1/5 Anastasiya K. 1 year ago on Google
I
try
to
refrain
from
posting
unfavorable
reviews,
but
this
hotel
has
its
own
way
of
dealing
with
customers,
which
is
worth
of
being
known
about.
The
story.
January
2023.
I
have
booked
a
two-day
stay
with
TownePlace
Suites
by
Marriott
starting
January
15th.
Out
of
two
days
to
be
spent,
one
is
my
birthday.
I
anticipated
a
good
stay,
or
at
least
not
a
bad
one,
but
what
has
followed?
Upon
my
arrival,
I
have
found
the
room
to
be
inadequately
cleaned
-
with
dirty
carpets,
dirty
countertops,
even
hallways
had
garbage
falling
out
of
garbage
bags.
I
notified
the
front
desk
that
I
cannot
stay
in
such
conditions
and
I
left
within
ten
minutes
of
my
arrival.
The
cancellation
was
done
online
(as
well,
as
with
the
reception)
following
the
discussion
with
the
hotel’s
staff
and
it
clearly
identified
the
issue
causing
my
departure.
Logically
and
fairly,
I
asked
not
to
charge
the
cancellation
fee,
as
I
had
to
leave
due
to
hotel’s
own
issues.
Well,
well.
What
has
happened
after
is
not
a
riddle
to
solve.
Charged
was
I
a
one
full
night’s
stay
as
per
regular
cancellation
policy.
Disappointed
,
I
decided
to
raise
the
situation,
so
it
can
be
assessed
and
resolved
fairly
based
on
all
the
facts.
But
there
commenced
the
Dantes’
nine
rounds
of
Hell.
For
a
month
or
so,
I
have
reached
out
with
calls
to
Hotel
Manager,
but
zero
managers
were
available
no
matter
the
time
of
the
day
or
day
of
the
week,
consequentially
ZERO
replies
to
my
e-mails
were
received.
I
persevered
and
also
reached
out
the
innumerous
number
of
times
to
Booking
(as
room
was
booked
through
Booking).
Their
representatives
tried
to
break
through
the
stone
walls
of
TownPlaceSuites’
management,
no
luck
there
as
well.
Long
story
short,
when
one
of
Booking’s
staff
finally
involved
a
manager
from
this
hotel,
the
manager’s
decision
was
to
look
into
this
and…
her
next
decision
was
to
disappear
and
never
come
back
to
this
again:)
I
am
now
in
the
process
of
disputing
the
charge
with
my
credit
card
company
and
I
am,
by
now,
tired
of
the
« professionalism »
TownePlace
Suites
endorses.
Please
be
aware.