Always had a great pleasure getting service here, got a phone two years ago and the service was great. I came back to get another one leased after moving to Vancouver now for work and Jerome and Nisal were so quick and direct with getting a plan specific to what I needed, they did not force an upsell or anything and they were friendly and quick with service. Thank you guys!

On June 15th I went into the Bell Kiosk, after what was a long, drawn-out process to port over my number from, Bell. After numerous agents and transfers between departments and countless hours spent on this transition, I went into the Bell Kiosk and Linda Ly was able to resolve all the issues within 10 minutes. She was so personable and knowledgeable and the customer service was exceptional. Thank you Linda for your support!

Dear Bell management and equality, This branch treats me very rudely and uncomfortable in serving me with my questions and treats me with arrogance, and I felt racist in dealing and when he answered my questions, he answered with bullying and this is unacceptable. You must train your team in customer acquisition and respect it because it represents your company (What is Roger’s Complaining about)👍✌️ I am an executive director in a major company. I have not encountered such a transaction, and from tomorrow I will end my dealings with you and end the company’s dealings with you, and I swear to that. Thanks Lipton

Hey Bell ^•ﻌ•^ฅ, just wanted to give Linda, and Allysa a shout out from your Pacific Center Vancouver location. Anytime I've visited the kiosk, I've always been greeted and helped promptly by them, great patients with me, and explained everything in detail for me regarding my new phone plan, and any questions I've had other times afterwords. Thanks again, would recommend a friend (✿^‿^)

Huge thanks to the store manager Thushan for making my transfer hassle-free, and the deal he secured is beyond satisfying. I highly recommend this store for their outstanding service!

I lost my phone and went to get a new sim card. with my out-of-province number and ID there were some issues scanning my ID, but Peter was EXTREMELY helpful. 11/10 service, he helped make sure i got my new sim card set up and went above and beyond with the process even when the person on the phone from bell was making things difficult. Thanks Peter :) definitely recommend this kiosk and that man deserves a raise

Jerome was extremely helpful, he was patient and helped me with everything I needed from Bell. He also spent extra time putting on a new screen protector for me and really went the extra mile. Thanks so much for everything Jerome!

Jerome helped me setting up my prepaid plan, he was super nice and willing to help with any question I had, totally recommend getting help from him.

Nisal is absolutely fantastic. He went above and beyond to help figure out a hardware issue with my iPhone. He assisted with a new SIM card and sorted out the update with my iOS. Great service!

I had a great experience buying a new phone here. Nisal clearly explained the best options available and signed me up for a pretty good deal. He was really patient and answered all my questions in a very accessible language.

On April 24th 2021, I had come to the Bell kiosk at Pacific Centre Mall in Vancouver. I had a cracked cell phone and Apple Watch. Both the representatives helped me set up a better plan and helped me get new devices. The knowledgeable staff (Paraz and his associate) not only assisted me with the replacement of my phone and Apple Watch but also educated me on the better plan services that fit my budget and for what I had in mind for a phone plan. I have been a long time client of Bell and I am satisfied with the service, the product and the overall experience I have every time I go to one of their locations or kiosk. I have been with other phone service providers but nothing compares to the exceptional service that Bell provides. Highly recommend!

Amy has been a great help with finding the best deals and offer suited for my needs. She helped me with my phone upgrade and took the time to explain everything in detail.

Peter was amazing and helped me through the reactivation of my plan and esim. Very patient and kimd!

Fresh in from the UK, Darren sorted me out really quickly with a new SIM, over all very good customer experience

Nisal and Thrush were super helpful in getting me set up with a new plan. They turned what I thought would be a long process porting my number and getting a new phone into a really simple process and helped transfer everything to my new phone. Great friendly service.

Thush was a star helping us to get new Apple Watches with our kids (side note - the staff at the Apple Store seemed to think they would need phones to have watches. They def do not!) Thush was patient with us and the kids as we paired and set up the watches and asked a lot of questions. Darby also helped with the set up of the accounts and paperwork and was also great! Thanks team for the support today!

Thush & Darby were extremely helpful and efficient with helping me setup my new iPhone - I was done in less than 30 mins when it usually would take 2 hours… thanks for the great customer service! :)

Nisal was an amazing person. He figured my exchange and gave me the best plan for my new phone. Must visit.

Really accommodating, explained all the deals and packages thoroughly and answered my many questions. Thush was really great and helped me massively with helping me keep my old phone number and explaining everything to me. James helped me through all the formalities, both very helpful and super positive people. Thank you both!

James was very helpful and patient. We had to call customer support a few times and they were being a bit difficult but James was patient and made sure we got everything figured out for me. There was a long line but he didn’t rush my service to get to the next person.

Thush and Nisal were really supportive with solving my problem. They provided me with the best solution and helped me to set up my new connection. Great service, highly recommended.

