1/5 Kim K. 5 months ago on Google • 1 review
Subject:
Concerning
Experience
at
Winners,
Woodbridge
ON-200
Windflowers
Gate.
Saturday
November
11/2023
1:50pm
I
am
writing
to
share
a
recent
experience
at
the
winners
store
located
at
200
Windflowers
Gate
Woodbridge,
ON.
My
daughters
and
I
were
shopping
there,
and
although
I
didn’t
find
what
I
was
looking
for
me,
we
ended
up
purchasing
some
toys
for
the
kids.
As
we
were
leaving
the
store,
two
assistants,
one
of
whom
was
named
Loretta
.P,
approached
us.
They
informed
us
that
customers
are
not
allowed
to
take
shopping
carts
outside
the
store.
I
explained
that
I
recently
undergone
shoulder
surgery
and
assured
them
that
I
only
intended
to
move
the
cart
to
the
space
between
the
two
exit
doors
for
ease
of
handling
the
items
and
my
child.
Despite
this
explanation,
one
of
the
assistants
insisted
that
I
could
not
move
the
cart
any
further.
I
reiterated
my
intention
and
asked
for
understanding
due
to
my
medical
condition.
However
the
situation
escalated
when
Loretta.
P
attempted
to
pull
the
cart
from
my
grip,
with
my
2-
year-old
still
inside
it.
This
action
was
alarming
and
could
have
resulted
in
harm
and
to
my
child.
I
am
deeply
concerned
about
this
interaction
for
several
reasons.
Safety
of
children:
This
physical
intervention
with
the
shopping
cart,
especially
with
a
young
child
inside,
pose
a
significant
safety
risk.
Customer
Service:
The
approach
taken
by
the
staff
lacked
understanding
and
accommodation
for
a
customer’s
physical
limitations.
Professional
Conduct:
The
interaction
felt
confrontational
rather
than
helpful.
I
believe
it
this
incident
warranted
attention
for
the
safety
and
well
being
of
customers,
especially
those
with
young
children
or
physical
limitations
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