Pros The hotel is very relaxing, the host is great and you can breath a peaceful enviroment. It is clean place, the green spaces are really good to see and it is a great place to take a rest. Breakfast is fine and the facilities are amazing to disconnect yourself of the world. Cons However, the location is not the best because it is far away from the city, and in order for you to get something to eat or something in general you have to pick a taxi that is going to cost at least 7000 COP. There is no cable TV, and the bathroom from the room that we took does not have a door to close the bath. The entrance is ok but you have to tell the host to open it in case you need to go out. There is no good mobile signal but they got wifi so is fine.

(Translated by Google) The place is extremely quiet, it is relatively isolated from the noise of the chaos of the city. Very organized and neat, the facilities are far superior to what the photos show. They have a very varied but somewhat expensive menu. Perhaps they can improve a little in the attention, especially from the waiters, they are very scattered. Otherwise, everything 👍 (Original) Es lugar es supremamentr tranquilo, esta relativamente aislado del ruido del caos de la ciudad. Muy organizado y aseado, las instalaciones son muy superiores a lo que dejan ver las fotos. Tienen una carta muy variada aunque algo costosa. Quizás puedan mejorar un poco en la atención, sobretodo de los meseros, se notan muy dispersos. De resto, todo 👍

"A Stay of Mixed Emotions in an Untapped Paradise" My recent stay at this hotel, in early July, presented a blend of exhilarating highs and disappointing lows. This destination, nestled in a visually stunning locale, was both a delight and a dilemma, offering an ambience that was both private and exclusive. Herein lies its greatest asset and its most glaring flaw - the property's unparalleled natural beauty juxtaposed with a lack of attention to detail in service and maintenance. On the positive side, the hotel is situated amidst breathtaking scenery that captivates at first glance. From the expansive and inviting pool and jacuzzi area that is complemented by an enjoyable musical backdrop, to the lush greenery that surrounds the property, this place screams relaxation. The Junior Suite we occupied boasted a rustic, cabin-like interior and was equipped with a generously-sized California King bed and an additional single bed - all remarkably comfortable. A notable plus was the sense of privacy and exclusivity, undoubtedly amplified by the relatively low occupancy during our stay. The presence of local fauna like lizards and the serenading sounds of crickets and capuchin monkeys added a delightful layer of authenticity to our stay. However, prospective guests should be prepared for some street noise, a by-product of the busy road that runs adjacent to the property. The hotel staff, albeit few in number, were generally helpful, assisting with luggage and promptly arranging a taxi for our airport transfer. However, communication with them could sometimes be challenging due to the necessity of buzzing for assistance. Regrettably, our stay was marred by several avoidable issues that detracted from the overall experience. The most glaring issue was the cleanliness of our suite. Upon arrival, we discovered that the bathroom had not been cleaned thoroughly, with the mirror and shower left wet. The missing sliding shower door resulted in a perpetually soaked bathroom floor and, to compound our disappointment, the water heater was non-functional. The in-room dining experience left much to be desired as well. My order for a dish with beans was misunderstood and led to an unsatisfactory meal. Furthermore, although the menu offered an array of chicken options, there was no chicken available, thereby significantly limiting our dining choices. That being said, the dishes we did try were well-prepared and delicious. There were other minor inconveniences as well. A noticeable urine odor was present when the room was closed, which could only be mitigated by opening the doors and turning off the air conditioning. The pool and jacuzzi services closed rather early at 8 pm, which felt like a premature end to our enjoyment. Moreover, the breakfast service could do with improvements. The "traveler's breakfast" for early departures, a promise of juice, a ham and cheese sandwich, and cut fruit, lacked the promised fruit. The absence of a convenient packaging solution for the breakfast was another letdown. In conclusion, the natural beauty and exclusivity of this property are its strongest selling points. However, there's a significant room for improvement in terms of service and maintenance. At its current pricing, compared to surrounding competitors, the hotel needs to ensure that the quality of service matches its stunning aesthetics. For now, potential visitors might want to set their expectations accordingly and come prepared with mosquito repellent. Overall rating: 3/5.

This beautiful property is located in the middle of lush gardens with a large swimming pool. The property compound has excellent security, and the staff is helpful. We stayed in a nicely decorated and very comfortable junior suite with a huge balcony. Breakfast was simple yet delicious. The only drawback was that our room was quite noisy due to the fact that it was located near a high traffic road.

Everything was fantastic. Muchisimos gracias a don Jorge. Not our first time here and won't be our last. The perfect place to get away and relax. The service is second to none.

Great service. The rooms are big and clean. Beautiful hotel.

The hotel is beautiful and the staff is friendly, it's a place to rest and recover energy

It's good place and very kind service I love here and I want to come back ..

Great place

(Translated by Google) Excellent service, they pamper the guest a lot, the customer service is excellent and the hotel occupancy is ideal for this pandemic crisis, they exceeded expectations, a recommendation for the tourist, do not book through the platforms, do it directly with the hotel , it is safer and more reliable, the administration and staff make the stay pleasant and unforgettable, the facilities are appropriate for families or groups and rest is guaranteed. One is left with that spark of wanting to return. I recommend it 100% (Original) Excelente servicio, consienten mucho al huésped, el servicio al cliente es excelente y la ocupación del hotel es ideal para esta crisis de pandemia, sobrepasaron las expectativas, una recomendación para el turista, no reserven por medio de las plataformas, háganlo directamente con el hotel, es más seguro y confiable, la administración y el personal hacen que la estadía sea agradable e inolvidable, las instalaciones son apropiadas para la familia o grupos y el descanso es garantizado. Uno queda con esa chispa de querer volver. Lo recomiendo 100%

We enjoyed the nature and all the vegetation. It was beautiful! - the service of all the staff, except the manager (Don Rubén), was outstanding. Our issue was that we paid top dollars for a family suite, that had a defective shower fosset. Since the first day, we raised the claim to the manager, who did not resolve the issue. At the time of the check we requested a small compensation for our inconvenience of having to sleep with the water dropping and our children not be able able to take a shower without our assistance. The manager did not care about the issue. He simply said that he did his best to solve it but the maintenance guy was in a sick leave. It is management responsibility to make sure things work at 100% as we were charged 100%. Saying "qué pena" (I'm sorry) simply doesn't cut it. Take ownership of the issues, please. We could hardly recommend this place.