Its almost impossible to leave these guys. I wanted to cancel my membership after moving to another city. They said I either have to come into the gym or fill out a form online, print it and mail it to head office. I don’t live anywhere near a LA Fitness anymore so going into a gym is not possible and secondly, it’s 2021 who the hell isn’t using electronic communication these days! It’s easier just to cancel via your bank.

I actually signed up for my LA Membership online at the end of March 2022. The gym itself is pretty big and clean, lots of variety with the equipment as well. In April I went to sign up for Personal Training, despite everybody and their mama telling me not to lol. People kept telling me it's a waste of money and that I can workout myself and blah blah blah. I followed my gut and signed up for PT sessions anyway. Let me tell you something okay, not only is it the best decision I've ever made! But I couldn't possibly have been paired with a better match as my trainer, Alia! She's amazing and full of personality. She's very knowledgeable and I find that she has a GENUINE passion for health and fitness. It's one thing if you just say the words but so much more when you live them too! That keeps me motivated knowing that she not only believes in herself, but she actually believes in me too. I'm constantly learning yet it doesn't feel so textbook nor boring. I'm way more comfortable and confident walking into the gym now. The results are showing (down 10lbs btw;⁠) and I'm still a work in progress, thank you Alia! Oh yeah and thank you too LA Fitness! #ExperienceOfALifetime

This is the 2nd time I've ever placed a review on Google thus reflects my opinion on the upkeep and care of this gym. I've been going to this gym for 18 months and have been using a personal trainer. The absolute best thing about this gym is the trainer. What I'm commenting about are as follows: 1. water dispensing sinks: broken push buttons (2 of 3 buttons) on both sinks. 2. floor mats: have holes in them due to friction from peoples runners when doing 'presses' etc. Natural wear and tear. Replacement pieces slotted in and of course slip thus risking twisting of ankle (for those with hidden DISABILITIES (be very careful). 3. Benches to perform exercises: ripped pads such that scratch the skin on a number of the benches. 4. Scales to weigh oneself in the change room: has been broken for many months. 5. Locker handles and the plate that secures the handle warped reducing the number of lockers available. 6. Ceiling fans: COATED with dust thus circulating this dust throughout the gym. 7. Training book replacement have not been available for months. I presented all of the above notices and although the 'management' of the gym very nicely acknowledged the issue, they 'put in an order' for repairs to 'corporate' months ago thus 'it is out of their hands'. I've asked periodically and the comment has always been: the order has been placed, unfortunately there is nothing they can do. What is interesting is 2 people I've spoken with at the gym (employees of this gym; I would not mention their names in order NOT to cause them difficulties as their hands seem to be tied?) quietly said they agree and would not recommend this gym nor do they exercise at this gym. This, to me, is a telling feature. I'm a 62yo woman with disposable income. You would think they would make it enticing for clients, but it truly seems they are out to get your money vs investing in improving peoples health and wellness. But don't just listen to my comment, please make your own assessment before you sign up as its costly to go to this gym. I am looking for another gym as this one has failed my expectations entirely.

I've been coming to this gym for about 20 years now. Through its ups and downs it is still one of the best in the area and a lifesaver for many. Lots of great friendships start here and it's a great place for any level of athlete to begin their journey

I really want to give this gym a higher review. I really do. But I've been so disappointed by the way the front desk staff have handled masking policies. Before the mask mandate was changed, employees were always wearing masks below their chin and a growing culture of this was prevalent. I understand not wearing a mask while working out, but masking was not enforced when members entered the gym. But then again - how do you enforce masking when employees have given up on their own health and safety?

There's always a lack of barbells for the bench press, squat racks and floor activities. The leg press machines are in uncomfortably provocative positions. Is such a ridiculous inadequate supply of cable accessories. Worst Lat pull down machines; Bar is soo thick and slippery ITS UNUSEABLE.

Great location and a lot of equipments. Plus i like the fact that they have a pool however nobody is wearing their masks properly and employees aren’t enforcing the rules as much nor they seem to care much. Hope this comment helps the gym to become better.

Facility maintenance poor: has taken over a month to service the only water fountain in the main floor.. both basketball nets have been taken down with no commentary on when they will return. Customer service poor: Tried upgrading my multi-club membership to the new multi-club membership (which has free guest privilege). Both memberships are the same monthly fee however additional privilege's are being offered to new members. I couldn't upgrade my membership without paying initiation fees and annual dues a second time (effectively signing up as a new member and valued at $150). As a long-time LA Fitness member there seems to be lack of appreciation for customer loyalty.

Was 5 stars but they started putting full screen commercials on the TV's and PA system. I do not come to the gym to be advertised. Raise your prices if you need revenue.

Very happy I joined this gym. Staff are extremely friendly and helpful. A great assortment of equipment, a variety of fitness classes, and the spaces are kept clean. Mike M. was super helpful with my assessment and helping me decide a program that suits my needs.

If you ever need help with regards to canceling, changing or dealing with issues pertaining to your membership - good luck. This establishment is pretty awful in the way it’s managed. Sales manager doesn’t wanna deal with clients, floor staff is rude and god forbid you call their member’s help line, because they’ll speak to you like you’re stupid.

I have definitely mixed reviews about this gym. While the facilities are great, a huge selection of weights and stations. Their attention to ANY covid-19 policies are suspect. Most people enter the gym, remove their masks and go on with their workout. This is not ideal for those who are still trying to maintain a safe and healthy workout. No staff are in attendance to enforce these rules either. If Covid wasn't a hot button issue, I would give this a higher rating. Great facility, including a pool, spinning studio, basketball courts, yoga studio etc... They need to out their priorities in check.

