Online in-store pick up is useless. They will say it's ready but when you arrive they have to call someone to go get it and it takes a long time even when the store is rather empty. Don't bother. Employees seem to be walking as slow as possible and stopping to chat on the way back to get what you ordered. Extremely slow service

Today, we paid a visit to Lowe's because we were uncertain whether this particular store was in the process of closing down or transitioning to become a Rona outlet. Witnessing the closure of stores is always a somber experience, so we decided to take a brief stroll through the premises.

Went to Lowe’s Home Improvement on a Saturday afternoon in the mid of the Easter holiday to purchase a Little Giant ladder. When I saw the ladder was none on sight and went to the customer service to enquired if they were any. The website stated that there were at least 25 units in stock and none on display. Everybody that works in Lowe’s were walking like zombies and you can tell nobody wanted to help me. I went to the customer service which were located at the front of the store. They were busy talking on the phone and can not be bother to help you. Finally after walking for more than a half hour, one of them was off the phone and asked what help I needed. Told them that I was interested in purchasing a ladder that was advertised on special. One of the customer service referred me to a white middle aged man and is probably a sales clerk. He turn me down and said that he was working on something else. Later, I see him just wandering doing nothing. The customer service tells me to go back to the aisle where the ladder should be display and I would wait until somebody would help me. Went to the ladder section as I was told and waited more than 15 minutes. Another sales clerk , a mid aged East Indian person from another department named Baksh attended to my service after seeing standing near the ladder for a long time. He told me to wait and he would check if the ladder in stock. He said that the computer showed that there are 25 units in stock but was surprised none was on display. After waiting for at least 20 minutes, I was planning to leave and give up on this purchase. He came back to me with a large cart with the ladder. I told him that I was very happy with his service and I took a picture of his name tag. You have some sales clerks just walking like zombies just to pass time. Most of the younger sales clerk don’t give a sh_t on what the customer wants. They just killing time to get a pay cheque. You you want service, go to Rona. At least they will ask you want you looking for if you can not find it.

Great selection and clean. Amazing service from all the staff.

We purchased all our appliances from Lowe's during a major renovation many years ago. They lasted quite some time, but then with two service calls and a recent drainage issue, we decided to get a new washer/dryer. tech-savvyWe went back to Lowe's, and found out that sets nowadays are quite tech savvy! We preferred the manual and easier settings from the past but ended up going for the digital versions. Delivery was smooth, and despite us using our own padding and tarp, the installers (Moshi & Mdeen) were careful when entering and leaving our home. We're still not used to the newer settings, but we haven't had any issues, so far! All Lowe's locations in Canada will be switching over to Rona on July 27, so hopefully the good customer service will continue!

Hello , want to give a shout out to James for the excellent service he provided to us tonight. James came up with a better solution than we had found to our problem and in doing so demostrated excellent knowledge of Lowes available products. He took us right of away to the correct section and helped us find the right product that best solved our problem. He clearly showed an interest in helping us, and for this reason we are writing this review because one must support and encourage this kind of service, not found easily in many other stores. Thank you James for all your help.

Zero customer service at this location. Waiting in from of returns for 15+ mins with no employee acknowledging me. I finally ask someone to help and they “call someone to come assist customer” still not acknowledging me…..30mins later someone finally comes and takes 15mins to do a return with zero customer service. Won’t be coming back. I don’t suggest anyone waste their time here

Clean spacious store. Very friendly, polite, knowledgable and professional staff. Highly recommended!

I wanted to shout out Raylene. I was looking to paint my closets but didn’t know where to begin, she helped me through the entire process and even recommended a finish. I’m very happy with my purchase and it’s due to employees like Raylene that I continue to go back to Lowes.

This Lowe’s is really good been coming here for all my home needs and everyone is super nice. I bought a pergola and it had some defects. The customer service line for Allen and Roth products was abysmal but this Lowe’s store was able to give me a solution that was reasonable.

