I went to buy an IPhone 13 at this location. The Indian looking man at the front of the counter at the phone section gave me the worst service of my life. He frowned and challenged me with the worst attitude. He didn’t offer me a sit and he was just very rude answering all my questions. This employee also didn’t want to give me a $100 gift card which a different one offered me the last time I came in to make some inquiries until I asked for his manager and his manager gave me the discount. Why would someone come and by the latest phone and spend all that money and all you can do is act sad and bitter towards the customer? Best Buy you need to improve your customer service with your employees because there are other stores that sell almost everything you do. All we want as customers is good plain simple service with a smile and respect that’s all. If your reps are having a bad day I suggest you spot that fast and pull them off the floor so they don’t give awful services to people. I worked out of your store angry after making this iPhone 13 purchase and I almost thought of returning it so I can go someone else to spend my hard earned money. This is by far the worst customer service I have received by an agent in my entire life. 0 star is what you deserve.

Heed my warning: do not come and shop at this Best Buy if you are not South Asian, Asian, or Caucasian. This is what happened to me. Today, November 27, 2023, I had to pick up my online purchase for an Oral B io 10 series, which I was treated well because I purchased the item before I arrived. But it was the second purchase; that's why I am leaving this review. I saw that Best Buy was selling the io 5 series for $99.99 (on sale), so I decided to purchase this item for a family member for Christmas. When I arrived at the checkout, the line was long. I was sixth in line, and the line was moving slowly, so two more cashiers came to the front to help move the line. When it came my time to cash out, I approached a young South Asian female cashier, and she wanted to know about my online purchase. I showed her the receipt with my ID and informed her that I was only purchasing the Oral B io5 toothbrush. Still, as I remained respectful to the cashier (from India), she treated me like I had no right to be in the store. When it came time to pay, my 'Tap' on my debit card didn't work, so the female cashier shouted, "Your card is not working; insert your card and put in your PIN." Now, this is where it gets humiliating. The cashier proceeded to take the item off the counter and place it on the floor behind the cash so she could talk to one of her colleagues. Where I was cashing out, there were two other cashiers to the left of me with customers. After I paid, the cashier returned and said, "The payment went through." Then proceeded to bend down and pick up the item off the floor. I looked dead in her eyes, "Why did you place my item on the floor?" The cashier replied, "I have to protect the item." I snapped back, "From what? There are four people (two people at each cash), plus there are four staffers at the exit; how am I going to grab this and make a run for it?!" But I didn't stop there; I gave this cashier a piece of my mind. "Funny, I watched you cash out sets of two South Asian Families who bought a PS5 and an iPad, and the second Asian family bought a Macbook; you didn't take their items away when they were purchasing, but you took away mine. How would you feel if I treated you the same way? You came to my country, and you're probably an International student, who I am one Canadian who welcomes all newcomers because Canada is a meltpot of diversity, and you have the audacity to treat me like I'm a thief when I spent $460 with the item right in front of you?" She rolled her eyes and I snapped back, "Really, you're going to roll your eyes at me? What you did was wrong. Shame on you for bringing your racist ignorance into my country. And if the tables were turned, how would you feel if I treated you the same way? We are both women of colour, regardless of our ethnicity; how would you feel if someone, or myself, treated you the same way?" When I said what I said, I didn't raise my voice, I didn't yell at her, but I gave her a piece of my mind... I cussed her out without disrespecting her or causing a scene. The cashier took a step back and paused. She didn't apologize, but she stood there shocked. After I paid, I found a store assistant manager who gave me a $25 gift card, but I am going to another Best Buy location and return both the iO 5 toothbrush and the gift card. Why? I don't need her negative energy to be added to this Christmas gift. Plus, as I waited for the gift card from the assistant manager, I watched that same female South Asian cashier serving other South Asian customers waiting to cash, and she didn't take away their items while she went and spoke to her colleagues. She treated customers who looked like her with respect, so this cashier is racist, simple as that. So, to those who are reading my review, if you are not South Asian, Asian, or Caucasian. Please, go to another Best Buy; Black Canadians, all ages and genders, are not welcome at this Best Buy. Save yourself the humiliation.

Visited the shop to buy a new laptop. They had nice Black Friday deals. Jonathan and Sujaan helped us in our purchase and they were really friendly, knowledgeable and helpful.

