You won't stumble across this hotel—it's literally in an alley that cars cannot go completely through! In fact, it's the old Empire Tea Warehouse that has been converted to a brand new hotel. It seems like a new hotel inside the skin of the old warehouse and it's quite charming. The hotel location is right off an alley that ends at the River Thames. You are across the street from the Shakespeare Globe Theater and walking distance to an amazing array of restaurants and the famous Borough Market. The hotel itself is new and therefore very clean and polished. We had a room that was very odd in configuration but we accidentally booked the room that is tagged for a short stay rather than the a long stay. No matter, it was comfortable and had all the amenities of a flat—including a refrigerator, stove, washer/dryer, cookware and utensils for staying in. A grocery store is only a short couple blocks away as well. Last but not least, there is a dock at the end of the alley where you can pick up the river boats for transport or tours to Westminster or Tower of London. We highly recommend this place as a comfortable, affordable stay that checks off all the boxes. Including a helpful staff on hand 24/7.

Fantastic location for sightseeing. Nice reception staff. Nice building. But claustrophobic rooms, no fresh air, windows cannot be opened and the air con switches off every couple of hours… so awoken 3-4 time a night to switch it on again !!! We stayed 3 nights and slept badly each night… a lot of light comes in around the blackout curtains… there was noise from quite early and air con not giving a steady temperature… I was also disappointed by the size of the Premium studio room. There was also no safe in the room. Badly designed bathroom… no shelves for toiletries and had an auto light… great for night time bathroom visit.. !! And no light above the sink so had to shave using mirror in the room !! Note that there is no daily servicing of the rooms. For me there are better hotels options for the same money.. where you would get your room cleaned and a breakfast… will not return and I don’t understand the crazy high ratings…

Thank you so much for another great stay here!! We’ve visited twice this year and will definitely return. The location is perfect, just down from the Thames waterfront with gorgeous views of the city and lots of restaurants and bars. It’s a short walk away from Borough Market & London Bridge and just over the river from St.Paul’s Cathedral. The rooms are lovely, the beds are very comfortable and they have everything you need including TV, washing machine, oven, dishwasher etc! Both times we’ve visited the staff have been really friendly and helpful which immediately made us feel welcome. Would absolutely recommend this hotel!

Wow! A well deserved 5 stars! ⭐️ ⭐⭐⭐⭐ This place was a delight to stay in. Friendly staff upon check in. The lobby area was simple but did the job. The room itself was beautiful. Modern fixings and lights. A kitchen area with plates, cups, and everything you could possibly need for your stay. Spacious and clean bathroom with motion censored lights.. The bedroom was gorgeous, with a large soft bed and wonderful floor to ceiling windows allowing light in. Simply luxurious is the best way to put this place! The location is less then .2 miles from borough market and is right behind the Bankside walk. Just wonderful. We will definitely be back.

Great Location, neat rooms when you start your stay. Small rooms have everything but impossible to walk around without hitting into something. Just a building amongst a lot so absolutely no views. Rooms cleaned only once a WEEK. The so called breakfast is packaged croissant, apples which are almost dried - no juice, Microwavable porridge, which I didnt try. Even fresh towels you have to go down to the reception to ask for them. Just okay but certainly not worth the price. But as I said - location is good any many good restaurants and landmarks are within walking distance.

Stayed four days here and really impressed. Great location with easy access to rail, tube and river although we walked to most places as it was so convenient. Thames clipper boats pick up from the end of the road, about two minutes walk, ideal for getting to the O2 arena. Staff were very friendly and available to help if needed. We had one of the larger rooms with an extra bathroom and a nice kitchen area. Due to where the building is there was only one window and it was in the bedroom, didn't matter to us but may bother some. Couldn't find any room instructions, again didn't matter but would have been handy. Would definitely stay again

- I understand that it is a residence/hotel but it is not always clearly indicated that no full cleaning will be included for stays less than 7 days. This should be clearly stated in 3rd party reservation sites and also at check-in (was not notified until I asked mid-way during my stay) - Some kind of manual (physical or online/QR) regarding all the facilities (washing machine, which tablet is used for which, etc.). If it was already present, I wish it would be more visible as I was unable to find it. - That said, otherwise the facility was in great shape and the staff was very pleasant, and I would love to revisit on my next stay to London as it was one of the best places I've stayed in London within similar price points.

It was unexpected experience in a positive way! Everything was up to the standards. From the quiet location to the fantastic, eye-relaxing design. Not to forget the security and the welcoming people. With no regret, it’s one of the best family-friendly hotels I’ve ever stayed in.

Stayed here for 9 nights. I’m a Brit living in USA so always stay in the Southwark/Borough area. This is a very clean and comfortable hotel. Excellent location for shops, transport, people watching, have a nightly drink or two and sightseeing. The staff were all awesome and I don’t have a single criticism. Thanks team for making our stay great.