Pouria was amazing. He helped me get a phone for my mom who I love so much.Thanks for finding me the best plan and a phone based on my needs!

These three guys were awesome when I got my me phone. I would recommend Nisai, Jerome and Darby any day. Thank you!

Working with Nisal was exceptionally easy and efficient. Very pleased with the experience. Ask for Nisal and you'll be in great hands.

Thush and his staff were a pleasure to work with! I was upgrading my phone and not only did they help me figure out the best option for my budget, they also helped bring my monthly cost down with a plan better suited to my needs. All-around great experience, thanks so much! 😊

Amazing experience! I recently moved to Vancouver and needed a new phone number. Nicole Peng explained everything to me in a very clear and fun way. She went the extra mile by helping me find a phone number that I loved (through trial and error). Awesome service from her, and also from Paras Dhir who pointed out some interesting things.

Since Nick and Linda left, I have not seen a good support from this store. Even when I online chat with bell itself, they left the conversation once they could not fix the contract.

Nicole is an outstanding, friendly and kind employee. She explains everything very clearly and is very attentive. Linda, the manageress, is also very professional and wonderful with customer care. I highly recommend this Bell store!

Verry good deals and service! We got a new ipone here with a very good data plan and Nicole helped us a lot! The staff here is verry professional and helpful, especially Nicole! Thank you so much for the great service! We are very satisfied:)

Was running very low on charge and asked them for help to charge my iPhone just a little bit so I can make call. Unfortunately refused!

Went in here for a new phone plan and it ran smoothly! Very Straightforward and the person that helped me, Darren was very clear on the plan and very organized. He was also very nice and kept a smile as soon as i came by. A very great worker and overall a great phone carrier!! I definitely recommend Bell

Amy is an outstanding employee. She was quick, friendly and very informative about the products bell has to offer and assisted me in my transfer to bell. She is very professional and i highly recommend her!

Amy was very helpful when I visited the store. She was patient, explained the products throughly and answered all my questions. Exceptional product knowledge and customer service skills. Highly recommend and would visit the store again!!

I was a long-time Rogers customer who decided to switch to Bell Mobility after the most recent outage at Rogers. It's hard to believe that in 2022 a major cell phone carrier doesn't have redundancy built into their network. I was able to switch over and keep the same number that I have had the past ten years. There was some confusion on this matter though because when I called I was told it was not possible. When I visited the kiosk the customer representative checked with a colleague and it was possible. There were some hiccups along the way. My phone is a Motorola Moto G XT1040 which came out in 2013. When the customer representative put in the SIM card I had to enter a code to unlock the phone. With more recent phones this is not necessary.

Amy was amazing, make sure you ask for her when you come cause she’s super helpful and patient. Got me a great deal.

Darren was incredibly rude. To quote him “I don’t give a shit”. I was laughed at for upgrading my phone at the park Royal location. Probably didn’t want to help us out because it was 6:05 and they close at 7.

Went to buy a new phone and was helped by Amy! She was super nice and knowledgeable about the products (:

Thank you, so much, James for being such an incredible help to us setting us back up after losing our phone on holiday. You were an incredible wealth of knowledge , professional, efficient, and supremely caring and considerate. We’re so grateful. —- Dan and Angel

The store is awesome , I bought 14 pro max from them and they are very helping specially james and thush.

Wanted to get a new plan because my other service provider was charging me too much for what I was receiving. One of the workers I believe his name was Darren gave me amazing service and was very clear on what I was getting. 5 stars for bell and Darren! Cheers

Awesome service from a rep named Darren! If you are looking to buy a new phone with an amazing phone plan, checkout Bell - Pacific Centre and see what they have to offer!

I am so glad I came to this Bell location for help! Everyone, especially Thush, went above and beyond to help me get a new phone. Highly recommend coming here!

Very professional, educational and patient with helping me set up my new phone and providing me with detailed understanding of each plan options available that work best for my lifestyle - thank you!

Amy and James were amazing ! I had issues with my deposit and to buy a new phone. They helped me with it and were super patient in the whole process. Thanks a lot guys for your help ! Really appreciated !!

Received the most incredible customer service from Jerome at the Pacific Centre location here. He took the time and initiative to ensure that I was set up with all the best offerings and advantages available. If you have any doubts or questions on phone plan/contract details, go directly to Jerome, he’ll answer all your questions and go above and beyond to set you up!

Superb service and Thush (store manager) made sure to beat the offers from the rest of the centre. Even though we thought it might not work and other stores said that it wouldn’t, he managed to make a great student offer work even though I’m international! Great job and such nice people - especially after having wandered the entire Pacific centre

Perfect and the easiest experience. Jerome and Jelphina managed my requests and answered all my questions the best and most genuine way possible. Thank you both.