If you’re inquiring about a Master Trainer and looking for flexibility, motivation/support and someone who wants you to achieve your fitness goals just as much as you do, Nathan is the trainer you want. He’s been training me for 6 months now and I am beyond satisfied with the experience so far! Together, we’ve been able to establish appropriate fitness goals for myself which is something I struggled to sort on my own. Through him, I’ve had all (if not more) of my fitness & nutrition questions/concerns answered. I’m constantly learning about what I’m capable of (both mentally and physically) because he challenges me where he sees I’m capable. He’s provided me an effective workout program all while keeping it much fun and enjoyable during our sessions. I also appreciate his teaching approach; he’s constructive in communicating workout instructions both verbally and physically for my safety (which I feel has always been a priority). Not to mention the feedback I actively receive from him. It’s more than enough for me to correct and learn from. FLEXIBILITY: On one occasion I’ve had to cancel 45min before our session and while that’s totally on me, he took it upon himself to do what he could (on such short notice) to reschedule so that I wouldn’t be charged for it anyway. QUALITY: On several occasions outside of our training sessions, he’s been kind enough to acknowledge my presence at the gym, stick around (on his own time) during my workouts (to assist me, provide feedback, encourage me). You can imagine how much of a difference this makes for a beginner at the gym; I feel seen and helps me to become more comfortable in the gym setting. At the end of the day, while my results are a reflection of my own dedication and determination, Nathan definitely does his part in the equation. He is passionate about what he does and it shows. During active sessions I feel that our time is valued and a priority (which is exactly what you want in a trainer) He’s the only trainer I’ve had since beginning my fitness journey and yet I can confidently say he’s the best there is. If you’re a determined student wherever in your health & fitness journey + ready to/can appreciate assistance, you want a Master Trainer that’s knowledgeable, experienced, dedicated to their job/passionate, patient with you and encouraging. Ask for Nathan as your Master Trainer you won’t regret it, I promise.

I would give more stars but why are there 3 smith machines but only one power rack with adjustable spotter arms? There is often a couple or group spending more time on their phones than on the rack. I’ve spent upwards of 30 minutes waiting to use this piece of equipment. I’ve even seen one of the trainers doing her own workout set her stuff up, leaving her bag there to “claim” the piece of equipment, and then just walk away for 10 minutes while people are waiting. Get another power rack and I would give this place 5 stars, but it’s a staple of my workout (I’m not into the machines), and I waste so much time waiting for this one piece of equipment. There are also not enough barbells between the racks and the benches, so sometimes when there is a free rack, there is no barbell to use on it. For the amount of membership $$ this place takes in you’d think they would be able to provide more than one of this popular piece of equipment?

I have been frequenting this gym for the last few months, and have really enjoyed it thus far. It is very spacious and filled with machines/benches, and outside of just the extremely peak times (Monday evenings), there is never that much of a wait, if any, to use any of the machines/benches When the gym first opened there was an issue with some of the cleanliness, and that has steadily improved. Parking is an issue during peak periods, but outside of that there are no other complaints. For the price you are paying it is a great value for a fantastic facility.

The gym is kept in fine shape, clean, and this location has a rarity in Toronto, an almost full-length pool. Afternoons are crowded - best times are early mornings. Here’s why i’m giving up on these guys and this location especially: 1. As others have noted in these reviews, the LA Fitness culture is hard-sell and up-sell. The free fitness consultation included at sign up turns out to be an hour-long lecture in how I really needed a personal trainer. So right after they had signed me up they hit me an hour long sell to give them *more* of my money. A huge turn-off. 2. The membership service and technical support is lousy. the only web-support is automated if you forget your password. but the reset password email says “click here to reset” except there isn’t actually a link to click. I called this location repeatedly for support with this issue and the phone queue just loops “thank you for calling LA Fitness, someone will be with you shortly” then it rings 10 rings and then plays the same phone message over and over. I had to call the Mississauga location to get someone on the phone and they say you have to come in person to the location for support. This is a great way to drive your customers absolutely crazy. It was OK while it lasted but we are done here.

Like a lot of reviews have said, it's impossible to cancel your membership unless you can go there from Monday to Friday 9am to 5pm. Apparently only 1 person has access to cancel your membership. If you work a 9-5 job, good luck. Cancel through your bank.

Really great gym, brand new equipment and always clean. I had Mona set me up, she was so nice and accommodating. She showed me how to use the app to book classes and still comes to check out my workouts and remembers me by name. Great staff, great facilities, 10/10 recommend

I wasn't happy the way the gym was run, there was a lot people in the workout area ,and most of them weren't wearing masks. I spent most of the time waiting to get to a bench and dump bells. The change room for men had very few lockers and was surprisingly small for the size of the gym. Before going in know what time that you plan on doing your workouts and see how busy it is first. Between 4pm-6pm you cant even get a locker, there is a line up for the equipment, and you end up going around in circles for parking. Management does not care, either.

Honestly it just concerns me that on day one of sign up I asked the manager (who signed us up) what they do for covid safety, if they needed my vaxx passport, etc and the manager was like "of course, we're going to ask when you walk in". At this point, already during sign up no one asked. When we returned that same evening, no one even looked up at us when we came back. We could have just walked in without scanning our cards with the lack of attentiveness at the front (which again, the manager was there). What I don't understand is how there can be groups of people standing SO close to each other, without masks, when gyms are known to be hot spots. Especially concentrated in the weights area. I want to get my health and fitness back in check, but I have SO MUCH anxiety every time I go. I legitimately worry I'll one day catch covid from this gym. I wish they were tighter on keeping people distanced, everyone using the spray bottles to wipe machines before and after, staff at the front asking for vaxx passes, and everyone wearing their masks. I wear mine during cardio sessions, you can wear yours to stand by the bench and chat to your friends lol. There is one person I see who works her a** off everyday to wipe EVERYTHING down, but that's just ONE person in this GIANT gym wiping things down for hours. By the time she goes from upstairs to downstairs there's been an abundance of people in and out of the gym. They need a TEAM of people like her! It's simply not enough. Had covid not been the case my only complaint in general would be that is gets crowded (which I find irritating when you're simply trying to get a quick workout in). But we live in a world where covid exists and it seems to be oblivious within this LA Fitness. I just want to feel safe when I'm working out, that shouldn't be a hard ask.

