Vanessa Araya era una trabajadora que se suicidó debido al acoso laboral que había estado sufriendo. Esto es inaceptable y refleja una cultura laboral tóxica y peligrosa en el hospital. a dos años aún no hay respuesta judicial y menos una disculpa hacia la familia por parte de esta institución… Nunca olvidar el nombre de la persona que dio su vida a una institución que se la arrebató.

Un verdaderos desastre la atención de urgencias 2,5 horas(nos retiramos) de eapera, un solo medico en turno. Realmente deficiente el servicio. Con este tipo de organización no se qué calidad de diagnosticos realizarán.

Soy Nadia Misle Ampuero y dar mi nombre completo se debe a que quiero contribuir con la veracidad en cada una de mis palabras, para guiar a muchas personas a que conozcan esta gran Clínica y no se dejen influenciar por malos comentarios y comprueben por su propia experiencia lo que yo les comento: Sólo puedo escribir palabras de agradecimiento para el Hospital Clínico Viña del Mar... Desde el minuto que ingresé por primera vez (por motivo de un exámen) y tuve la fortuna de conocerlo hasta hace dos semanas, fecha en que me dieron el alta, luego de ser operada de histerectomía por PAD de Fonasa y haber estado hospitalizada por dos días y medio , recibiendo todos los cuidados médicos y atenciones por parte de : doctores/as, matronas,enfermeras, técnicos paramédicos , nutricionistas, estudiantes de medicina, personal de aseo, etc...todos/as ellos/as altamente capacitados en la labor que desempeñan y poniendo por delante siempre la DIGNIDAD DEL PACIENTE Y SUS DERECHOS, una institución donde no eres ciudadano/a de "segunda clase" por tener menores ingresos ,ya que sino fuera por HCVM yo todavía estaría esperando por mi operación....por una cama en un hospital público y quizá hubieran pasado años en los que mi salud sólo se habría deteriorado aún más.HCVM es una institución digna de imitar y recomendable 100%, un lugar donde las cosas SÍ FUNCIONAN... Además quiero hacer una mención especial y muy importante que no puedo dejar pasar a mi ginecólogo Dr. RICARDO ROJAS ROJAS...un profesional comprometido 24/7, empático, confiable y cercano...un ángel que Dios puso en mi camino cuando más necesitaba una luz de esperanza ya que parecía que para mí todo estaba perdido...el me apoyó desde el momento que lo conocí...el me operó y gracias a él recibí la atención que por mi mala situación económica nunca hubiera podido recibir. Un doctor con una vocación tan grande como el doctor RICARDO ROJAS ROJAS no hace más que enaltecer la salud de nuestro país y nos demuestra la calidad de los profesionales que trabajan en el HOSPITAL CLÍNICO VIÑA DEL MAR (Más que una Clínica) Muchas Gracias .

As a US citizen in Chile without health coverage, my wife needed a few exams. We priced a Clínica Ciudad del Mar first. It was recommended by a very good doctor in Ssntiago. For one of the exams she needed she had to wait a few weeks there. We then went to the Hospital Clinico in Limache street and the price was 40% less and it was scheduled for a few days hence. Overall, after 3 or 4 different exams, the attention was great. The doctors we saw were efficient and caring (I think that is true everywhere in Chile). The ladies in the reception area where you pay were very nice and walked us through the different processes in Chile. AND we were able to.pay with our US credit card (that is not true in many government and quasi government institutions such as toll booths or to pay for parking tickets).