Went there yesterday to get new Sony headphones but they gave me an open box product. I wouldn't mind buying an open box product at all but they charged me full price for it and wasn't upfront about it. New Sony headphone always come with the cable wrapped in white tape but this one was not. There was so much dust on it like it's used. The ear pads smelled like sweat. And to make things worse, previous user already named the headphones. Took me so long to clean and get rid of the smell.

This location has gotten worse over the years with some new associates who have absolutely zero customer service, and are just plain rude! I was once a frequent customer, but now I try to avoid this place at all cost! I can see why so many of the better associates left, with some of these toxic employees still lurking around. Too much attitude, no substance.

After a tedious wait at the Geek Squad desk, (they really should have more staff than just two members on at a time) I was seen. I told them my Geek Squad membership and what I was told to do with my cell phone, bring it in for a quick seeing to. They asked some questions and got down to it, looked over all my settings, asked a few more questions and came to the conclusion my modem must have some block on it, since only my phone is ever affected. Since I am moving and signing up for new service today, I hope this resolves itself.

Wish I could give zero star . WORST CUSTOMER SERVICE . They definitely need to hire a new manager . I was provided with information last week and this evening when I went there to buy laptop based on the information which I was provided last week the store manager told me our employees are well trained and they couldn’t give this information and the information you have is wrong information . Well as a customer I wouldn’t know what else do you offer with a laptop so somebody must have told me from your staff if you buy our membership this is what you will get free with our membership . So you must check with your employees before telling the customers let’s start it over again .. everybody’s time is precious and you should respect that especially when you are a manager . No wonder why this store has so many bad reviews already .. Quick advice : Treat your customers with respect and Best Buy has well earned name and Dnt ruin it by giving wrong information and worst customer service.

You will get what you want in electronics world. These days some good deals on Laptops and Some household appliances. Staff is also very friendly. I met Niraj and he is very helpful. Fully recommend

Bought an air purifier ONLINE at Best Buy, unfortunately I got an opened box item and looked like it has been used, as you can see on the photos. They said I had to return it on my own. It would be a hassle for someone who don’t have a car since the appliance is heavy and not small.

What a horrible experience dealing with Sarah team lead at this Bestbuy. Tried to price match airpods with Walmart which was $20 cheaper showed her on my phone its sold by Walmart not third party and also showed her multiple stores has it in stock. Granted 2 of the 3 stores said almost out of stock but one store said in stock in green meaning they have plenty. This Walmart was only a 10 minute drive from bestbuy. She sat on the phone calling for 10 minutes confirming if they really do have stock claiming stock on websites are delayed LOOL. What an embarrassment of a leader in this BestBuy store. What a big waste of time. Literally drove to Walmart and just purchased the airpods for $20 cheaper.

Today, I visited Scarborough Best Buy. I asked 5 people for help and all of them were ignoring me by saying they were busy. One of them said what help did I need when I said I need some information about an Apple Watch he suddenly said he was busy and he left. I went to customer service and I said I asked 5 people for help and nobody helped me. Please tell me how can I get some help. There was an asian guy at the customer service and he was so rude and unprofessional. Instead of showing me how to get some help, he raised his voice and basically he told me to leave and everyone was busy so they could not help. I know customers are not important for Best Buy anymore but they make a big mistake

I bought Airpods 3rd generation online.I got it open so I went back to return them at the store as they have a return policy. There was a lady at the store who refused to refund the money back to me. She wanted to give me credits instead of refunding the money back to me. I told her that I do not want the credits as I do not want to purchase anything from best buy. We were in doubt so i told her i will ask my friend first he also works in best buy. Next day, I went again to this same store, there was a guy this time who I talked to person(mark) who is in the counter he agreed yo refund the money back to me, but this time the same lady from previous day, she(Fatima)came to us from the another counter and she told the guy not to refund the money back. Then the other guy(Mark) told us we cant give you refund back and talked rudely with us and he said you can complaint whoever you want. Then i told them i want to talk to manager and they said the person named (MO) is the manager and he didnt listen to our words and said rudely that you can go to your friends store and change it.This is really terrible customer service.