Definitely leans more toward the aparthotel side of things. By that I mean the service and amenities are not quite "proper hotel" level, but that's fine. The location is unbeatable. A few steps from the door and you're along the Thames, by Shakespeare's Globe. Getting there from the airport is easy via train, with Blackfriars station <10min walking. Borough Market and other great food options are super close, as well. For the price, I expected things to be a bit cleaner. The wood floor was a bit sticky in places and there was some hair on the pull-out bed. The staff on the day we arrived were super friendly and accommodating. The next morning, one of the younger ladies really soured the experience. She was just rude and dismissive, like she really didn't want to be there. The rest of them made up for it though. Unless there's an especially good deal on these rooms, or you really need to the stovetop and dishes and all that, I'd probably choose one of the better hotels in the area.

The bathroom was nicely designed and clean 😍 I liked the blackout curtains Liked the bed frame. Massive bed I was hoping the premium studio apartment would have been bigger. I thought I would like to room with the kitchen bar / stools The dining table needs to be replaced with a glass one as I didn't feel comfortable eating at it. - I felt that area was dusty and not clean like the other corners of the apartment It would have been useful to have instructions on how to use the thermostat and lights During bedtime unfortunately my dust allergies were triggered as there were dust around bedside plugs and table

Poorly maintained fixtures and fittings, scratched, scuffed, pulled upholstery etc. Not a single place to sit down that didn't have revolting-looking stains on the fabric. Inadequate cleaning - dust/hairballs formed in places around the floor, previous guest's food on the floor and discarded rubbish also on the floor. The reality was not inline with the quality and standard presented in all the glossy branding/official photos and recent glowing reviews that convinced me to book - I was left questioning the legitimacy of the positive write ups. Perhaps maintenance and house keeping has just been abandoned since then. I booked a premium apartment. On entry to the room, it smelt like stale B.O. masked with air freshener. The sofa was revolting with stains and layers of dust, the bed throw was stained, the chair in the bedroom was stained, the dining room chairs were stained, and the floor had dustballs and rubbish and dropped food about. It was too much to accept, so we returned to reception to ask for a new room. The reception attendant stated that the only other available room was a "downgrade" - but assured us we would be refunded the difference if we accepted it, and they made apologies. The cleanliness of the second room was acceptable (in that it actually looked like and smelled like it had been properly cleaned everywhere at least). The standard of the room was shabby and worn like the first one we were given. The sofa was stained here too - we couldn't bring ourselves to use it as it made our skin crawl. Again, scratches and scuffs most places we looked and a general shabby feel to most things that seem to have just not been looked after by previous occupants and the hotel haven't done anything about it. The bathroom towels were thin and threadbare, beyond their lifespan. The bathroom itself was pleasant though. Regarding our "refund" for the downgraded room difference - the receptionist explained this would have to be requested by them emailing the office (where nobody was in) and it would be issued following our stay. The staff member did send this, and copied me in. I was unhappy with the "generous summary" (shall we say) in that email of what was wrong with the room, so felt obliged to reply-all, adding a more complete description along with photographic evidence of the unacceptable issues. This email was sent 5 days prior to this review and has not been acknowledged - nevermind any sign of the partial refund for the booked room type that couldn't be provided.

The location here is great! Just a 5-minute walk from Borough Market. Right on the Themse and the connections for public transport are ideal! The rooms were very well equipped and very nicely furnished. Unfortunately i forgot to take pictures… We had a great stay. The staff weas very helpful and nice.

The service is very good, with 24-hour assistance available. This is a hotel-managed apartment equipped with a washing machine and a kitchen that is basically suitable for cooking. There is a large fridge, and they also provide a rack for drying clothes. It is a very suitable choice for a family outing, but if you are accustomed to the lobby and bar environment provided by hotels, this might not be the best choice for you. The location is right by the riverbank, making it very convenient to walk to various bridges. The only downside is that the hotel's name is not displayed on the building's facade, so it took some effort to find it.

Overall, it was great. Lot's of space in the room, good amenities, great location. The room could use a little updating, the carpet had some large stains and was in bad shape. The staff was great, always someone friendly downstairs and quick responses to any requests we had (fresh towels, more toilet paper, etc.) I would definitely come back.

One of the best experiences I have ever had. My wife and I stayed while holidaying for our honeymoon and the experience was amazing. The staff was amazing. They was at our service whenever we needed them. Management was very responsive to our requests. Cleaning was done during our stay though but I the rooms were tidy when you checked in. The location is excellent. My wife and easily accessed the London Bridge underground by foot. The hotel will always be our first option whenever we visit London. Thanks to Management for your hospitality.🥰🥰🥰

We loved our stay there! Location is great. Room was amazing. Staff was friendly. The little cafe next door was a great way to start the day with a coffee! Would recommend, and will recommend to all my friends!