This is a well run gym, welcoming and professional starting with the front desk. I would characterize the culture as very pleasant, diverse and respectful. I like the people who work at this gym. There is ample equipment and it is clean and in good repair. The dressing rooms are good. The team of personal trainers are super competent, supportive and knowledgeable from what I observe. Totally appreciate the convenient free parking lot. I love my gym!

I am extremely disappointed at this facility. I came in to cancel my gym membership because of personal reasons and NOT only did I have to leave work early because you can only cancel it Monday-Friday 9-5pm, but the person who was doing it for me DIDN’T EVEN CANCEL MY MEMBERSHIP. So I got charged again for another month. They didn’t even send me a confirmation email like they said they would and I even asked them right after to confirm my final day that I could use the gym. This is so frustrating and annoying. I did everything right yet I’m still being charged just because the staff can’t do their job. Absolutely ridiculous.

Great machines and equipments, clean pool but not sure why the sales staff felt the need to cheat and hide stuff during my enrolment. Added a bunch of stuff i didn't need, without consulting.

1st day at the fitness club morning 7. And tjey say the pool is closed due to pump issue. It wpuld take 2 days to repair. I mean common guys, you can't make a customer wait for 3 days to get your pump repaired. Have a spare one ready. Also when asked would the club inform us when the pool is going to be ready, they ask you to call back and check. They don't even have an automated messaging to inform such things. Big disappointment. Not sure if i will continue here. The Annette swimming pool is much better than this.

This is one of the cleanest gyms i have been to. I see very hard working cleaning staff all the time.Front desk staff is friendly and helpful. This location has a great pool.We are hoping to try it out soon. Lot's of new and advance equipments do not need to wait in the line to use them.Love the lay out of the gym very open and welcoming feeling. Great service for the money you spend. We love going to this location.

Overall this is a decent facility but the administrative staff and billing procedures makes it totally not worth it. They pull money from your account whenever they feel like and don’t answer the phones. Such a mess. Regardless classes were top notch although those have stopped due to COVID, other than that, it’s a high price point for nothing special.

I was a member until lockdown 2 or 3. Great gym for the masses. Great place to go for the social aspect. Cheap enough to encourage the younger crowd to stay fit. Only draw back to those cheap prices is the amount of people in the gym. If you like to get to the gym and focus on your thing it can be difficult to do. Nothing against those who want to hang out at the gym, but it makes it hard to get a reasonable workout in while waiting for a group of friends finish with one piece of equipment.

Went to this gym one day just to workout but realized they had volleyball nets set up. Everyone was so welcoming. I had an amazing workout and a quick game of competitive yet friendly volleyball. The staff was super friendly as well. I would definitely go back 1000%. Would love to see a tournament one day 😁😁

I was up in the air about joining the gym and three of us came together. The manager and sales person said we only need one membership and we can all come. I particularly asked what if we are not together? No problem just give the desk staff the phone number registered and say you are guests. One person joined and we decided to test it out. Well the giving the phone number thing and saying I am a guest doesn’t work, which I am not surprised. So as far as the one membership two guests thing … the original member needs to be there. Which is understandable but don’t believe everything the sales person or manager says. Thé gym … lots of machines. Not enough barbells and only hex plates … no bumper plates. Two squat racks and one power rack. Always a wait for the racks and then good luck finding a barbell. Two hack squat machines which is good. Crowded is an understatement during peak hours. Overall not a bad commercial gym but nothing special. I go with my partner when I can but also belong to another gym that suits my needs better equipment and facility wise. Same price and can bring one guest.

Great court / gym for drop-in volleyball! Facilities are quite nice and clean, there’s a small women-only room as well which is welcoming. Only complaint is that the gym overall seems to be quite busy at all times of the day, whereas I typically try to go to other gyms when it’s more empty, but I’d say it’s worth it still considering the facilities are very nice.

Gym is pretty solid however this review is mainly about the locker room. There are signs about theft in the locker room and I thought I would be ok with my lock. Turns out, nope. All my credit cards + debit card were stolen. If you come to this gym leave any valuables in the car. There is 0 security presence at the gym. Was basically told nothing could be done. The only funny part is that my fee won't be able to be collected now because my cards are all locked......

The physical gym itself is fine. Big space. Lots of equipment. The women only room is really small and the equipment in there is whatever. It's like they built it off the sexist notion that women can only lift like 10lbs and only do cardio. They have horrible customer service. I've called and emailed them in the past for two issues. The first issue, it took months of me following up on a one sided email chain for them to respond. They said they would resolve the issue immediately then took no further action. Never resolved. Recently due to covid, they only gave one day notice before reopening. They charged me an extra month and the annual fee even though I cancelled prior to the deadline. Again, no response to any of my contact attempts. Typical gym behaviour. If you want to feel financially taken advantage of, this is the gym for you.

Been going there since last September it’s like my second home great gym, Great facility, The staff is super great and super friendly , I recommend this gym to anyone!!

