I have no problem with my pediatrician. However, this clinic should put more efforts on the front desk management or resource allocation. They put my call on hold for one hour!!! In the end no one answered my phone. I really have no idea how to reach the front desk to ask a simple question!!! I have no choice, I think I will go personally to the clinic today or tomorrow to ask my questions. Really, the clinic management should think about how to improve this.

Have been seeing a paediatrician since 5 years ago when my first kid was born. Worst clinic ever to book an Appointment, urgent or non urgent, they just never pick up your call. Phone line is never connected, and even if it goes through, it goes directly to voicemail. Then they take their sweet time to call you back, after days. You have to buy a lotto if your call gets picked up by a receptionist. I asked them once when is the best time to call just for the sake of it, they laughed and say “we are just very busy”, not a professional clinic at all and they don’t even care we have kids under 1 year old that needed advise from them other than just a walk in clinic. The paediatricians is fine, she is nice and knowledgeable, but OMG, to just get to be able to reach the front desk is a mission. They owner of this clinic needs to really educate your staffs about managing this clinic. The receptionist even told me “You don’t work here you don’t know how busy we are.” WORST RECEPTIONISTS WORST CLINIC.

Don't bother trying to book. Tried to book a pediatrician appointment for my newborn but you only get voicemail everytime. It takes them more than a day to call you back and if you miss their call, you have to restart the whole phone tag. For a place that has so many doctors, their reception really sucks. In the end, after 2 weeks of trying, I just went somewhere else. Don't waste your time if you're in urgent search for a doctor for babies.

The paediatricians here may be great but that does not matter when you’re a desperate parent looking for answers or reassurances only your child’s doctor can provide when there’s actually NO way of getting through and talking to them. I have now left 4 messages on 4 different days regarding my 5 month old daughter’s Illness. I have not ever gotten through to reception on the phone and the answering machine promises a call within 24 hours well it has been 96 hours, not one call, not one message... no response from reception or the doctor whatsoever. What’s the point of finding a good doctor if you can’t reach them when you need them? I’m so disappointed and outright disgusted by the lack of service here. If these were normal times and I could just walk in to any other clinic and have my daughter be seen by a doctor I would have. You would think they’d show a high level of care for literal INFANTS. Management needs to get their act together. You have an average of 2.7 stars and I’m sure you’ll be down to 1 soon enough. Do you really care about your bottom line so much that you can’t hire receptionist staff? Or are you so careless that you can’t hire the RIGHT staff that will show the slightest bit of professionalism pertaining to their job? How can you ignore SO many complaints and negative reviews/experiences? Parents: please please don’t come to this clinic, I’ve spent 4 sleepless nights worrying about my baby with not one ounce of care from this place. It’s not worth it I promise you. God forbid you ever land yourself in a situation where you need urgent care for your baby, this place will guaranteed not pick up the phone.

Please don't waste your time to go to this clinic. I walked in around 6.45pm there was only one lady waiting to see the doctor, I asked the receptionist to see the doctor she said they can't take anymore ppl because the have to close 8pm. Very disappointed the receptionist had no idea to deal with the patients.

Oh! Such bad bad customer service. The never answered call, reply to the message one left and you don't find them however you want them and oftentimes my family is forced to go to another place to see a doc. Am gonna change a new place and i don't recommend this place at all, unless they try fixing themselves and the service they promised to deliver. They are exhausting. PS: our doctor Dr. PERRY is an amazing and kind guy. I would love to see him go join another clinic so I can be his client again.

Took my daughters to this clinic doctor. The doctor said to buy the injections and come back to the clinic. I went to front receptionist and told her the doctor ask me to buy the injections and i am coming back. I had to buy injections for my daughters for travelling purposes. Both the Doctor and the receptionist did not tell me they charged a fee for the injection. If they have told me in the beginning I could have appreciated that. Once I came back with the injections and took us in to the room. That’s when the nurse tells me “oh there’s a fee”. What’s Very disappointing is not about the money, Its about how your receptionist inform your patients. Plus the front receptionist is there for very long time. She isn’t new. I came back out to talk to the receptionist and she said on the fee sheet is there. How on earth I can see their fee charges when is inside the wall only receptionist can see clearly.