I got a TERRIBLE HEAD NURSE! KAREN PRISCILA PROVIDED HORRIBLE TREATMENT OF PATIENTS. Upon admission, which was quick, the doctor reviewed him and sent him for tests for which we were assigned to some kind and empathetic nurses. The time for discharge arrived, although my son still felt more hydrated since they gave him IV, he still cannot stop vomiting and his dizziness continues which prevents him from being able to stand up, which made it difficult for me. When we go to the checkout, he feels bad again, faints and vomits, the cashiers get scared, so they call the head nurse for a readmission, since he was in very bad condition so we don't understand the reason. tall, since he was not even in a position to stand up. They come to look for my son again, they re-admit him, and they leave him in a waiting box. The nurse "Emergency Manager" enters and a real horror movie begins! Everything that has been exposed on social networks regarding the treatment, bullying and mistreatment both among them and with the patients is REAL! . The nurse in charge of the emergency that I had was KAREN PRISCILA PROVOSTE, she first gets upset with the re-admission, and tells me that they will give my son an oral remedy, so that he can leave. I ask him what type of remedy, and why my son is still in the same conditions as when he was admitted, and I tell him NOT to give him a pill since he won't stop vomiting, and to call the doctor again so she can explain to me what he is doing. going. She gets upset, which also provokes my annoyance due to her daring attitude, always undermining and alluding to my ignorance regarding the remedy I was going to give him, and I reiterate that I request to see the doctor who treated him again and for her to determine that he is leaving. to be carried out, but she, WITHOUT MY CONSENT, gives a pill to my son, pointing out that "I should not demand so much, and if I am worried about the cost of care, she GIVES ME THE PILL that she took from a medical sample", which causes more discomfort, since I insist, he did not stop vomiting and she still gives him the pill, this causes my discomfort and I ask him to leave and call the doctor. Thus, later this nurse, being in charge of EMERGENCIES, arrives again for no reason (since she did not perform any procedure except for this pill that she "gifted" to my son) continues to enter the box just to bother us and continues to intimidate us continuously, with phrases like "you chose to come here, if you don't like it, leave", "it is NOT my fault that your son is sick", "he made gestures if you asked him something", he refused to call the doctor, etc. It got to such a point that it was BETTER to transfer my son to another emergency clinic to finish his medical care. When I took my son out of the box, unfortunately the doctor was not there and I did not receive any type of help to transfer him. In fact, the cashiers had to help me and ask the doctor to come and explain the treatment to me, but the nurse in charge was the same as constantly She intimidated us all the time, she refused to call the doctor and go to us and if we wanted an explanation we had to go to where she was (it should be mentioned that my son still couldn't walk). I DO NOT RECOMMEND this clinic and LESS that the Nurse KAREN PRISCILA PROVOSTE cares for you. Unfortunately, the corresponding complaints were made by email, but the clinic supports the actions of this nurse, even though they have not been as she reports, so the complaint will continue with the superintendency. His actions could have had very serious consequences.

More than 3 hours of waiting for an empty emergency room, I think it is too much, information is requested at admission and they comment that they cannot give time information because there are patients inside the boxes but I, who have been waiting, have seen that the boxes have been removed. who entered and then charged as a private person????

Cambio de turno a las 20 horas siendo las 21 40 de la noche aun no llaman a ningún paciente. Tenemos que esperar que el médico se maquille para atender?? El Tiempo de espera es peor que el de un hospital público. Por favor no respondan la repuesta tipo ya que nos hacen quedar como verdadero imbéciles

Almost fast and efficient. Clean. Sometimes crowded.

My wife had our daughter in that hospital and nothing to say, admission to the ward was quick because she went into labor. The treatment of the nurses and doctor was very cordial. The food is good nothing to say. In my case, when I visited, I found everything well organized. The nurses came to see her every hour when she needed it.

(Translated by Google) Too bad, it's 7:20 p.m. and I've been waiting for emergency care since BEFORE 3:00 p.m., and they still haven't attended me!!!!! !!! If you think about going to urgent care, don't do it, for that you better go to the Fricke post, same time delay (it can be less) and much cheaper. I am editing the publication, finally after waiting 7 hours 30 minutes, I found out from another patient, that one of the secretaries, after he complained, told him that the doctor on duty had told him that in 6 more hours the app would go down to see emergencies!! I mean, in total, I should have waited 13 hours 30 minutes for the app! Obviously I decided to retire. I couldn't believe it! I requested a certificate or some paper indicating the time I was waiting to present it at another health center and they did not tell me that they did not have it. lousy experience Karen Murillo (Original) Pésimo, son las 19:20 y estoy esperando atención de urgencias desde ANTES de las 15:00, y aún no me atienden!!!!!No dan explicación al consultar por demora y tampoco advierten cuando llegas de todo el tiempo que debes esperar!!! .Si piensan en asistir a atención de urgencia,no lo hagan, para eso mejor van a la posta del Fricke,mismo tiempo demora (puede ser menos ) y mucho más económico. Estoy editando la publicación, finalmente luego de de esperar 7 horas 30 minutos, me entero por otro paciente, que una de las secretarias,luego de que reclamara, le dijo que doctora de turno le había dicho que en 6 horas más app bajaría a ver urgencias!! Osea en total tendría que haber esperado app 13 horas 30 min!!! Obvio que decidí retirarme¡No lo podía creer! Solicité un certificado o algún papel que indicara el tiempo que estuve esperando para presentarlo en otro centro de salud y no me dijeron que no contaban con ello. Pésima experiencia Karen Murillo

