5/5 Liz O. 4 years ago on Google
Amazing,
high
quality
hotel,
excellent
and
beyond
customer
service
and
care,
fantastic
facilities
and
spa
-
not
a
single
complaint!
Whether
a
romantic
getaway,
an
extended
relaxed
stay,
or
a
quick
stop
by,
this
is
the
only
hotel
I
will
ever
come
to
in
Heidelberg.
Aside
from
it’s
stunning
interior
and
surroundings,
the
rooms
are
highly
equipped,
clean,
spacious,
and
up
to
the
standard
of
5*
luxury.
Beds
equipped
remote
controls,
toilet
and
shower
area
(with
two
sinks)
separate,
featuring
posh
furniture
and
great
windows.
Room
service
always
fast
and
excellent,
providing
me
with
a
tea
kettle
and
bags
upon
request.
Restaurant
has
incredibly
food,
with
knowledgeable
waiters
and
excellent
cooks.
Breakfast
buffet
has
literally
everything,
and
if
it
doesn’t,
99%
of
the
time
if
you
ask
the
staff
will
fulfill
your
dietary
request.
The
spa
facility
is
great.
Rooftop
pool,
saunas,
and
a
terrace
with
outdoor
shower.
Amenities
are
all
modern
and
clean,
and
the
spa
procedures
are
magnificent
and
definitely
worth
it.
I
had
a
facial
and
my
specialist
was
not
only
competent,
but
left
me
with
a
plethora
of
information
I
still
use
today
to
care
for
my
skin.
I
cannot
speak
more
highly
of
the
staff
and
quality
of
customer
service.
Owners
of
the
hotel
are
around
and
casually
greet
guests
and
engage
in
conversation,
and
every
staff
member
was
always
making
sure
we
not
only
had
everything
we
needed,
but
even
arrange
for
things
they
didn’t
have
upon
special
request.
They
really
go
the
extra
mile
here,
this
hotel
is
the
epitome
of
a
luxury,
moneys-worth
experience,
one
of
the
best
stays
we’ve
ever
had!
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