Save your sanity and go somewhere else. Doc is alright but getting to see her is near impossible. Staff never pick up the phone, seriously, ever! And good luck getting a call back. And there's complete confusion amongst doctors as well. I have had multiple call-backs about the same lab results. Feels like it's only a matter of time before something gets mishandled with tragic consequences. I am actively looking for another doctor.

Worst front office system, they never answer calls. There are instances where I had to drive all the way from pickering to clinc to book an appointment. Dr. Peri is a great guy, we love the way he treats patients.

I really like my son’s pediatrician (Dr. Naran), but it is SO HARD to even call the office. The call always drops (iPhone call says “user busy”) and when I finally get a ring, it always goes to the voicemail where they ask you to leave 1 message and will do their best to return within 24hrs. Never have I received a return call 24hours later. I always have to try calling back every single day. It is getting frustrating and I might look for a different pediatrician.

My sister has been trying to get an appointment with Dr. Naran for my 4 year old nephew. He's been sick with a cold since Halloween. 4 days ago he started to sound more congested so she tried to contact the doctor to make an appointment. However, the outgoing message suggests they don't take phone calls, you have to communicate by email...which then states it can take up to 2 business days for them to get back to you. It did, indeed, take 2 days for the doctor to call. During the call she repeatedly berated my sister for not bringing my nephew in sooner. When my sister described my nephew as a "little lethargic," Dr. Naran interrupted her and said, "Dont say 'lethargic' say 'low energy' because, while she's too busy to see a sickchild, she's got plenty of time for a grammar lesson. The doctor then questioned my sister as to why she's been giving him Children's Advil to bring his fever down. As if she, supposedly a medical professional and pediatric specialist, is not aware of the current, wide spread otc medication shortage. Did she then suggest bringing him by the office and she'd squeeze him in because she was "concerned?" No. She told my sister she'd book an appointment for him at their walk in clinic because she was "far too busy" to see him. The receptionist called back with the appointment information...or so we thought. No, she called back to essentially tell my sister that she and her 4 year old are out of luck and she'll have to take him to their walk in clinic. When my sister said that the doctor indicated SHE would make an appointment, the reception took a turn at berating her for being wrong about what the doctor had said and, besides, the doctor has no idea how the walk in clinic works. The bottom line is that it's ludicrous for a "pediatric specialist" who is "concerned" about her 4 year old patient to suggest the best solution is to take a sick child to a walk in clinic and wait for 3 hours for an appointment as if ANY 4 year old is going to happily and patiently wait in a room with other sick people. We understand that everybody has to deal with walk in clinics and their wait times periodically but, to condescendingly berate a worried mom and then just wash her hands of the whole situation...that's unacceptable.

These people are so cold blooded. They shouldn’t be in this industry. From a desperate mom begging for their professional help but got cold face saying “we are off” when we came way early than their posted closing time. Lol these people.

Walk-in doctors and family doctors are available here. This medical clinic is adjoined with the Physical Therapy One clinic. Desk receptionists vary: some are accommodating, some are rude and not that compassionate. Wait time also depends on the number of people for walk-ins. You have to get in the entrance of The Real Canadian Superstore to gain access to the clinic. The clinic door you see outside is only for exit and not an entry door. Physicians are knowledgeable and very professional. Dr. Singh is a great family doctor. Dr. Vohra and Dr. Peri are good walk-in doctors. Runa took my blood works today and she has good hands, and very pleasant.

It's been 2 years since the pandemic has started yet this place cannot get it together. Imagine having a sick child with an obvious bacterial infection and no one picks up the phone or calls you back. They are the worst. Would not recommend. They probably ignore or don't pick up cause they want you to go to the emergency room.

This clinic is the worse for answering any messages or even trying to book . My daughter was so sick I kept calling for 2 days straight. Finally went in and the girl at 3 says she is just getting to v.m. then I request an appt. The doctor is supposed to call me I wait 2 hrs nothing happens I go back in and finally got help from a fiend who is a nurse the doctor calls me a day later !!!

One Care Medical Clinic located in Scarborough is one of the top clinics in the area. The doctors and staff are exceptionally friendly, and the location is clean and well-organized. However, their phone answering system is the only downside. Making an appointment requires calling multiple times, and even leaving a message can result in a delay of several hours to days before receiving a call back.