Happy with the gym a bit pricey but worth it. I like the pool and the one on one training. It was a 5* review now will be 1* Do to covid the gym close so I sign a membership with them for a year. Do to health reason and since I cannot attend they want to charge me 50% of the year membership. They refuse to let me speak to a manager instead they had a trainer come in and say. I still owed half of the contract. So they gave me a number to call to try to reduce the amount they already charge me full month price they charge me a full amount during March I did not get to use that month. Not very happy with this. Will update and see what corporate has to say since they have no right to extend the membership past one year.

I highly recommend going to this LA fitness location and signing up!! I was never one to go to the gym and I had little to no motivation, but the staff makes you feel welcome and the environment is friendly and positive. They provide a consultation like no other gym has for me, and really educated and gave me tips on what I needed to improve as well as dietary tips. They also offer tons of facilities and activities to keep each gym visit a fun and interesting one. Not to mention, they host volleyball days which I love the most. 11/10!

They don’t pick up the call or email you back when you want to cancel your membership, they just want to take your money from your account. I have called them severally but they have no response literally the worst customer service ever

Management is rude and unprofessional would not recommend to go

The best gym in the area with prices being off the charts too!!

Great gym! However, there is an employee there who keeps shouting 15mins before the closing time for everyone to leave. The closing time in 10pm so if they want everyone to leave at 9:50pm they should change their official hours. This employee spoils the workout experience for everyone.

I became a member on August 30th 2021, and I started going to the gym the next day and I never stopped. It's so amazing here I give it 5 stars, amazing staff clean and covid safe environment! Price is affordable! The gym is huge! And has many equipment, classes and pool too! I just love how motivated it can get you in there to achieve your goals!

I think it's a great place. Staff are friendly and knowledgeable. Definitely cleaner during the day before the evening rush. From 330 til about 530 you also get a lot of teenagers there. The other people there are also pretty friendly and are always willing to help if you ask.

It's a great facility with great staff members! I personally enjoy Volleyball Sundays while my wife is on the treadmill doing her workout. I met great new friends in the past couple months and I hope they do more volleyball days!

I have been an active member since April 2022. The facilities and equipment are great for my needs, and the women-only workout area provides a quiet and comfortable spot for me to just do my thing. I rely on my Personal Trainer, Alia M as both a coach and cheerleader to keep me motivated. And her positive energy, enthusiasm, and professionalism help to create a really fun and productive workout experience. I give this gym - and especially Alia, my PT - five stars!

If you're looking for a great gym with all the things you need. L.A fitness is the one. I've been helped by my personal trainer JY in the last few months and I've been very happy with the results so far. Variety of exercises, good conversations and of course a lot of hard work. Every week we're getting closer to my goal. Recommended him to everyone for great results

Alia has been my personal trainer for 6 months now at L.A. Fitness. She has kept me accountable and motivated by scheduling and reminding me of our training sessions on a weekly basis. She made a personalized routine which was targeted for me and my goals and needs. She created a push, pull and leg routine that I could do at the gym with equipment or at home with free weights. She corrected my form when I was off and constantly reminded me why exactly I was there, when I felt like giving up. We discussed a nutrition plan and different stress management strategies which have helped me immensely with my weight loss goals. She is always so excited for our sessions and is exactly what I need in my life to continue on this life style change/journey. She has become more than just a trainer, she has become a friend. Thank for your on-going knowledge and expertise on making me the best version of myself!

I’ve been working with Walter for the last 4 months, and I have to say, I'm incredibly impressed with his expertise and dedication. In that short time, I've seen significant changes to my physique, to the point where friends and family have been noticing the difference. I’ve already reached the halfway point in my fitness goals and am looking forward to working with Walter to reach my perfect physique. Walter is incredibly knowledgeable and has been instrumental in helping me fix my technique and develop a better "body to mind connection." He's always up to date with the latest fitness news and trends, and it's always a pleasure speaking with him during my workouts. Not only is he an excellent personal trainer, but he also holds me accountable for my nutrition, ensuring that I'm hitting my protein macros and staying on track with my diet. What I appreciate most about Walter is his dedication and commitment to his clients. He takes the time to understand your goals and tailor your workouts to your specific needs. He's always pushing me to reach my full potential, but he also knows when to dial it back if I need a break. I would highly recommend Walter to anyone looking for a knowledgeable, supportive, and motivating personal trainer

I recently worked with a personal trainer named Walter, and I must say that my experience was nothing short of amazing. From the moment we had our initial consultation, John was extremely professional and made me feel comfortable. One of the things that stood out to me the most was Walter's knowledge of fitness and nutrition. He took the time to understand my goals and created a personalized workout plan that was tailored to my specific needs. He also provided me with a detailed nutrition plan that helped me make healthier choices and reach my goals faster. Throughout our sessions, Walter was incredibly supportive and encouraging. He pushed me to work harder, but also knew when to dial things back to prevent injury. He was always available to answer my questions and provide guidance, even outside of our scheduled sessions. What I appreciated the most about working with Walter was his ability to make our workouts fun and engaging. He mixed things up regularly to prevent boredom and kept me motivated by setting achievable milestones along the way. Overall, I highly recommend Walter to anyone looking for a personal trainer. His expertise, professionalism, and support helped me achieve my fitness goals and develop healthy habits that will stay with me for a lifetime.