I purchased a microwave that was on sale. The sale was on-line as well it was clearly marked on the floor. After getting home I reviewed the e-receipt only to find that I was charged full price. You can’t call the store directly. The call centre was are unable to assist except to acknowledge that yes it’s on sale and that a mistake has happened. No resolution at all. Know I have to return to the store and hope they will be able to rectify but so far the customer service is zero. Not happy at all.

Today me and my friend went to this store to buy 2 apple watches. The employees were quite friendly however I believe she was floor supervisor (Sarah) whom I had to talk before checkout. As I already had Fairstone card so I wanted to finance those two watches. Her behaviour wasn’t acceptable at all. She wanted to see our bank statements to make sure our address we showed that in our phone as we always do. She didn’t accept that and told us to bring physical copy of our statement. We just told her in a friendly manner that we are loyal customers of Best Buy and in previous visits we never had to show any physical copy of bank statement in other locations. She clearly told us to go to other stores. So my question is why there is difference of service between each stores? And it is not acceptable behaviour from the higher authority at all. Never going back to that store again. Worst experience.

Worst customer service especially the manager named Sarah! Don’t buy here coz they won’t give you back ur money when returning something! They will give you store credit but not ur money back! If only there is a negative star, that’s what I will give!

Warning ⚠️ do not waste your time at this store, the most pathetic best buy you can go to, I was attended by Marya, enquired about the phone plan took my 30 minutes to think about it, went back to buy the device but there was a line up, waited there for 25 minutes and that's not a problem, then got seated, the person attending me took 10 minutes to come to us and then took multiple 5 to 10 minutes, and I decided to walk away but called the manager SANU to discuss the issue but this guy was the most worst manager I have ever seen. Instead of addressing the concern this guy just rants about how the store runs and how much time it takes and blah blah blah, since there was no use speaking to all these so called sales professionals who have zero customer service skills just walked away after wasting 1.30 hr, also asked him for feedback form or complaint form but he said they do not carry any complaint or feedback forms( how pathetic the service can be ) and will never return to this pathetic location

Ameek at Sales representative gives me a Best Option for Gaming Laptop amd i buy a Best One from Dell S because they have Same Alienware Software ,UHD Screen and Best Cooling system & Abhi at Geek Squad Update my System AVP and Some Useful Information, Tips and Software. I Gives 5 Stars to these Guys.

Do not buy from Best Buy’s website no return or store credits. Bought a Dyson hair wrap after two days went to return or exchange they said no,

This is the worst Best Buy ever, I got Apple Watch and it didn’t even turn on, the next day I went there again I got the new one opened the box beside them and the second one didn’t work as well. And the girl helped there was still trying to turn it one even tho i was saying I need refund, she was so rude and saying to her friends “wasting of time” they wasted my time. And didn’t even apologize.. I don’t recommend at all guys!!!

I posted my rating a few years back. Let me add the following: I am generally pleased with the service at this Best Buy location (Progress Ave - Scarborough). What I've learned since that rating, is that you cannot call the store directly. In my case I need to speak with the specialist who sold me a high-end product. The only way to reach him, is by going back to the store. Their direct line (yes there actually is one), will not let you through to the store. Poor customer service and a colossal failure by Best Buy in long-term customer retention. If they keep this up, they may go the way of "Future Shop".. SMH

Please sell value, rather than product. I had a very bad experience with this store especially with the home appliance. I bought stove from this store, sales manager mentioned it’s good, but the oven not working from day 1. When I reach the store store manager she ready to replace, but the guy who sold he asked huge amount for replacement. He never feel and agree that he cheated me. Team please make us to come to your shop based on the trust, and these sales people ruin everything whatever you earn.

Though this was my first ever visit to Best Buy. The store is huge and has numerous options. I was here to purchase a laptop. After an hour of brainstorming session and some quick usage I was able to decide to purchase a good suitable machine as per my needs. Both the sales and customer service staff were polite and they were able to help and support the queries which were asked. Overall a 5 Star.

I when to buy Computer PC. The store look great, but however, they are full empty employees at computer section, no employees want to help and few selections brand on computer. Definitely not recommend this store

I called some stores, did research online to buy a fridge of my budget. No help, no assist. Then I went to this Best Buy of Scarborough Town Center. One young man helped me a lot very professionally. Then came cashier Nave. This lady helped me a lot, scheduled a delivery, that worked perfect for us. They delivered the new fridge and took the old fridge out right on time. Their respect for other's time and convenience is immense. Kudus to Nave for her excellent customer service. Live on.