Absolutely outrageous service. One would be amazed that a 1st world country can have these sort of clinics. No one recives the call. You have to EMAIL them if you have something to say. Good luck getting a call back or appointment. If your kid is sick, DO NOT even bother getting in touch with them. If you love your kid, find a different doctor or go to walk in clinics...

worst experience i have ever had with a “professional medicine” clinic. i had a first appointment back in december which was over the phone and never received the call link. waited six months for another appointment which was today could not find the location. We went to multiple placed and by the time i got here the doctor was too busy to see me because i was late for the appointment and they instead want me to come again next week. do you think we have endless time off that we can come here whenever convenient for you? then the receptionist starts fighting with us that we are aware that you have to go all the way to the corner of the GROCERY STORE to get to the medical clinic. i told them i don’t want another appointment while we were looking for this place i called them three times and no one picked up the phone. don’t bother coming here for doctor Basak she thinks its okay to send people driving around the GTA and has some superiority complex where she has to be asked for her services and they don’t bother specifying anything on their voice message service nor when you for once in a blue moon receive a call from the “non existent, ghost secretary”. you are better off passing away then trying to get any services here. Quite ironic that they have a “no tolerance to aggressive behaviour” poster on their wall because the way they act make people want to become aggressive with them.

I'm surprised by all the negative feedback. My kids have been seeing Dr. Paramaguru for years and she has been wonderful. Very caring and compassionate! As for the office, it has never been an issue reaching them or making an appointment. When they wouldn't pick up the phone, they'd always call me back the same day and I could always make an appointment for the next or even the same day. Highly recommended dr. Paramaguru!

Worst service. It’s almost like they said “hey, let’s get all the dumba$$, useless people and hire them” no one returns calls, no one answers the phone, no one returns the emails and if they do… it’s the most stupid response. My child is a new patient of Dr.Jabeen. I get a response and I quote “Our records indicate that **** is not a patient at the clinic. Unfortunately, none of our Pediatricians are accepting patients at the moment. We do however, offer walk-in services with a family practice physician. If you are interested in booking in, kindly email us back.” I replied and of course no response back.

We had a walk in appointment with Dr.Sammy Vaidyanathan. One of the worst doctor. My son had a high fever. We walked in and during the appointment my son was crying to which he said “your child is crying his head off.” My child threw up in the clinic to which he said “what a mess he has made”. My husband felt that he was rushed out of the room. He doesn’t know how to talk to patients, extremely rude and unprofessional behaviour. Please do your google search on him before you take your child to see this doctor. Very disappointed and upset that we have doctors like him.

Doctors are good. But the receptionist just ignored everyone and never answered the phone.

Yes, it difficult to get through when trying to call. But all the times I have left a message for an appointment for my daughter, I always got a call back same day. Dr Wu is awesome and the nurses are always great with my daughter. I think the negative reviews are from people who have high expectations. It's a walk in clinic as well, so they have multiple people to see and deal with. If you want a certain type of service, go find an actual doctors office (but even then, believe me you'll have to wait) I've been to other walk in clinics that are just as difficult to get a hold off on the phone. Just have patience and come with realistic expectations. If you hate it so much, find another place.

Doctors are great! But do not blame not answering calls on the pandemic. I had to resort to another walk in clinic because the service is so atrocious. Please go back to answering the phone when someone calls!

The pediatricians are fine, and Dr. Lavorato is lovely, but like many others have said, it's become impossible to reach anyone at the clinic. They do not accept emails, and I have tried to call them on numerous occasions the past month, and each time I am met with the busy signal; not even a single ring. The last time I had gotten through, over 2 months ago, I left a message asking for a callback re: flu shot for my toddler, and that went absolutely nowhere. I just want to get my toddler vaccinated with the flu shot this season. What in heck am I supposed to do, One Care? If children under the age of 5 can only receive their flu shots from their pediatrician, and their pediatricians' clinic is not accepting or responding to any and all communications - what are parents supposed to do?? This has gotten beyond ridiculous.

Incredibly rude receptionist and front desk staff. They are not willing to help you nor are they there to provide any kind of help/care for your children. The doctors are amazing, but having to deal with the whims of the receptionist, especially Johanna (who wilfully makes decisions on who can see the dr. and when and basically makes it AS HARD AS POSSIBLE for you to get care for your sick child) make it difficult to continue to support the clinic. She truly thinks she is the owner of the clinic and needs a course on how to deal with parents and young children and their needs and most importantly customer service. She takes over phone calls from other receptionists and basically tells you to screw off in a friendly way. I would stay away from this clinic and go elsewhere due to the nasty treatment of parents and children from the front life staff. Again, doctors = amazing, but if customer service does not improve, this clinic will be shutting its doors soon!

