3/5 Jason L. 2 years ago on Google
The
hotel
staff
was
very
nice
and
kindly
upgraded
our
room
to
junior
suite.
However
on
one
of
the
mornings,
there
is
one
guy
with
our
room
key
card
who
entered
our
room
(while
we
are
still
in
the
room)
without
knocking.
The
guys
apologized
and
left
the
room
and
apparently
entered
the
next
room,
where
we
later
heard
heavy
noise
with
the
wall
shaking.
Without
knowing
what
is
happening,
we
called
the
front
desk
and
later
received
a
call
from
general
manager
Alex
who
explained
to
us
the
guy
was
the
engineer
of
the
hotel
who
was
supposedly
to
enter
the
room
next
to
ours
to
do
some
construction
work.
Four
things
really
disappointed
us
and
it
will
be
a
firm
NO
that
we
will
never
stay
in
this
hotel:
1)
Having
a
non-cleaning
staff
holding
a
room
key
to
an
occupied
room
and
entering
the
room
is
a
serious
security
breach.
Especially
given
this
is
a
five
star
hotel,
this
is
not
acceptable.
2)
The
way
that
the
general
manager
treated
this
matter
is
abrupt
and
unapologetic
-
we
did
not
hear
how
he
intends
to
help
avoid
this
matter
in
the
future
and
he
did
not
even
bother
to
show
up
although
he
kept
saying
security
is
hotel's
top
priority.
3)
The
hotel
did
not
inform
guest
when
they
plans
to
do
major
construction
next
to
an
occupied
room.
This
has
caused
confusion
and
disturbance
to
our
stay.
4)
We
waited
more
than
30
minutes
for
the
hotel
to
do
the
investigation
and
we
were
quite
anxious
given
we
had
no
idea
whether
the
guy
is
even
a
hotel
staff
or
not.
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