I have really mixed reviews about this LA Fitness location. I don’t have a membership, but I do come with a member about 3 times a week, I’ve been coming since May of 2022. I’ll start with the positives. I like the clean facility, clean change rooms, friendly staff, and the variety in work out machines. Now for the negatives; parking is an absolute nightmare. You have people parking on the grass, and sidewalks because the parking lot does not accommodate the amount of people that attend this gym. This gym gets so extremely over crowded on a daily basis, meaning a 1 and a half hour work out turns into a 3 hour workout because you are spending half your work out time waiting for machines to become available. It’s extremely frustrating and quite ridiculous at times. When this facility is full, there’s barely any room to do what you’d like, machines are not available and have long wait times, not even free weights and dumbbells are available because such a large amount of people are using them. Another negative, I’ve already had an item stolen from me in this gym. The crowd this gym attracts is a hit or miss, most days, a complete miss. Overall I’d give this location a 2-3 stars. For the price of the membership, I'm genuinely surprised the size of this facility and its machines are not doubled in quantity/size. We’ll be visiting new locations, hoping for the best, we are fed up with this location!

I’ve been going to this gym consistently for almost a year now. Volleyball being available here 7 days a week is probably what kept me consistent. But there’s a good variety of equipment and great community, once you build up enough courage to talk to people of course. The personal trainers are great as well, specifically coach Walter. Only downside is that it can get pretty packed Overall great gym.

I come here just for Basketball but then i just disappointed 100%… only for volleyball?? It’s very clean and beautiful ladies though.. now i have to travel far more in Dexie rd for Basketball

I’m writing this review to express my gratitude towards working with Walter as my personal trainer. I had personal training in the past where I can never seem to reach my goals and eventually fall off. Since day one, I had a feeling things would be different based on my first session with Walter. I was very impressed with his knowledge and attention to detail. I can tell that he was genuinely interested in helping me reach my goals. Over our short period of time training, I’ve learned more than I have in my previous years of training. I’m very confident with the knowledge I’ve gain with fitness and nutrition. I don’t want to exaggerate, but he has changed my life for the better. I’m able to physically and mentally do things that I would have never been able to do before. Walter shows a high level of passion for his work and craft. I’ve seen him help out members on the floor whether it’s helping them with their technique or even giving advice. I highly recommend working with him if you’re serious about your health and well being. You found a winner with him at LA Fitness 👏

I spent the last six months training at the Stockyards LA Fitness with Nathan A, and I know it was one of the best decisions I've ever made. With his expert guidance and motivation, I feel like a new person, and look forward to continuing this new healthy lifestyle. The gym is great, local and well maintained, but being paired with Nathan as a trainer made it all the better.

As a Critical Care Nurse, I was struggling with my mental health and I had to leave my job in June, 2023. With a lot of self-reflection and I realized I need to take time to take care of myself first. Physical health and mental health work in feedback loop. I started looking for a way to improve my physical health in order to improve my brain health, thus mental health. I saw Alexander Ma was offering 1 week free gym pass on Marketplace. I took a chance to give it a try because no commitment was necessary so I had nothing to lose. I was very intimidated at first. Everybody around me looked so fit and strong and working very hard. I kept showing up every day and started feeling more and more comfortable, and I enjoyed each workout. On my 8th day at the gym, I felt immense improvement on my mental health and my husband noticed my physical change of my posture and how happy I looked. After 10 days, I signed up for a membership with Alexander Ma. Alexander has been extremely supportive and understanding from the initial contact as I shared how much I was struggling with my mental health, and he allowed me to take my time to figure things out myself. He also set me up with a Personal Training Director, Hussein Ali and Hussein taught me so much about how fitness works and how to set my goal. He assessed my fitness level with no judgmental approach and it was such an eye-opening moment to see where I was. Another great thing about this LA fitness location is that they have a variety of group workout classes that are already included in the gym membership and I have enjoyed every class I tried so far. The instructors are amazing with connecting with their students and make every session so worth my time and effort. I find these group workout classes boost my performance 3 times more than what I would do on my own. I love learning and exploring new things in the classes. LA fitness App also helps me quickly navigate the class schedule so I can plan for my day at the gym. I enjoy the clean environment. The cleaning staff work very hard around the clock - Thank you! I love the feeling when I walk out of the gym that my shoulders are wide open and feeling strong. It really changed my life around. Today, I signed a new job offer and I did so with such confidence. That's because I know that my mind and body are aligned together and have such a clear mental clarity. I recommend that you give yourself a chance to feel strong physically, mentally, and spiritually. And hope you see the highest version of yourself as you work on yourself every day. You absolutely deserve the best. I look forward to celebrate your success story at this gym in the near future. Thank you. Best wishes, Mina

Cleannn facility. Very spacious, very convenient!! Love that there’s an after school program that helps convenience all the gym devotees. Great staff, very friendly and knowledgeable. It’s always and honour being in the presence of Livey. Such a joy! I Love that there’s the stockyards near by and a health store right next door! Highly recommend this location !

This gym gets busy during 6-8pm. So I usually go past 9. The gym is so neat and clean. Thumbs up to Yna who does a good job cleaning the gym. Yna is very hard working also she is very pretty!

Great gym. Good personnel. Clean bathrooms. Good culture if regulars and friendly people. Knuckleheads with little gym etiquette, yes, but that’s usually anywhere in a commercial gym.

I went to this gym for about a year and a half. It gets the job done, and people are respectful towards one another. It gets busy during rush hour, so if you work remotely, I'd recommend going in for a workout after lunch or between 10 and 12.

I joined right before Christmas and everything has been awesome. The staff is very friendly and the location hours is very convenient. I also love that they always have someone cleaning the machines and change room. They also have an app that makes it easy to figure out the schedule for classes. So far so good. Highly recommend if you are looking to get in shape and take your health seriously.

I have been coming here for quite some time now and I will say my experience besides the burn after a complete workout is that the staff are amazing! One in particular goes beyond by making me feel welcomed. Her name is Liv! She is very nice and always smiling! She is definitely the face of the Gym. Good energy all around

they charged 4 time at the same time when i cancel ed my membership even we couldn’t use gym because of covid 19. i would like to refund but they ve not responded yet. please be careful when you give bank account information .don’t do pre authorized . i can not reach anyone for refund.