Been trying for 2 weeks to get through. Left countless voice messages and haven't heard back. Is this even a proper business?

i made the mistake of choosing this clinic for my daughter. In person appointment times are not at all respected and I have always waited over 1.5 hours. The clinic also doesn’t respond to phone calls, voice mails, and very rarely, to emails. One of the secretaries is extremely rude; she clearly doesnt want to work there and is blunt, unapologetic about her failures and seems to have a hatred for sick children. Phone appointments are not easily available. For urgent matters, the doctor is supposed to call at whatever time, and she doesnt. Medical care is NOT accessible here. You have been warned.

Today I went in and waited at the receptionist right in plain view of all three of them might I add. I stood there with absolutely no acknowledgment from any of them. One of them looked right at me and went about whatever she was doing. Two people came in and got greeted and served ahead of me. When they were done then she greeted me. I let her know I was there ahead of the folks that were served ahead of me. No apology was offered, she just stared at me like a deer caught in headlights. Rude! What made me write this review was another patient came in few minutes after me and was acknowledged! It doesn’t hurt to acknowledge when someone arrives at the reception desk, that’s why it’s called reception. You are to receive patients, especially when they’re just standing there waiting to be served. I refuse to leave because my doctor works out of this clinic and has for years. Staff come and go and with it the service is declining. Very sad.

Extremely rude, unprofessional receptionist. It's disappointing that I have no choice but to come here and tolerate this poor service as my family doctor practices here, and he's amazing. The receptionist should be replaced with someone with more compassion and understanding. You're dealing with people who are not feeling well. It's clear that the patients are not the priority.

I am not sure why this Clinic has so many bad reviews. I have just had an amazing experience here. I had a procedure that required me to come back five timeslot dressing changes and have not seen anything but caring and polite staff. Dr Sammy was great! He explained everything to mean was thorough and gentle. I am grateful for this walk in clinic and would use again should the need arise. Thank you to Dr Sammy and the staff.

My family and I have been going to the One Care Medical Clinic for many many many years and we could not be happier with the service we receive. From the receptionists, nurses and our own family doctor at the clinic Dr. Correa we are incredibly happy with the care we receive each and every time. Don’t be mislead by people’s comments because they had to wait, those are often unfair comments Respectfully submitted, Mark & Renate

Great walk in clinic. It was super fast, thorough, and the space is nice and open. I didn’t even wait longer than 20 minutes at the most. Originally I went to the one by Scarborough town and it was packed, so glad I came here instead.

The worst Moa's ever. They are lazy don't do there job correctly. You call in you never speak to a person it always leave a message and they call back. So they don't answer the phone when you go they expect you to check your self in like what are they really doing that they can't check you in they always over book you have a appointment 10 45 you not being put into a room like 10- 20 after. I gave the receptionist some forms to be filled out by Dr was told about a mouth waiting period one mouth last I called in an was told they don't have said form so not only did I wast my time going to drop off but also money getting the forms printed

I’ve now had multiple bad experiences at this clinic, the first waiting 2.5 hours after my 3 year olds appointment time to actually see the dr. Recently I called to make myself an appointment, I was told I can’t and have to walk in, being first come first served. When I got there they said I had to make an appointment and they aren’t accepting walk ins. I explained I was told I can’t make an appointment but they did not care in the slightest.

I would recommend Dr.Peri & Dr. Sandhya. Both of them were amazing. Dr.Peri was our family doctor when we used to stay in Scarborough. He is a gem of a doctor. Will listen carefully to your concerns, same goes with Dr.Sandhya. Dr.Keshavjee was also a good doctor. The clinic staff was also good. The only complaint I had was that I never could reach the front desk staff. it always used to go to voicemail. Will definitely recommend this clinic for these 3 doctors.

Our sons paediatrician is Dr Navyn and we are very pleased with her. The staffs and nurses are very helpful. The turnaround time to respond to our emails for appointments or walk ins are very quick.