Hardworking store manager and courteous staff. On my last visit a few Sundays ago, I needed to purchase one sheet of untreated plywood and have it cut. The taller staffer at the Pro counter called on a colleague named Raymond (Rayman -- sorry if misspelled) to help us. He must've been busy. We waited a while. The polite staffer minding the counter was apologetic for the delay, which was nice. When he did arrive, he went over and above in helping us with the small purchase. Turns out, he was the store manager. By the time we finished at the checkout, Raymond was already outside on the forklift, hauling some skids. Keep up the great work! Your efforts don't go unnoticed.

Absolutely horrendous experience with their delivery team. First, they put the billing address as the shipping address when there was a completely different shipping address on the order. Then, when it was delivered to the wrong address and I tried rescheduling the delivery, the worker said it would come 2 days later. They’re supposed to call the day before delivery so when I received no call, I called the next day and the delivery representative rudely informed me that his notes said it was being delivered the next day when the person I spoke to prior specially told me the day before. I understand that wasn’t his fault but he was so unnecessarily rude and didn’t even apologize for the inconvenience. I was not even being difficult nor was I being rude, his attitude was completely unwarranted. I filed a complaint with the manager and she was nice enough to listen but told me she would follow up and see what went wrong with the delivery and never called me back. Never ordering from Lowe’s again. No wonder your google rating is so low.

I would give them 0 stars if I could; but, their customer service is the worst I've ever come across. I work in retail and I am very familiar with how things work, especially after working in various stores. The associate that spoke with my mom was rude and inpatient. They put an item aside and my brother drove to Scarborough from Durham to go pick it up, and she refused to sell it for the price that is on their LATEST FLYER. Why would you advertise one price on the flyer and refuse to sell for this price? I will be going to corporate regarding this issue as it was an inconvenience and she refused to give my mother an explanation. This has never happened before, Lowe's needs to train their employees better.

Great store and very clean. Staff is helpful and courteous. Prices are not bad compared to other stores. If only there are more stores and locations just like Home Depot would’ve been great and that’s why I gave it 4 stars.

First and foremost, the staff at Rona is exceptionally friendly and helpful. From the moment you step foot into the store, you are greeted with warm smiles and a willingness to assist. The employees are knowledgeable about the products and are always ready to provide guidance or answer any questions you may have. Their approachable demeanor creates a welcoming atmosphere, making your shopping experience a pleasant one. In addition to the friendly staff, the design of the store is modern and easy to navigate. The layout is well-organized, with clearly labeled sections and aisles, allowing customers to find what they need quickly and efficiently. The store's spaciousness and clean aesthetic contribute to a comfortable shopping environment, making it a breeze to locate desired items without feeling overwhelmed. One of the standout features of Rona is its extensive selection, which surpasses that of local competitors. Whether you're looking for home improvement tools, building materials, or even decorative items, Rona has it all. The store boasts a wide range of high-quality products, ensuring that customers can find exactly what they're looking for. This comprehensive selection sets Rona apart from its competitors, making it a go-to destination for all your home improvement needs. In conclusion, Rona excels in providing a top-notch shopping experience. The friendly staff, modern store design, and superior selection make it a standout choice among local competitors. Whether you're a DIY enthusiast or a homeowner in need of supplies, Rona is the place to go. With their commitment to customer satisfaction and continuous improvement, Rona is undoubtedly a store worth visiting.

I was looking for an impact drill and a older gentleman who worked at the store walked me through the isles and found a drill on sale for a really good price. He also helped advise on the drill bits I chose. He opened the box and let me try it out. It felt my needs and went to check out. Excellent service from the person who assisted me! I will come back and recommend this store/location.