Best gym I have ever been to! Extremely well kept, always clean and is very sanitary. Staff is amazing, always kind and very accommodating. Would recommend to anyone deciding on getting a membership.

Absolutely amazing energy!! Super welcoming and motivating environment. I’ve been to other gyms and so far LA Fitness is my favourite!!

Just went to this LA fitness location recently and its awesome, has all the equipment you need and the staff is super friendly. Props to how well they're handling the COVID situation as well. They make sure the place is clean/tidy.

The facility is remarkable. It's big and beautiful but the covid really makes it difficult to catch an hour workout but the equipment and staff are great. I know that safety is important but the covid rules just make it hard

Frustrating. And yet typical. I want to cancel my membership and they make it near impossible to do so. With Covid and the long lines I can't get in and when I did many people are not cleaning their machines, or wearing masks in the designated areas. Staff sit in their areas not supervising or gently reminding guests to clean. Shame - I loved the club. I am out.

I like the gym... covid changes things could be open a bit later weekends.... also if I'm in line waiting and the front desk let's 2 friends skip ahead ... and I have to wait 20 min... not cool... it works for my son and I... but it has issues... if not careful they will lose 100s of clients

Super unsanitary and the staffs are rude. While doing a workout here with my girl friend we overheard 2 staff members making fun of a lady who was just trying to work out calling her fat and making fun of the way she would do stuff. Super unprofessional.

Often too busy to get equipment and made it a real unnecessary obstacle to cancel my membership.

Disappointed that I was charged during COVID even though they were closed and had laid-off their staff. Cancelled my membership after that.

Pros - Free parking and wifi. Good size gym with plenty of equipment. Swimming Pool has a good temp. Cons - Changeroom is really small considering the size of the gym. No Sauna or Steam room. Staff don't really do anything or acknowledge you. Usually just staring at their phones or talking to each other. With CoVid they are wayyyy too slack on letting people get away with not wearing their masks. I've mentioned it a couple times to them but again, they do nothing.

This is more of a suggestion. Im frustrated i havent been able to go back to my old gym routine because everytime i go there is a long lineup outside becaude people are allowed to stay in the gym for as long as they want which makes the lineup extremely long. I suggest they make an appointment system or have a time limit when you enter. Its frustrating to have to wait in a long line just to workout for a little. Because i am a mother of 2 kids, i (and many others) dont have time to just wait an hour outside. This is just a suggestion since you guys probably lose customers due to the line.

If you are looking to start your fitness journey look no further. Go to this LA Fitness and ask for Trisha. She is extremely nice and super helpful. She will make sure you are getting the best package and at the most reasonable rate.

Since reopening during covid, lots of members don’t wear masks, and walk around openly without a mask. Staff said they can’t police everyone and there’s nothing they can do. Froze my membership and won’t be back for a while.

Very Clean and well organized gym. The staff and the service are really amazing.

Limited to 50 people. Everyone generally kept their distance. Employees wore their masks. Only thing I was disappointed about was the lack of enhanced cleaning.

Girls on reception are letting their friends to skip the line, which I don't think is fair!!! And I saw that persons in the gym, they didn't have a personal trainer.

The gym is amazing, really clean and taken care of well and the staff is extremely friendly and helpful. i would recommend this gym to any and everyone!!

LA Fitness Keele is one of the best LA fitness locations I've been to in Toronto!!! Before this whole COVID situation, I was a member at Goodlife. But I decided to make the switch due to the strict schedule and workout times at Goodlife. I'm more than happy to say... I do not regret it! First I was hesitant to sign up with LA because I have been to 2 other locations and did not have good experiences. However, all my visits to LA Keele & Junction have changed my perspective. Great staff, clean facility & they're doing an excellent job dealing with the COVID situation with social distancing and sanitizing. I really don't have anything bad to say about this gym. Keep up the good work!

As a police officer, my safety has always been paramount. As a result of this, the facility I use has to be a representation of myself. LA FITNESS brings a level of professionalism that is unprecedented. The facility is absolutely focussed I’m delivering the best experience to their members. This begins with the moment you enter the facility were you are greeted by a professional and well knowledgeable staff that is always willing to assist you in your fitness goals. This is coupled with the absolute highest quality training equipment that is always clean and properly maintained. During this pandemic, many people had hesitations in returning to an environment where interaction is common. However, LA FITNESS has been able to take on this unforeseen circumstance and pivot in order to make public safety paramount while still being able to deliver an experience with minimal interruption. LA FITNESS is, an always will be the standard by which every other gym is measured by. LA FITNESS it’s not just a fitness facility. It’s a lifestyle!

Excellent staff! Amazing Facility! Highly recommend.

I’ve been a member at LA fitness for a while and I can honestly say that this one is one of my favourite locations to go to. The cleanliness is phenomenal, completely outstanding to the point where i feel 100% safe, which is hard to feel especially during COVID-19. The equipment is well spaced out, and the gym is always, and I mean always neat and tidy. It’s really those things that make a good gym! Management and staff always greets me and show genuine interest in my day, taking those extra steps really make a big difference. Also, considering the popularity of this location, they always come out and speak with guests in the line which makes me feel really special once going in. I would highly recommend this gym due to its professionalism, cleanliness, and of course, it’s safety.

