The most frustrating customer service ever. Reception NEVER answer the phone. We only come here for my sons swimming, however I would be loathed to join purely due to the lack of reception staff actually being able to answer a phone.

What a shame, this centre is being so badly run it's ridiculous. Never enough staff, an IT system that doesn't work. Ceiling lights not working in the sports halls again, last time these took over a year to get replaced. The Council lost interest in it years ago so let it out to Fusion who operate it on such a tight budget. Changing rooms dirty, never seem to be cleaned, neither are the Courts. A real mess

Saturday and Sunday they close at 4pm! It is too early!!!!! Some people prefer evening sessions. Closing time should be at 8pm on the weekend! Oh, and toilets always stinks. Thinking of changing gym.

Tunbridge Wells Centre closed today and Fusion didn't bother to email their members. Just a piece of paper on the front door: Closed - Staff Sickness. How many wasted journeys for their members today? Very disappointing for a long-term member. Tennis courts and other facilities rarely cleaned to an acceptable standard. I wish this place was run better.

The gym isn’t great, there is no designated area for stretching or even free weights training. The gym and changing rooms are FILTHY!! Lots of people come to the gym in their normal clothes and shoes. Reception staff is rude and actively unhelpful (apart from one lady, blonde, middle aged - she is super nice). The pool is surprisingly good. Clean, the changing rooms seem to be looked after albeit a bit outdated.

When we do get to play 5-a-side football it's great but I've got to question the organisational attributes of the team. It feels like we're on an episode of The Brittas Empire. Very rarely have we turned up and the court is ready to go, there's sometimes a double booking. The week's fun is 24 hours notice to say that the gym is being moved into the hall we've booked for the next few weeks. Although thankfully due to all the radiators being on to the max throughout the leisure centre everyone gets a free sauna. You'd have thought that with energy bills being more expensive that London's finest ladies of the night someone might have thought to turn them off but heh-ho. The staff are nice and friendly but come on guys, the whole place is looking ridiculous.

Whilst boasting the most expensive gym membership in the area, the centre also throws in unreliable services free of charge! Whilst it’s true that the membership offers Gym, Swim and Sauna facilities - which may seem like good value at first glance - you can also guarantee at least one of these is not operational. I really do want to like this Leisure Centre. I have been a member here cumulatively for around a year and a half, but I have been disappointed too many times by unreliable facilities. If it’s not the sauna, the shower is broken. If not that, then there is maintenance on the gym. The most laughable part is that they have recently invested nearly 500k for new equipment. Meanwhile - the facilities continue to breakdown. It has gotten to the point where a membership here simply can’t be justified relative to the alternatives. If you’re intent on joining, you best set your expectations to seeing “out of order” signs most weeks. If you’re intent on leaving, guess what? It takes 1 month to cancel - so you’ll have to make another DD payment, which will keep you on for even longer. All these factors combined are a real sign to me that this leisure centre fails to act on feedback and is solely focused on attracting as many customers at the highest price point possible. A real shame - but you are much better off trying another centre nearby. The drive may be further, but at least you’ll get your money’s worth.

I really think their “holidays opening hours” are a bit too self indulging… there is no bank holiday between 27-31/12 and still there they are closing at 18:00. So the people that are working full time I suppose they re supposed to stay at home and order some cakes instead of training. Very disappointing considering the inflated membership prices

Soft play is filthy! It's just disgusting 🤢No one bothered when I asked to have a look and clean. Receptionist asked lifeguard to clean!! Ridiculous, very unprofessional.

After trying to swim a few times I’m incredibly frustrated that people are using the swimming lane to juts non around on foot and chat to one another at a snails pace .. making it incredibly difficult to enjoy a light swim .. and the lifeguards don’t seem to mind. It’s so rude and people just don’t care about others experience … it’s not a chat lane it’s the slow lane … Juts have a chat at the end then do your ‘swimming when your done catching up’ It’s making me think twice about my membership as I haven’t found a time that’s possible to use the slow lane without immense frustration yet Just joined here ! Wonderful polite reception staff and clean open environment :) lovely large pool great natural light everywhere 🌻 Can’t wait to start using it :)

We booked for 5 of us to go swimming they cancelled the swimming. We had already paid. They said are refund would take 28 days this was a month ago now they are saying it will be 3 months absolutely disgraceful!

I have to echo what others have said on here. For the amount you pay, it’s clear none of this is invested back into improving the facilities or service. Good luck getting through on the phone! When classes are cancelled, rather than being refunded automatically you have to request this by filling out a bit of paper with your credit card info that just sits around at reception. The onus should be on them! What’s laughable is I actually wanted to sign up for some lessons but will be going elsewhere after they ignored me time and time and time again (over both email and phone - I’d spoken to them in person but their systems were down and I was told someone would contact me - which they didn’t). It’s disgraceful the way it’s being run and the convenience factor of its location is fast being outweighed by the appalling management.

Only went to the children's soft play, but it was a really good price and really good. Relatively quiet too. Especially for a Sunday!

Nice friendly people great that the cafe is now open really enjoy a latte.

We swim here regularly and my daughter has gymnastics lessons too. The pools are good: (nice warm learner pool, large 25m pool, diving pit with about 6 boards) but there are no waves, slides or anything like that. We've been very happy with the gymnastics. It's a pre-school class, but the teaching is very good. It's accredited, so is much more than just a play session. After a recent refurbishment, the café has been moved from its lovely gallery situation overlooking the pool, into a dark downstairs area, which is a shame. The vacated gallery is now a small soft play area, which we've visited for a birthday party. It was too small for my 6&8 year olds, but the 3 year old enjoyed it.

Love taking the grandchildren to the baby pool. Warm not too cold. Very relaxing. Friendly staff. Has lots of facilities here including a small softplay area.

i go to the diving club here it has very nice boards of a good quality however the pool had lots chlorine in and it does hurt ur eyes. also the one meter platform is a bit broken also the general dove every sunday does get canccled a lot

Great children's pool for babies and toddlers, make sure to book. Family changing rooms in the main pool area

This does not feel like a well run facility, I only use the pool and occasionally squash court. The pool is cloudy and smells heavily of chlorine which is a clear sign it's reacting with something. The changing rooms need a decent clean and toilets have been frankly disgusting. Squash courts are often full of debris. Budgets may be tight but at some point it will effect revenue. I feel like they rely on a local facility monopoly to continue

Slightly tired but clean. You need to book a swimming slot which is a bit of a nuisance as you end up organising your day round it rather than fitting swimming into your day. Staff pleasant.

Amazing, I'm a member and every time I go the facilities are always clean and amazing from the pools to the gym to the badminton courts absolutely amazing.