I recently encountered a highly frustrating experience with this store. On Day 1, I placed an online order with Rona Canada through this store. On Day 2, I returned to the store for a price match. Swetha, at the return desk, informed me that the price match had to be conducted online. Due to the long weekend, she advised me to return after two days on Boxing Day. I found it surprising that the online department had to handle the matter, considering I made the payment at the physical store. Day 3: On Boxing Day, I revisited the store and, after explaining the situation, CSR Prabhpreet Kaur informed me that she had submitted the online price match request, validated by manager Jaclyn. She assured me that the online customer service would confirm the details within a day or two via email. Day 4: The next day, I received an email from Rona Customer Support, CA - Michael, instructing me to return to the store for the price match. I informed him that I am not willing to go to that store and requested him to cancel the order and refund the amount. After a series of email exchanges, Michael eventually informed me, "I stopped the order with the manufacturer, and tomorrow will sort things out with the store. Once the order is ready to be refunded, I will let you know. " Day 5: I received an email update from Michael the next day, stating, "I have spoken with RONA+ N. Scarborough, and they are ready to refund your order. " Later that evening, I visited the store and met Tenzin. She then contacted Munty, presumably the head cashier, who attempted to process the refund but encountered difficulties. Subsequently, I spoke with Manager on Duty Rahman and provided him with a detailed explanation. He expressed dissatisfaction with how things were handled and, after a thorough investigation with Munty, revealed that the online cancellation department had made an error during the order cancellation process. The cancellation document lacked a barcode, preventing them from processing the refund. They were actively addressing the issue with their IT department. Rahman assured me that he would oversee the resolution, and once resolved, someone would contact me, eliminating the need for me to return to the store and repeat the same story. Later that evening, Munty called me to convey that the issue had been resolved, and I could visit the store at any time to receive the refund. Day 6 : The next day, I returned to the store and encountered Vicshana. She seemed aware of the issue and promptly initiated the refund process. However, to my surprise, she inquired about the reason for the refund. Once again, I found myself narrating the entire story. Instead of expressing any remorse or offering a formal apology, she opted to defend her colleague's mistakes. After five visits, investing a significant amount of my valuable time, energy, and fuel costs, I received my refund in a manner that was notably unprofessional. Following that, I reached out to Michael via email and requested him to escalate these events to RONA's higher management. On January 2, 2024, he confirmed that he had provided an explanation of the situation to the appropriate parties and advised me to wait 1 to 3 business days for a response. Come January 7, 2024, an individual from the Scarborough Rona + store left a voicemail on my phone, expressing the intention to discuss the order. However, I had little inclination to call back and reiterate the same narrative repeatedly. Instead, I anticipated an email conversation, which unfortunately did not materialize. Throughout this challenging experience, I genuinely appreciate the eagerness to assist and the professionalism displayed by CA-Michael. I also commend the professionalism demonstrated by MOD Rahman and Munty, and I appreciate the courteous dealings of Tenzin. I believe that Swetha, with a particular emphasis on Jacklyn, Vicshana, and the online cancellation department, should be held accountable for the apparent errors and unprofessional conduct. I advise against recommending this store to anyone.

My mom and I were very pleased with the customer service we received from the associate named Nathaniel. He was so polite and very knowledgeable. He went above and beyond to help us find what we were looking for. We are extremely satisfied Thank again Nathaniel 😊

Me and my mom went in to the store to purchase an electric dryer, first of all, the appliances stuff named Monica, she is very nice and friendly also helped us to found the product that we looking for very quickly. The price and overall experience is very good. And today we just got it delivered, installed as well. The delivery company XPO is also very nice and professional, get the job done on time! Highly recommend and for sure and will be back if we need anything else.

PATHETIC CUSTOMER SERVICE! Had to wait in the seasonal section for at least 20mins without anyone showing up. The plumbing associate paged for the Seasonal section associate 3 to4 times but no response. I was told to wait at the seasonal door until the associate arrived. What was even more annoying was the fact, that associates were chatting amongst themselves. I understand, given the cold weather it was a light day. But seriously, could no one act in the absence of the Seasonal associate ? Are they not trained in this regard. I truly wanted to speak to a manager, but was delayed in running another errand. I dropped my other items in the basket and walked off, swearing never to do business in this store again.

Purchased 5 toilets from this location and no one was around to assist. I finally found what I was looking for. I proceeded to pay and asked one of the workers to help load the toilet in my vehicle. They said they would not help and it's up to me. My daughter went everywhere look for someone to help. We ended up returning the items

VERY friendly and helpful staff, and found some great deals in the clearance section. Way more pleasant shopping experience vs. Home Depot. Staff will actually approach you and ask if you need help.