I recently joined LA Fitness at Keele and Dundas. I was amazed at the quality of service, and the cleanliness of their facility. The staff are very helpful and friendly. I would say to anyone who is apprehensive about joining a gym due to COVID19 to NOT be, especially if you are joining this facility. They have implemented many features to help keep their members safe and I felt very comfortable going there. Also the biggest thing everyone should keep in mind is that the best way to protect yourself is to maintain a healthy lifestyle. Your best weapon to fight off this virus is a strong immune system. Regular exercise and healthy eating is what the mainstream media and the politicians should be encouraging the general public to do. I actually bought a year of personal training as well. A bonus to this is if you have a trainer you also get to bypass the lineups when you go. I highly recommend this facility!!!

(Translated by Google) This gym is incredible. The space is very large and with new and first-rate equipment. After the covid19, the cleaning that was already good, improved even more and there is always someone from the staff cleaning the equipment. This gives me a lot of security so I can work out. The staff is very good and always helps with what I need. The service is excellent. I've worked out at other gyms in Toronto, and I can say that LA is the best. (Original) Essa academia é incrível. O espaço é muito grande e com equipamentos novos e de primeira. Depois do covid19, a limpeza que já era boa, melhorou ainda mais e sempre tem alguém do staff higienizando os equipamentos. Isso passa muita segurança para que eu possa malhar. O staff é mto bom e sempre ajuda com o que eu preciso. O atendimento é excelente. Já malhei em outras academias em Toronto, e posso dizer que a LA é a melhor.

Machines well spaced, really good workout environment!!!

Fairly good gym! good staff and clean

Best GYM

Nice gym. Staff freindly

Plz open, i miss you..

Worst experience ever

The best LA fitness i have been to in the GTA. The staff is incredible and cleans up so well. Everythig is maintained and the weights are put away. Thank you for your hard work

These people are all over the place. I've met almost all the 'managers' when signing up, But when issues pertaining charges on my account arrived- all of a sudden their hours are AND staff limited. The staff is super unprofessional with the exception of a few. The day I went in to meet my trainer; one of the staff 'Mike' shouted "WOW I DID NOT THINK YOU'D BE BACK' halfway across the gym after me spending almost $600 to sign up. What a weird thing to say to someone who's supporting the brand? Canceled one of the memberships and a few weeks later received another charge from LA FITNESS in brampton. You would think the money they charge to use the facility they'd invest in a competent computer system and customer service. No cap.

I unfortunately had forgot my mask and was in a panic, but the front desk was quick to action. Mariam and Mona helped and got me a mask from one of their own masks from their cars. Saved my workout and made my day! Love La fitness keele!

Being a previous APTD at this location, Chris Medina was the sweetest man I ever did see. The man knows what good customer service is and will go to all ends to make sure you get what you need. Go to Chris Medina, Assistant General Manger, for everything you could ever ask for. The staff are also very friendly and the gym is always kept clean to the best of their ability. A+

Absolutely love this gym! I would recommend this location to everyone. The staff is super helpful and friendly. You'll meet amazing while working out. Cheers y'all 😎

Great gym to workout at. Lot's of different machines, atmosphere is good and very clean as well. Staff is awesome! If anyone is interested in getting a membership make sure to look for Mona, she's the best!

The gym is great and the staff is really friendly and helpful. Overall great gym to get health and stay active. The fitness classes are also great. They have something for everyone. Highly recommended.

CLEANLINESS: I often go at opening where you can see masks, dumbbells, and used paper towels littered across the space. Weights are rarely reracked and dumbbells are always out of order. LACKING SQUAT RACKS: They also have half their clientele waiting on three (3) squat racks, if they want to appeal to intermediates and beyond, leave the smith machines to Planet Fitness and respond to what your patrons actually use.

I finally decided to hire a personal trainer and I was awarded Anthony who exceeded my expectations. He told me I want you to enjoy the work we do together so you stay motivated to come back. He was knowledgable, interesting and funny. He asked me deep questions about my journey and from day 1 is invested in my process. Best decision I have made in a long time. If you are looking for a trainer ask for Anthony, you will absolutely not regret it.

The service is great! The staff is young and pleasant. They need a T-bar machine and dumbbells over 100+ but they have everything else one would need to have a quality workout. The people that workout there are also in great shape. This helps for motivation!

Honestly, this 5 stars are for Allie. She is such a wonderful trainer. I never thought I would EVER be the person who goes to the gym before work, but I am. Allie is helpful, kind, very energetic and lovely! But Above all else: Allie helped me redefine my relationship with movement and supported me in tackling the complicated world of body dysmorphia. As an ex dancer, I never thought this would be possible. If you are looking for support with a smile, away from diet culture, and filled with knowledge: Allie is your girl. Dear LA fitness: please make the app more effective and efficient for booking sessions. And please make your payment systems more straight forward. Please hold classes that’s are OUTSIDE of 9-5 working hours. My love for Allie Only JUST outweighs my frustration with the above. I believe in you! Make those changes - Shannon

One of the best gyms I’ve tried. Staff is super friendly. Super happy about the volleyball court! I was shy to try it at first, but the team was super welcoming and taught me how to play. Space is clean, free parking and tons of equipment!

I joined LA fitness recently after going as a guest for month. Its one of the best gyms I have been to, the best thing is that there are enough machines and one doesn’t need to wait long for the turn to use it. The cleanliness is taken care of at all times. The community is so positive and friendly.

I recently transferred to LA Fitness from GoodLife. Love the vibe when at the front desk when AJ is working. He always greets me with a big smile and answers questions when I’m trying to find a specific machine or section of the gym.

Really cool staff! They are supportive, motivating and are very keen listeners. They respect the customers and make an amicable bond enriched with the business philosophy and professionalism that they have to offer at the LA Fitness. I love to workout and swim. Being an avid and zealous swimmer, I get quality swimming pool and water that is kept hygienic for us whenever I am there. Love the people, love the gym, love the swimming pool. Just love it all!

