I would have a reimbursement, so the last month would be “free”. Now that I am moving out, they are saying that I am going to be charged fully . I would need to stay seven days more after my lease ends, so I tried to talk to them about paying those days, but what I been told is that they are going to charge a full month (almost $2200) even if I stay only 7 days. I don’t think it is fair for me to have to pay for the entire month. Their contract doesn’t say anything about them having the right to charge me an entire month and now that month that I already payed in the begging of the lease will be used to cover my 7 days stay. I already talked to other rhapsody condos, and they told me that all tenants usually need a time extra, and that it is not something usual for a condo to do. I have been trying to talk to them, but every time I get a different answer. They changed their minds three times already and it is just stressing me out. I am pregnant of my first baby and I didn’t think I would be homeless for 7 days, and that they would make up some rules and change it all the time. If you are coming to Pivot just be aware, I would never want someone to go through this.

A brand new apartment with amazing amenities, centralized location, and great staff! I would wish to thank Cecilia Tran who has been the best leasing staff that I have encountered. She was extremely proactive in answering any questions that I might have, and was extremely efficient in handling the move in procedure. In addition, she would also periodically check in on me even after I have moved in to the building to ensure that I have everything I need to call this place a home. Despite the existing COVID restriction, Cecilia would complement the leasing process with a virtual tour and send photos of the apartment for my personal reference. She has also been extremely transparent in the entire process and has always ensured that my moving process was as smooth as possible. Cecilia is truly a great asset to the organization, and the level of professionalism and service she provides will definitely be a great reason for any potential individual who’s looking for apartments to sign their lease at the Pivot. Kudos to Cecilia!

Pivot is a beautiful and excited location to call home. The staff is incredibly nice and welcoming, and will always extend their support to resident with anything we may need. Personally, Kenny, the concierge, has always shown great efforts to address anything I may have and will go above and beyond to ensure we’re supported. Such amazing staff and service is definitely an asset to have at the pivot!

I have had great experience living in this building so far. I am also very pleased with the staff at the front desk, especially Kenny. He is very personable with a great personality and tries his best to accommodate us and make our experience in this building more pleasant. Kenny always greets us with a smile and makes sure to acknowledge us every time we walk by.

I recently moved into Pivot and had the pleasure of working with Sandra as my consultant. I must say, Sandra has been incredibly helpful throughout the initial move-in process. Her responsiveness and prompt replies have made the experience smooth and hassle-free. From the moment I reached out to Sandra with my inquiries, she has been attentive and proactive in addressing my concerns. She provided me with all the necessary information and guidance, ensuring that I had a seamless transition into my new space. Sandra's dedication and willingness to go the extra mile made me feel valued as a customer. I highly recommend Sandra and her exceptional service at Pivot. If you're looking for a consultant who is responsive, knowledgeable, and committed to delivering excellent customer support, Sandra is the one.

UPDATE (Sept 9th, 2023): Shortly after I left my review below, there was a massive Glycol flood from the 15th floor and below (afecting my unit too). I'm honestly tired of "complaining", but this is not fair at all. I'm not paying thousands of dollars to live in a construction site. See pictures attached. I've been living like this for the past 6 weeks. The flood was on Friday July 28th, 2023 and they haven't repair the unit at all. My wife's allergies are through the roof because everything is exposed, there are no walls so the unit's air is polluted with dust and dirt. I'm still paying the same rent with no abatement or compensation at all and without the slightest idea of when they will be repairing the unit. This is absolutely unacceptable and I hope RioCan/Pivot will make us whole. PREVIOUS REVIEW: Front desk and concierge staff are great - they did a good job hiring nice people that makes you feel comfortable. Other than that, I can't say my high rent is worth the hassle. Moved here 1 year ago, shortly after that the HVAC system stopped working completly for over 3 months. I had to use 2x portable heaters to "survive through Winter", one for the bedroom and one for living room. I can understand things out of their control can happen, but with over 3 months with no HVAC, ugly hallways because of the on-going repairing and people entering my unit multiple times while I'm in meetings working from home, I felt the 'luxury apartment' I thought I was moving in, was not it. I'm a very considerate person, so didn't even bother raising my concerns at any point. Instead, I refrained myself from inviting family/friends to my place until a few months ago when things were "back to normal". Yes, it took a lot more than just 3 months. However, the reason I'm writing this review is because I just got notice that just after 1 year here, my rent would increase almost $200 on top of the already $2,500 I'm paying for 500sqft, and when I asked to negotiate a lower increase, one of the reason they denied my request was because, and I quote: "the loss incurred from the HVAC issues". Yes, the property management had the audacity to tell me that after my wife and I suffered 3+ months of no HVAC throughout the whole winter, and hallways looking like the attached for multiple months, I am the one that has to pay for it for the next 12 months when renewing my lease. Moving is stressful and I just went through that 12 months ago, so unfortunately I'll have to pay the unfair increase so I can stay for another year. Hoping my experience gets better...

I originally published a 5 star review in July 2021, when we first moved in. I now have to come back and turn this into a 1 star review. This building has had so many problems that our experience living here has turned from wonderful to dreadful. Just to name a few, loss of heat just when temperature dropped and major flooding episodes in the building in October. In fact, we currently live on a construction site: our apartment has seen non stop repair and remediation work to both repair flood damage and plumbing. Our drywall has been cut out and it took weeks to be replaced and repaired, leaving us breathing plasterboard dust. Half the living room floor has been removed and has been covered in tuck tape and our bathroom ceiling also removed and covered in tape. Imagine showering under a drywall tape for almost two month! I know other tenants who had to go through much worse and perhaps that explains why there's such a high turnover rate in this building. Yup, it has been almost two month since the repair work started and it's still not finished. There has been minimal communication and ZERO compensation. We had to wait to be contacted on progress and had to spend so much time chasing after management for answers. Even then, it has been more than a month since the last stage of remediation and we have absolutely no idea when we can expect full completion of the work. That's months of our lives paying rent for a miserable living experience. I wish there were an option to give a NEGATIVE STAR. We will celebrate Christmas and New Year's not in an apartment but on a construction site. Oh and the cherry on top, parking garage's got so many leaking pipes, you most likely will get rust spots on your car, good luck with that.

This is a lovely new rental building in the heart of North York. The location is beyond convenient, with a grocery store and subway access connected directly to the building. I am so happy I stumbled upon this property when looking for a place to live. The property itself offers amazing views of the city and sunset. The building has many great amenities and everything is very modern. When showing interest in the property, I was lucky to have Nahar as my leasing manager. He was very kind and helped me find something that fits all my needs. What I appreciated most is how respectful and professional he was and the fact that I was treated like a responsible adult (I am a student so people don't tend to take me very seriously). The rest of the staff are also very kind and helpful. Overall, I couldn't be happier with my choice.

The review is a tribute to the concierge service at Pivot. I do not know the names of all of the staff but in general, they are very friendly and accommodating. One concierge specifically, Kenny, has been very hospitable, engaging and reliable. I appreciate Kenny's effort in taking care of the residents.