Overly frustrating, receptionists often seem short of patience and on-hold times are ridiculous. Yesterday it was 30 minutes before I hung up in frustration, second call was 20 minutes before I gave up, and finally I got through on call 3, but the receptionist either disconnected or hung up on me. Our Doctor is amazing but getting through reception is a challenge.

Since My doctor moved to this location, it has been extremely difficult to make an appointment. I stay on the line many times over 15 minutes and other times the call disconnects before speaking to anyone. When I do speak to the receptionist, I find the reception area to be not caring and unprofessional. If this was a normal business, it would have been bankrupt by now with very few customers left if any. Today, it only took 13+ minutes , albeit the receptionist was more pleasant but I could not get an appointment until end of February and my doctor was retiring. No other doctor will take his patients in this large clinic, of which I was his patient one for over 25 years. Our medical system is truly broken.

I was literally searching for the low rating than 1 star. Getting connected to the reception through phone is kind of spending half day by losing all your office work/personal time. If you are lucky enough and connected, reception people will take your patience with their rudeness/careless. My family doctor referred my wife's file to this clinic and we were waiting for the call from 30 days, we did not even get the single call from them neither my voicemail box. When i reached reception they are telling they called me "Many" times, no response and they rejected the referral. By the way i never heard from anybody that my phone was not reachable. I am with in the city limits and has very good network coverage. All apart, they are telling me to not to call them for this, if they got the referral they will contact us(which seems never happen). So dears, i would recommend don't waste your valuable time in waiting, move on with other options.

The office receptionist was very rude, dismissive and a terrible listener to caller. I am very disappointed because the old staff were amazingly friendly. The new young receptionist needs to attend a course on how to professionally handle calls. If my family doctor was not as great as he is , i would have switched my doctor. Sad:(

I have been seeing Dr. Mandy Karim here for a couple of years. She is extremely attentive and very knowledgeable! To be honest, I do understand the low reviews years ago since I also had the problem with receptionist never picks up the phone. But since Maria got here, everything changed! Maria is extremely nice and patient, and she always picks up the phone and tries her best to solve problems for me! I am so glad that she literally changed the atmosphere for the whole reception and my experience here at HighRoads. Would Highly Recommend!

Literally the worst experience in my life dealing with a medical doctor and office. Do not go here. They genuinely do not care to help people. Honestly makes me so unhappy and uncared for. ): no one should ever feel turned away, especially dealing with chronic health issues. Usually we go to doctors because we have no choice. Not because we want to. Make the experience a little better please.

I have been a phone patient of the clinic for about 3 years now, My Doctor is great, listens and he does not rush my time at all, Im very happy with him, my complaint is about the reception. I find them extremely rude and absolutely not polite AT ALL.I hate to call every time and be treated the way they talk and hang up the phone aftee the appointment is booked, absolutely no thank you, no goodbye, extremely rude and I would have definitely changed my clinic long time ago if it wasnt for my doctor.

We had an appointment booked by the hospital upon mom’s hospital discharge after 2 months in hospital. For today’s 4:20 telephone appointment we waited 45 minutes. While waiting, we just missed the Dr call. Dr Karim didn’t call back once. We tried to phone back 7x and the office call was immediately dropped. No way to even leave a voice mail. Extremely frustrating and mom still doesn’t have her prescription renewals.

I called three times to make an appointment. The first time the receptionist was nice, told me they didn't have the specialist I was looking for but could get a referral from one of the Doctors. I was asked to call back the next day to make an appointment, I did and because of insurance I would have to pay for the visit, which is okay. I decided I would pay for it. I called once again and was told that the Doctors are not accepting any new patients, and that this is not a walk in clinic. Which is weird to me because the first 2 times I called they made it seem like I was getting the appointment.

My family is registered there and I've seen two doctors, who were great. However, the receptionist was super rude when I tried to book an appointment. I was unable to book despite the fact that I was a returning patient because she claimed that they were not accepting new patients.

What is going on at Highroads? I'm not at all certain what is going on at Highroads medical clinic on Dunbar in Van. However I've been in serious need too contact my physician regarding meds, pending referrals, and medical procedures. I can not access my Doctor for days. I can not even leave a message let alone speak with anyone at the clinic for the past several days. This is yet another unacceptable instance of lack of professionalism on the part of Highroads..This is not the only instance. It's actually been more than several times over the course of a couple yrs. Shame on Highroads. I'm sure they are receiving funds from our taxes while nowhere near providing the services they have been paid to provide. I have filed a formal complaint to Vancouver Coastal Health. And I encourage whoever else who has experienced the same to do so as well. It's long overdue for Highroads to be held accountable. UPDATE; the appropriate body to file a complaint is The BC College of Physicians and Surgeons. UPDATE; Just days after posting this review I received a call from the manager at Highroards Medical, apologizing for the difficulties I have been experiencing due to a "shortage of staff". I soon thereafter received a call from my Family Practitioner suggesting I locate another Family Doctor. Coincidental? I don't think so.