Very clean gym, mathusangan was very welcoming keeping in mind that I travelled quite a bit to get to this location. I have been to another location before and it's safe to say this is by far the best location. Everything was good from the atmosphere to the staffing, amazing gym. It also was not clustered like the other gyms , was able to my work out on time. Also the cleaners are good as a clean gym is very important.

The staff at LA Fitness is exceptional especially Ash Srikumar. From the moment I walked in, I was greeted with warm smiles and a friendly atmosphere. The trainers are knowledgeable, professional, and always willing to provide guidance and support. They take the time to understand your fitness goals and tailor workout plans that suit your individual needs. Their expertise has immensely contributed to my progress and has kept me motivated throughout my fitness journey.

I had the pleasure of working with Walter, a personal trainer, for six months, and I can say with confidence that he is one of the best trainers out there. From the beginning, John took the time to understand my fitness goals and customize a workout plan that was tailored specifically to my needs. Walter was always punctual and prepared for our sessions, with new and exciting exercises to try every week. He was also very knowledgeable about nutrition and provided helpful advice on how to fuel my body properly for optimal performance. What I appreciated most about Walter was his positive attitude and motivation. He pushed me to work harder than I ever thought I could, but always in a way that felt supportive and encouraging. He celebrated every milestone with me, no matter how small, which made me feel like he was invested in my success. Overall, I highly recommend Walter as a personal trainer to anyone looking to achieve their fitness goals. He is passionate, knowledgeable, and truly cares about his clients' well-being.

I had the pleasure of being assisted by Oliveya, an employee at LA Fitness, and I cannot praise her enough. Oliveya provided exceptional service with a genuine smile and a willingness to go above and beyond. Her knowledge, professionalism, and friendly demeanor made my experience at LA Fitness truly enjoyable. I highly recommend Oliveya for her outstanding customer service and dedication to ensuring a positive gym experience.

No mats in the gym for months!!! It has been months that they got rid of shreds of the old mats in the gym without any sight of replacement. It's a joke, how long does it it take to replace 10 mats for a huge gym chain?...The studio space on the second floor is disgusting dirty with chunks of hair all over the floor all the time. This isn't a one time thing. The classes lost two or three instructors in the last couple of month and they don't get replaced either. There are almost no active classes from 4:30 -8 pm, it has all been replaced by yoga. There is no variety.

Almost no women at this gym. Insanely busy after 5pm, hard to find a free space anywhere to get some reps in. The scent of BO literally slaps you in the face as soon as you open the front door. There’s a “women’s room” that is a windowless tiny box that’s usually packed. Classes are good but that’s about it.

I signed up with Alex, last month for a membership and he explained every detail of the contract easy to understand. He had awesome customer service skills and good personality. Am glad I signed up to this location because of this guy can't wait to bring him my friends and family Thanks Alex. 🙏🙏👌

I love this location! Clean facilities and friendly staff. Shout out to Will, my personal trainer; he’s the best! I would highly recommend him as your trainer! He’s a great additional motivator to your fitness journey!

This location is OK. I unfortunately had to stop going as it was too busy during the hours I could go. However, they have everything you need and the group classes are pretty good! The water fountains could use a good cleaning though.

It's always packed. The gym is big and clean,but I don't like that any time of the day you're still waiting for machines. I wish they would be 24/7, especially for the cost of memberships

Yesterday, Sunday, November 12, around 9:40 and 10:20 a.m. I started using a weight machine at the LA Fitness gym located at 43 Junction Rd. A woman approached me asking for the machine. I told her I was starting but I was just going. To do 3 sets, the woman stood behind me when she saw me rest. My first set went to the front and began to tell me that she wanted the machine to speed me up, among many other words. Raising my voice, in my little English, I just told her, I'm not finished, she went to a male staff person who accompanied her to where I was continuing and began to tell me that I shouldn't use the cell phone and that it had already been more than 15 minutes. in that machine something that was a lie!! agreeing with him to the rude lady and without being able to express myself, I wrote to the staff person who spoke little English and explained how the lady had come to me in such a rude way, to which the staff man ignored my written message and continued telling me the times of the machines to which he made me feel pressured to get up from the machine but not before telling him that what he was doing is: discrimination!! This person from the staff was agreeing with the other person who had gone to lie. These types of actions should not happen. Many of us who use the facilities are going to de-stress and feel calm and relaxed, enjoy an exercise routine, not fight or fight. make anyone uncomfortable. Something very important that I want to point out is that the staff person does not have any authority to address people who want to draw attention to us. We are adults and I am an educated person. This fact made me feel frustrated and at that moment discriminated against. Please pay attention. and that this does not happen again.

ROBBED!!! debit and credit cards stolen from this location from the locker room with a lock. Beware. It seems from other reviews the exact same has happened to others. Might be happening internally. Who knows. This is VERY unsettling. Manager and staff just say "sorry" meanwhile there's criminals entering this facility. I would not use the lockers at all. Reported to police. I advise everyone to do the same and report this location

I had a great experience here! The staff is incredibly friendly and helpful. Liv was always ready to assist me with any questions or concerns I had, which made me feel welcomed and comfortable as a beginner at this gym. The facilities are clean and well-maintained, making each workout a pleasant experience.

Zahoor is an amazing worker. she greeted us nicely and has such a positive personality! She made my workout visit today a 10/10!!

Friendly staff and willingness to help. The gym is kept clean and well organized. Agent Alex helped me get step up and great attitude by following up. made sure I am comfortable with the gym sroundings. Great hours and with daycare to drop off thr kid while working out. Wohooo!

I have nothing but good things to say about LA Fitness. Steven and Miriam helped me quickly, showed me around and had me working out within 10 minutes. Would absolutely recommend LA fitness as your daily workout facility.