I ordered a drill from Lowe’s. The item has not been delivered, so I called them. They said I have to call to police to get the report as they “ delivered “. I don’t understand how the item has delivered when I did not received any! I asked proof before I called the police. No answer. Go to HomeDepot. I never had problem from there.

I would have given 5 stars but they have only one or two customer check out open so took very long time for price matching. On top of that customer service person was new so we have to wait for more than 30 minutes. They shall open more check out if lines are big rather forcing customers to go to self check out. Now a days customer do mostly self check out unless it's necessary for them to see Customer Service check out like price matching or other issues.

Huge 🏘️ Home improvement tools, home appliances garden accessories.. tools like Bosch.. furniture , sofa, storage, wood, electric, lights all home needs everything at one place..

My husband went there two Saturdays ago to get a retractable screen for the front door and a sliding door for the back door. We wanted to say a big thank you the great customer service he received. I know during this time it can be challenging for staff to always give 110% but the staff who helped my husband were professional, knowledgeable and very happy 😊 to help him with all his need. Thank you Lowes we will be shopping there all the time.

Don’t ever come to this store if you need assistance. Whether it’s looking for a product that you want to buy or just browsing. The people here are absolutely incompetent. I was looking to buy a tool cabinet and after 15 minutes someone finally came over to help after I had pressed the assistance button. We eventually found it on our own after searching for another 15 minutes. Just to buy something they said they had inventory for.

Horrible experience at this location. Went to buy windows but was informed I need to bring a truck to pick up the windows. When I came with a truck the young man loading it into the truck didn't bring proper rope to make sure the windows were secured. Instead he brought string, a little piece of string. The windows were not secured properly and ended up falling over in the truck. Customer service at this location sucks and the staff incompetent and are not trained. I will NOT be returning to this location.

Had a problem with an order of wood. Wrong size was delivered (8’ lengths instead of 12’). Delivery guys took the wrong wood back. Called the store the next day to find out when the correct wood would be delivered. No record of anything that happened. So it was a mess. But the person I spoke with (Vikshana) was incredibly helpful and got the whole thing sorted out. I later called the store and manager agreed to refund delivery cost. Overall totally great response to the problem.

Wanted a drainage solution for eavestrough to side of house. Salesperson seemed putout for being asked to help. Showed me pipe connections that were loose and I said that would leak. He suggested using tape to secure the drain pipe. I wanted a more permanent solution. He said that is all we have and I have other things to do and walked away. I went to the front desk and told her of what happened, all the person kept repeating "was sorry for your experience"...

We visited this Lowe's today and had a wonderful experience. All the staff were very friendly and ready to help. Heresh assisted us with the purchase of a smoker/bbq and helped to pick out all the accessories we would need. They offered carry out without us asking - which I appreciated, as my big, strong hubby would never ask on his own LOL and I'd be stuck trying to help lift the huge and heavy box! Great experience and the prices were actually less than they were at our local Lowe's in East Gwillimbury, double win!

I recently visited Lowe's to inquire about purchasing a new set of appliances for my home. I approached a staff member and asked for assistance in selecting the right appliances for my needs. The employee seemed disinterested and provided vague and conflicting information. I specifically asked if the item on sale has expiry, the customer service agent told me that this is cleaness item and it does not have expiration. However, the lady at appliance told me this will expire tonight. I also asked about 0% interest through RBC and both staff told me conflicting information. Attempting to resolve the discrepancy, I requested to speak with a supervisor or someone with more knowledge about the appliances . In the end, I left Lowe's feeling dissatisfied and disappointed with their customer service. The conflicting information provided by their staff, the lack of cooperation and helpfulness, and the overall unprofessionalism displayed during the entire interaction left a lasting negative impression. I will certainly think twice before considering Lowe's for any future purchases, as I value reliable and knowledgeable customer service when making important buying decisions. It looks like staff are not intested and have cmisalignment

Purchasing an item like a major appliance usually goes well, staff is friendly and knowledgeable. From there unfortunately everything starts to go to the crapper. The after purchase process is a complete mess even if you are picking it up yourself. Thought that might fix the issue, but you aren't going to be notified if your item arrives regardless, even if it's a special order. But delivery is an even worse experience, from getting a delivery time to making sure the item actually shows up. The store staff are aware of all the complaints related to delivery because apparently people complain a lot. I would never purchase an item that requires special order or delivery ever again.