Great help, great customer service and selection. Asked for specs and prices on laptops and Sandeep helped me compare and contrast the selection fir the best gaming laptops that are of best value. Ended up getting what I wanted, the Asus ROG!!

Shafi the Geek squad guy was amazing, he dedicated his time as if he was buying something for himself, he explained everything thoroughly without even rushing. One of the best customer experience in Canada. Haroon the customer advisor who checked us out with patience and didn't rush even though the store was officially closed for public.

DO NOT ORDER APPLIANCES FROM BEST BUY They came to our home and damaged our vinyl flooring. They toke out our previous fridge without using any cloth and scratched the flooring all the way to the entrance. I toke pictures and called while they were still in my home. YET their drivers denied it. When I looked them in the face and said they damaged my floors when they were here Their drivers deny EVERYTHING. DO NOT SIGN THE YELLOW FORM THEY GIVE YOU. Even the part that says difficult delivery. I called a lawyer. The lawyer says Best Buy historically does this and gets away with it because the cost to sue doesn’t make sense if your damages are under a few thousand. BEWARE of BEST BUY!!!! If you find out your delivery driver is name CORY run!! Damaged everything while his buddy stayed silent and could not say a word. He’s probably a bully.

I don't know why you guys deny a commitment you give during purchase. I have purchased a pixel 6 and along with it a geek squad plan. You committed that any manufacturing issue related to product will be provided free without any hassle and when we put in a claim you say it is under manufacturing warranty and cannot be claimed. So what's the point of geek squad insurance plan at the first place. And after that again recommended to go ahead with manufacturing warranty claim with you. I cancel the geek squad plan cus it's of no use. And then you again change your words saying that it is now not under your purview. Stick to your word guys. Learn your own products first before sale. And most importantly learn to help customers with the products you sold.

Unpleasant experience returning an item. Customer serve rep, Sara and manager, sanu were not helpful and I wonder what type of customer service/solution training did they receive. Present customers remain future customers. Future customers in retail are important or are they. Competition is ou there or how easy Best Buy employees forget. Buyer be aware! read the return policy but that won't matter either. If I could provide a zero I would. We were returning a defective breast pump for a new mom and needed a replacement the same day. Best Buy said we don't care!! Thank you Sara and sanu. UPDATE - On July 28th I received a call from the store manager, Allan who was very personable, understanding and helpful in resolving my issue. He gladly offered a refund and I am very grateful to him. It was great speaking with him and would consider future purchases at his store. Thank you again.

On December 5, 2023 we purchased a Samsung TV, Store Rep Jeffrey was very helpful & informative-knowledgeable. Highly recommend this store.Just want to give a shut out for Jeffrey. His store Manager Kenny just want to share that Store Rep Jeffrey TV Section was very helpful & knowledgeable person. Thank you.

Went to this store on this morning wanting to buy a door ring camera and the person who I spoke to was in the tv section and he told me we’re to go to find what I wanted and he said he would have someone meet me there I went and looked and looked waiting for someone and no one came!!! Needless to say I left and went to another location where they were ever so happy to help and even the person at the door at the second location said good bye have a nice day. The 1st location not a word! First location was by STC and second location was at Warden and Eglinton.

I had an amazing customer service experience at the online pickup section at this Best Buy STC. Everyone behind the counter was attentive and friendly to me and to other customers. There was a mistake with my order and the manager upgraded me to the next model for same price! Exemplary team that worked closing on Dec 23 at the online order pickup section, you you!

Tharshika was very helpful in supporting us with the mobile purchase. We visited the store during boxing day and it was heavily crowded. She was so patient and handled us with utmost customer centric nature. Would strongly appreciate her empathy and knowledge to help us all the way. Kudos to BestBuy!

Best products with warranties always. Geek squad ready at all times. Return policy is also great. I love bestbuy!