Dr. Gudapati was my Family Doctor for so long and unfortunately she retired. She informed that she was transfering her patients to another Dr. and today after calling the clinic I was informed that I don't have a family doctor, that I have to find a new one and if i need my medical record, I would have to request and pay for that. I did 2 months ago medical exams, requested a pap exam and nobody bothered to call to informed me that I didn't have a doctor anymore. Extremally disappointed with the service!!! And today on the phone when I questioned about, what I got: "What do you want", "you need to find out a new family doctor" I miss Dr. Gudapati, her empaty and the ability to care for her patients.

I have been going to the clinic for several months for my prenatal check ups. I have always had very pleasant experiences, my doctor is very knowledgeable and patient. The receptionists are responsive, I usually communicate with one young Asian lady. She gets prepared for my routine work even before I come in. I have been going in every week lately and haven’t had any issues with the service quality. Highly recommend the place and there is free underground parking.

It is said on their website that : 1. HighRoads Dunbar is a walk-in clinic 2. HighRoads Dunbar is a clinic taking new patient One of the woman who is working there is really rude and unprofessional in the way she throw at patients' faces that 'it’s not a walk-in clinic and that you cannot book any appointment". She makes ppl sick of being received this way in a place were you are supposed to receive Care despite the fact that their website says the exact opposite information. Too bad. I just sent an email to their head office.

Doctors are terrific! But receptionists are extremely rude, leave you on hold for hours then hang up and generally very disorganized and unpleasant. God forbid you call at 11am are on hold for one hour then they stop answering calls at noon so you have to try again after 1pm then wait another hour to get through. wasted hours trying to book a simple appointment. Also, the online booking system doesn’t work so you are forced to call to get anything done.

I recently brought my son in law to visit the clinic as a walk in, he was seen by a lovely female dr, she took her time to assess him thoroughly. She was very professional and polite. They receptionists that were working where also polite and were very informative regarding wait times. They seemed very busy with multiple doctors that were coming to the front. I would bring my son to this clinic again or attend myself if i needed too. A pleasant new space, that had a nice a nice atmosphere.

*Not a walk-in clinic* I came here looking for a walk-in appointment, not realizing they are no longer a walk-in. The staff were very friendly and took the time to explain to me the other options ( best walk in clinics nearby, or other doctors accepting new patients). She even gave me directions. I've never met such friendly staff!

I phoned when they open at 8:30AM, but the recording they are closed. It turns out they do not take calls until 9:00AM. This information would be helpful so patients don't have to keep calling.

THE RECEPTIONIST IS HORRIBLE AND SO RUDE! Totally looks like you have some issues and everyone is complaining about this. Please FIRE her and get a new receptionist. Otherwise you will loose patience.

Excellent services. Very helpful and attentive. I am so lucky to have chosen Highroads Medical Clinic. Will recommend to anyone in need.

Dr. Hayaty was adequate but overall he seemed quick to make assumptions, impatient with questions, and lacking in communication skills. My husband was also under his care and his experiences were similar. Below is a more detailed account highlighting some of the unfavourable experiences of being his patient. On my 3rd visit to Dr. Hayaty, he walked in and asked, “What’s wrong now?” Make of that what you will. Later, my iron had been very low. I took the prescribed oral iron medication and did another blood test a year later to check if my iron levels went up. I didn’t hear back from Dr. Hayaty about the results for 2 months. Because I still felt tired everyday, I called to double check. I found out the results still showed low iron and he had not contacted me. This experience meant that I no longer trusted that “no news is good news”. The next year I thought I would give Dr. Hayaty one last try. I called to book an appointment and explained to the receptionist that I hadn’t seen him in a long time because of the pandemic and I was apprehensive that 15 minutes wouldn’t be enough time to discuss my concerns. (In all the years of being Dr. Hayaty’s patient, this was the only time I had asked for more time.) The receptionist offered no alternative solutions and only told me that she would leave a note for Dr. Hayaty. So, at the beginning of the appointment I asked if he had received the note and he knew nothing about what I was talking about. I then explained that I hadn’t seen him in a while because of the pandemic and that I had a few things to discuss. I brought in a point form list for me to remember what I wanted to discuss. Dr. Hayaty assumed that because I had a list it meant that I expected to discuss everything on it in that one appointment. I am not mind reading, I read his notes on this interaction when I received a copy of my medical records. After repeated miscommunications, Dr. Hayaty stood up to leave the room and I told him there was something else I still needed to discuss with him. I asked him if I should make another appointment and his response was, “I am sure you are a very busy lady” !!!! His notes however gaslight me and claim that he told me he would be happy to discuss any other medical concerns if I make another appointment. That would have been the proper way to respond but that’s not what happened. It gets worse… In that last appointment Dr. Hayaty ordered me a heart test. I ended up having two different ECGs. Months later I called the office to double check the results because I had not heard anything. The receptionist discovered that my medical files had been archived. Being archived created a complication for me to receive my test results since I was no longer considered to be Dr. Hayaty’s patient. I received no notice from the clinic that the doctor patient relationship had been terminated. And I’ll never know if they archived me before or after receiving my test results. The way this whole thing played out is unprofessional at best and negligent at worst. The only good thing throughout this last debacle was the care, patience, and kindness of the receptionist Prianka. The one star in this rating is for her.

Dr. Gudapati is really kind and caring doctor. And all the staff is really nice and helpful.