2/5 Jekaterina M. 6 months ago on Google
The
property
is
beautiful.
The
service
was
miserable.
We
arrived
on
Sunday
and
the
spa
was
only
open
until
13pm
,
afterwards
there
is
no
access
to
the
spa
facilities.
We
wanted
to
have
massages
but
were
told
that
on
Sunday
we
have
to
book
half
day
visit
with
minimum
3
treatments
per
person.
That
did
not
work
for
us.
We
then
went
to
sauna
(situated
in
a
separate
from
the
spa
building),
as
we
were
told
by
the
front
desk,
that
it’s
available
until
the
late
evening.
Only
to
discover
that
it
was
switched
off.
We
then
mentioned
it
to
other
front
desk
employees,
who
told
us
that
it’s
Sunday
and
the
sauna
is
most
likely
to
be
not
turned
on
this
day.
Our
room
was
only
ready
at
4pm.
We
then
wanted
to
visit
the
hotel
winery,
but
were
informed
that
it
works
until
5pm.
We
still
went
and
discovered
that
it’s
actually
open
until
6pm.
We
asked
for
a
quick
degustation
and
had
a
long
conversation
with
the
lady
there,
who
told
us
that
it’s
17:20
and
she
can
only
pour
us
wine
if
we
drink
it
fast.
Alternatively
she
offered
us
to
go
to
Rouge
bar
at
the
hotel,
but
it
was
closed
for
the
private
event
from
18:00.
We
were
also
kicked
out
of
the
sightseeing
platform
and
were
told
that
we
need
to
book
a
tour,
which
we
asked
for,
but
were
rejected
as
it
was
Sunday
and
they
only
do
tours
earlier
in
the
day.
When
asked
for
a
key
to
go
to
their
Forest
Walk,
we
were
told
that
there
are
no
more
keys
from
the
gate.
We
still
went
and
have
not
seen
any
people
on
our
way,
so
the
keys
must
be
lost
somewhere?
We
had
a
dinner
reservation
at
the
La
Table
and
mentioned
that
we
have
a
birthday
celebration.
The
service
did
not
in
any
way
noted
our
special
request.
We
were
waiting
for
20
minutes
for
someone
to
pour
us
drinks
and
offer
the
menu.
The
rest
of
the
evening
we
were
mainly
sitting
with
the
empty
plates
and
glasses.
We
(and
some
other
guests)
left
the
dinner
as
we
have
realized
that
nobody
will
come
to
offer
us
desserts.
When
complained
,
we
were
told
that
they
did
not
expect
the
restaurant
to
be
full
and
plus
it’s
Sunday.
When
leaving
the
hotel
nobody
asked
if
we
enjoyed
our
stay,
if
we
need
some
water
for
the
way,
we
were
not
even
told
“Au
revoir”.
Long
story
short-
apparently
Sunday
is
not
a
good
day
to
be
at
this
property.
Shame,
because
the
potential
is
huge.