Best Buy, located near Scarborough Town Center, is an electronics haven that exceeded my expectations with its exceptional customer care and vast selection of products. When it came time to purchase a new phone, this store proved to be the perfect destination. From the moment I entered Best Buy, I was greeted by knowledgeable and friendly staff who were eager to assist me in finding the ideal phone to suit my needs. Their expertise and willingness to answer my questions made the purchasing process smooth and enjoyable. The selection of phones at Best Buy is impressive, encompassing a wide range of brands, models, and price points. Whether I was searching for the latest flagship device or a budget-friendly option, I found a variety of options to choose from. The organized layout of the store made it easy to compare features and make an informed decision. What truly set Best Buy apart was the exceptional customer care. The staff went above and beyond to ensure that I was satisfied with my purchase. They patiently explained the features and functionalities of different devices, helping me select the perfect phone for my needs. The after-sales support was also noteworthy, as they offered assistance with device setup and provided guidance on how to make the most of my new phone. Overall, my experience at Best Buy near Scarborough Town Center was outstanding. The combination of a wide product selection, knowledgeable staff, and exceptional customer care made it the go-to destination for all my electronics needs. Whether you're searching for a new phone or any other electronic device, Best Buy is sure to deliver a superior shopping experience.

Had a most excellent experience. I was met almost instantly by Mishra & was helped, had questions answered and a seamless transaction. Harry even " teamed up " to help make this experience a positive one. Way to go ! Awesome team

This is my favourite store from both a personal and business perspective. Firstly, the staff at this location are exceptional - friendly and super knowledgeable. They take their time with customers and are thorough with answering your questions, you don't feel rushed or that you've bothered them. The selection they have is also amazing and the store is always clean and tidy. I did a massive business purchase from them so a special shout out to Luchi, Maaran and Sai for everything I've put them through so far! A huge thank you from the bottom of my heart and I really do look forward to more purchase opportunities!

Unfortunately, I didn’t have a good experience with this store so far. I’ve bought an laptop, and after the persistence of the salesman, I bought also the membership assistance. He told me I could take my computer in 2~3 hours later. But he didn’t tell me the store would close 1 hour after my purchase. Even though I emphasized that I needed the laptop in the same day. He said me they would send me an email up to 3 hours for sure! But guess what? No email, no call, no laptop, store closed, prejudice and stress instead.

This location is very good. I wanna give a huge shout out to Kenny. He is very kind and helpful. He knows very well about electronics. If you ever need help. He is the guy to go for. Keep up the great work Kenny. We'll deserved.

Muhammad waleed has been very friendly and helpful with us, showed us around the store and suggested different products. Glad to have shopped here. Great staff !

I purchased a laptop from Best Buy a few days ago. Initially I wanted to check out a few places but the exceptional service I received from Bassam made me feel confident that I was getting the right product at a great price. Bassam was knowledgeable and asked all of the right questions to ensure I was getting exactly what I needed. The selection of laptops was amazing at this location and the entire transaction was smooth. I highly recommend going to see Bassam at the STC Best Buy.

I received amazing customer service from their computer expert whom I remember as Depun. Had all info we asked for and went out of his way to gave us details about the gaming laptops. Unfortunately none of the stores had it in stock however I would be give this store 5 stars just for his service.

i just purchased a new lap top (asus ROG STRIX). the lovely gentleman that helped us was very knowledgeable and helped us choose the best laptop for my needs! 10/10 would recommend

Don't buy anything in Canada best buy all are being fooled here. Everything is cheap in States. Get from there. Lol. Samsung's 65 inc is bring sold for $499 in US. Not sure what is happening. What to expect from a place who can not even manufacture Tylenol and make it available in store. 😂😂

I'm currently waiting forever for an associate to come help me we asked two associates for help with the blink cameras and no one has to come to assist us. I'm not sure if they're all busy but one of the associates did say someone was coming only for no one to show up

It's a good store, tho they sold me a 3D Printer that does not work!!! Will be returning it. And ontop of that they have the music so loud that I could hardly hear the employee until he had to go and turn down the music, and while I was talking to the guy another employee started turning it up again!! Very poor customer service in that area. Turn off the music or have a better one that won't be an issue for people that are hard on hearing.

Worse service ever provided. No friendliness . Especially the guy who is in the entrance as customer service. I went to inform him assuming that he would do something as he was in customer service but act like he owns the Best Buy and replies it is not his area to intervene . Just remember that we are the consumer and we are paying for the product so Best Buy please improve your service change the people as there is no improvement Worse service ever provided and it’s not the first time. Went to Apple section again waited for someone to come but sadly and surprising no one was there . Than went to the buying products section waited there for 20 mins , commented to put two people but no reply Thank to Best Buy