I purchased a men’s belt on July 3,2022 at this store. When I approached the cash counter no greeting what’s so ever. A tall young black male behind the counter cashed me out. Not a word during the whole time. I told him the belt on sale on H&M website and show him the price. He cashed me out by saying no return on sale item. I asked him if possible to punch more holes on the belt he unwillingly replied “no”. No “hi”, no “thank you” nothing the whole time while I was there. May be I’m an old fashion simple thank you would long way. To me, it appears he doesn’t want to be there serving customers. He need to understand there are many young people loved to have a job like he has.

Went into the vaughanmills location on July 28th around 630pm to shop and was treated with such rude and unapproachable manner by seems to be MOD on duty ..she was petite Asian and when i approached her to ask return policy for sale items and where the cash counter was..she rolled her eyes and pointed at cash as i was inconveniencing her. Imagine the rest of the team must be treating other customers if the manager on duty was acting in such manner. I will not be returning tp thi location. Totally unprofessional manner. I will go to that location again.

This location sadly is not shopper friendly. Clothing is everywhere but not in designated area, the racks are over stocked and so its impossible to move garments and find your sizing without dropping 4 pieces of clothes or getting hangers tangled. Also long line ups on an average day. I recommend you go to Sherway H&M it is more organized, clean and makes for a better shop.

H&M at Vaughan Mills is a decent store to visit when looking for mens or womens apparel. The quality of clothing is not the best but fair for the price points. The store follows Covid-19 protocols and ensures everyone has a mask. The store is somewhat clean and organized. I'd recommend visiting other apparel stores but H&M is good enough as well.

Excellent staff and selection, with the sole exception of one women who openly mocked me and my wife with her colleagues while we were trying on clothes, before loudly proclaiming "Yeah, they're on drugs." Completely unacceptable and unprofessional.

It is one of the worst locations to shop at. They do wrong advertisement, so if you do shop, make sure you price match. I ended up paying 20$ dollars extra for no reason, there was clear price on sale item they still charged me msrp and when i went back they was super rude and moreover they was closing store so rather then making ne leave into the mall they made me go outside and asked to re-enter in mall and because its closing hour I am standing there in 2 degree with my 6 months in my arms. Worst location ever.

Browsed around the store last Thursday morning. It seemed like everyone was working at a snails pace except for two staff members (the girl in the fitting room + a young man at the men’s pay/checkout area). Everyone else clearly needed some coffee. Store seemed tidy, wide selection of items to choose from but not the best customer service. I suggest shopping at another H&M location, or online

Big store, plenty of clothes but dang… disorganized. There is no customer support on busy days. Just ok.

Smaller location that has a little bit for everyone, but it is always disorganized and messy. I find this location overwhelming and don't often go in unless I am looking for something specific.

Really nice clothing store! There is a wide selection of clothing for kids! Staff is really helfful. Really nice clothing store! Overall a great clothing store! I highly recommend this place!

I never shop there before my last visit surprisingly i loved it.... Found great items for kids is what brought me in.. prices were insanely amazing and found a pair of amazing denim joggers that i thought i would never even thought about at half price and became my instant favorite.. if you're a rack attacker like me with 2 kids, this is an amazing spot.

The old chinese manager didn’t accept my returns, but the Mississauga location accepted it. She had no manner to how to speak with a customer and she was sooo RUDE. Not coming EVER back in this location!

I felt like this store, of all h&m's, had me a little bit lost. The same pants (or they looked the same) were in different spots so every time I saw black jeans I was disappointed because they were the same I saw before! Or maybe you just have a bunch of black jeans that look the same all over the store!

Didn't find very many options this time especially for men...but by and large great for casual wear

Hate this place no one helps you the store is so messy. Can never find what I want. The one in Hillcrest is much better

No mirrors placed anywhere in the store. - a very elaborate strategy by management to make people go to the fitting rooms if they need a mirror.

The store does not update their inventory ever. Drove 30 minutes just to find out that every size was sold and not a single piece of item was available when it showed online that all sizes were available for that item. Zero care from the workers or management.

Big location with plenty of selection and variety along with good deals, especially for kids clothing. Lineups can be long with limited amount of cashiers but cash registers in both men's and women section.

It’s always so nice hearing staff that work at the store talking about how dumb customers are because of simple questions being asked, definitely not okay. It was a woman with blunt black hair that worked may 31st 2022 wearing a green top at 7:16 pm near the front of the store

I found good promotions. The only thing is that, it would be worth it if people did not leave clothes lying around and disorganize them.

I love H & M, never a time a left the place empty handed. So many fabulous items you can get at a fair price. The place is always on the go with current trends which what i love about them

Very decent prices for quality clothing. They have large variety for Men and Women, not so much for babies.

Messy store. Unhelpful workers. Asked one a question he completely ignored me and I asked again and he ignored me for a call on his radio intercom. Ended up not buying anything because 3 different employees walked into me and pushed passed me. Rather then waiting the 5 secs for me to get where I’m going.

Hi..just read a review where H&M didnt exchange your purchase. This is not correct. Due to covid their policy allows 30 days exchange as you cannot try on clothes at the store or you choose not too. Try another location im sure you will succeed. I did exact same thing with no issues..Heartland location.

Went to Vaughan Mills last night Waited 25 minutes to get into the mall Picked out what I wanted from H&M. Product I had to exchange still had tags on them and was told Sorry we can't exchange it. I was baffled as I have no issues anywhere else I was returning the same top just for a smaller size. Really Frustrating . Poor quality for customer service as not even the manager would try to come up with a solution.

Regular store. Unfortunately they don't let you go in with your kid to try on clothes... I won't come again.

amazing costumer service everyone was so polite!! people in change rooms greeted me well! definitely coming back everyone was so hospitable