I have stayed at various locations when visiting London over the years but this was by far the best experience. Michaela at reception was particularly friendly and helpful. I really appreciated her going out of her way to assist me when I needed something for my room. Thank you so much for a great stay! Will definitely be back.

Amazing well presented, clean apartments. We only had a small apartment, however it had everything that we needed, toiletries, kitchen utensils, tea/coffee/sugar and even 2 small bottles of milk in the fridge . Located in a nice central part of London, tube just around the corner and some great sites within walking distance This will be a certain go to for the next trip to London..... Thanks

Lovely welcome, nice room- comfortable bed and nicely kitted out kitchenette. Not to mention a great location just minutes from the Tate Modern and Borough market. Was perfect for a working week in London. I'll be back

Planned on staying here in June for 4 nights. Unfortunately we couldn't because of a close relative passing away. Hotel was so kind to offer us credit for a stay somewhere in 2022. Have reached out to the hotel to make a reservation for any period in the first 3 weeks of December, they told us to contact the reservations e-mail address from Native Places. I have reached out 4 times in the last 2 weeks via mail and have called 3 times. Have not received any response at all. 1200+ pound gone with the wind due to false promises.

I liked the room a lot but there were a couple of issues unfortunately. Check-in on Sunday was weird and slow, with inexperienced, unfriendly staff. When I returned to the hotel after an evening out, I had a note saying contractors would need to enter my room the next day for PAT testing, and that they’d have keys. As a solo female traveller, this made me very uncomfortable. I called the number on the note to express concern and the guy on the other side didn’t know what I was talking about. So yeah, really not a great impression of your staff. I also sent an email that was left unanswered. As it happens, I’d checked out before anyone tried to get into my room. But it created unnecessary drama when I just wanted to relax and feel safe. I must note that that staff on check-out day (Monday) were much better. I’d probably recommend the hotel considering the aesthetic and the location, however those customer service niggles need to be addressed.

Our premium studio was comfy, well furnished and equipped with everything we could ask for. We loved the ability to control the lighting and the AC worked perfectly. Some of the best hotel toiletries I've used too. Will definitely be staying again!

A lovely Apart-hotel located close to the attractions of London all within walking distance. Clean rooms with the availability of various amenities. Excellent staff on hand for any requirements.

Our stay here was fabulous. It was for the last week of an extended trip and the combination washer/dryer in the unit was a lifesaver. The unique controls for the heating and cooling, lighting and stovetop proved to be a challenge. A short primer on the operation at registration might be helpful for guests. Quiet, central and just enough desk help to make our stay wonderful.

Location location location! Stayed five nights and the room was Modern and efficient with everything you need to prepare breakfasts and late night snacks, and do a quick wash. Staff was friendly and accommodating. I would gladly book again.

Great staff, great location. The room had all I needed and the bed was comfortable. I found the room a bit small, dark and stuffy but maybe that’s just me: I come from a country with fresh air. I’ll still stay with Native Bankside next visit though.

Great 1 week stay in a premium 1-bedroom at Native Bankside. Staff are wonderful and helpful. Location is close to Borough Market and river which is a nice walk but does require about 30 minutes of travelling to most attractions that are across the river. Uber boat does make travelling a bit easier and it was neat experience but very costly. Room is very nice and has most amenities we needed. Suggestions for minor improvements: - shower needs full enclosed glass door as it currently only has small glass panel so quite a bit of water does splash out onto the washroom floor; - bathrooms have no counter or storage space for personal toiletries; - would be nice if tissue boxes and cooking basics like oil and salt are provided in the room, especially for longer stays; - sofa bed would be better if the mattress is a fold out futon type without springs as it was too soft even when the mattress is placed on the floor; - the washer/dryer is quite loud when in use and some clothes got shrunk after being dried. Overall we are still happy to have picked Native Bankside for our stay and would recommend to families who are looking for bigger space and longer stay.

I booked this accommodation way back in 2019 but due to personal circumstances I was unable to attend . They took on board my personal circumstances and held my 'credit' through 2020 & 2021 ( pandemic). I reconnected with the company and they were able to add an additional day to my 2 day 'credit'. Obviously rates had changed and had risen. I visited London recently with my daughter using Native Bankside - initially they thought I still owed them for one night, but after sending all my email correspondence from the original booking to date . This sorted the misunderstanding. The accommodation was compact and had all self catering facilities. All instruction manuals for oven/hob / fridge freezer/washing machine and dishwasher are in the room. The only negatives were an inability to open the windows, the mop up after a shower ( toilet very close to shower opening ) and the need for a few more hangers. Very comfortable stay, in a great central location. Friendly staff. I'd stay again.