Early June 2023 weekday. Hugh store spaces with plenty of items. But it is a bit quiet at this season. Could it be demographics , density of surrounding living and working areas or pricing not as competitive against Rona and Home Depot ? The staff and clients are nice.

This started off as a 4 star rating, but ended up with a 1!! I visited this store because the website indicated that the item I wanted was in stock. Because no one was on the floor to assist me, I went to customer service. First she said to give her the item number, then she changed her mind and called someone to help me. While waiting, I found the item number and had to ask her to check if it was in stock. She confirmed that it was. By this time the associate had arrived, so she turned to start a conversation with her co-worker. The associate and I walked to the area where the item should be; however, he could not find it. There were several boxes at the top of the shelves so he left to get a forklift. While waiting, I found the same item in a different colour on a floor display. After the forklift driver checked the stock, he confirmed that the boxes did not contain the item. The associated volunteered to call another location that indicated that they also had the item in stock. I waited...and waited and he did not return so I left! I decided to drive to the other location (8651 McCowan Road). Once again, I asked customer service for assistance. I'm not even sure why they're called customer service because all they do is call another staff (even though there were THREE of them standing around right in front of the area that should have the item). When the associate arrived, he confirmed that I was in the right area, then said, if it's not here, we probably don't have it!! Rona/Lowe's these items have been on sale for the last two weeks! Why are you advertising them and not updating your stock instead of making me waste my time? I will not attempt to shop at these stores again!

The store itself is great, I usually don't have any issues while shopping. However, I feel its important to note that not everyone is stealing. While at the self check out I had one of the staff members stand a few feet from me and stare (uncomfortably long) at me while checking out. I mentioned "Wow, they pay you to stand and stare at people" she immediately started apologizing, and mentioning how some people don't scan everything. While that is understandable, it doesn't outweigh the fact that I was the only person being watched. I know this because I had on sunglasses, she wasn't aware I could see her watching me.. Dear management: Please advise your staff that discrimination isn't ok :)

It was difficult to find someone to help me. When I did find a lady she directed me to the wrong aisle even though she was not doing anything but standing in a corner. The good news is that the correct aisle was in the vicinity so I found the item I needed to purchase. The second thing I needed help with, it took forever for the person to come. I think customer service is so important to a business.

Always plenty of staff at Lowes to help. There was an error where the store price was higher than the advertised online price for an item i was purchasing, no hassles or excuses, they just made it right...great service! (long forgotten by many other "big box" stores)

This Lowes is great! I’ve always had a positive experience. As a younger female it can be so annoying getting help in these types of places but the staff here is respectful and has really helped with all of my home projects.

Went to buy this laundry tub this evening (Item#: 871052). What a debacle. The self check out scanner showed the original price ($399). The customer service person said the scanner showed $399. They called back to the department as we insisted it was on sale for $299 (in flyer, in store display etc). Guy in the department said it's $399. No one could confirm the on sale price was correct. Service person made us feel like we were wrong and someone guilty of something. Awful

There hasn't been once that I went to Lowes and didn't enjoy the experience. I honestly felt it is my supermarket now. All staff are friendly and take my questions seriously. I don't have a lot of home improvement knowledge with something, and they are very patient with me, often pull in a couple of colleagues to help. With their advice, all items I brought are the right stuff. I forgot his name, but one of the store managers helped me to pick my first growth light as I am new to the plant journey, the item is more expensive than I initially wanted to pay but I think it is the best growth light for my situation. Now when I need to buy something for my room, I go to Lowes first.