(Translated by Google) Terrible care, inefficient staff, zero empathy with the patient from doctors, nurses and nursing technicians, in my case they wanted to extend the stay, because they informed me that a machine to perform a heart test had broken down so from the emergency room they transferred me to the ICU and there the chief doctor never wanted to visit me, since the last time I asked for his visit he sent to tell me that he was busy but I saw him talking with the hospital staff. The same thing happened with my son. I do not recommend it!!! (Original) Pésima la atención, personal ineficiente, cero empatía con el paciente desde médicos, enfermeras y técnicos de enfermería, en mí caso querían extender la estadía, pues me informaron que se había descompuesto una máquina para realizar examen al corazón así que de urgencias me trasladan a la UCI y ahí el médico jefe nunca quiso ir a visitarme, siendo que la última vez que pedí su visita mandó a decirme qué estaba ocupado pero yo lo ví conversado con el personal del hospital. Lo mismo pasó con mí hijo. No lo recomiendo!!!

Pésima experiencia me reagendaron la hora para ayer llegó a la cita y resulta que el hospital está sin sistema y los médicos no atendieron.Te dejan tomados los datos para darte una nueva cita y esa nueva hora es para dos meses más, lo mínimo, que podían hacer como solución es reubicar esas horas para el día siguiente o los días más próximos. Cero empatía con los pacientes.

Nunca vayan a Emergencia de este hospital. Atienden pésimo.Les perdí la confianzap orque cuando más necesitaba ser atendido ni escaner tenian.yo iba con un Accidente vascular encefálico. Y creian que tenia covid. Están locos

Pésima atención, ayer era la primera vez que iba y me hacían poco menos sentir una tonta por no saber donde quedaba un lugar, TODOS fueron groseros, excepto un guardia que estaba en el primer piso que me ayudó muy cordialmente. Tengo que seguir yendo pero para la próxima que me traten así no me quedaré callada. Son unos GROSEROS! Y LAS DE FONASA TAMBIÉN. Deberían hacer algo al respecto porque por lo que veo no soy a la única que le pasa lo mismo, me fui con una muy mala impresión del lugar.

Fui a urgencias por una lesión que requería sutura, pero algo que no es prioridad de atención y estuve dispuesta a esperar, pero el trato de todos (desde el auxiliar, a la paramédico, a las administrativas y el médico) es realmente deplorable, cero empatía, te ignoran hasta que te pones pesado o lloras, y eso no está bien, porque ni siquiera te miran cuando les hablas. Ni siquiera había mucha gente, así que no era por estar saturados. Más empático y diligente sería un robot. Encima al cobrarme se demoraron otra hora adicional a la espera que fue de 3 horas. Entre 3 administrativas no hacían una, y debieron hacer un pagaré porque no supieron sacar el bono de fonasa necesario, tuve que ir presencialmente a sacar el bono y traerlo después a cobranza. Incluso me indicaron mal donde pagar, y esperé tiempo que no debía perder, porque no había fila donde debía pagar realmente. Y para terminar, me dicen que olvidaron cobrarme otra cosa y que debía pagar la diferencia. El colmo. Y no tengo problema en que se equivoquen, o pagar más, es su actitud la que me enfurece, el que deba exigir explicaciones para que acepten que se equivocaron. Y ni así piden disculpas o cambian esa actitud condescendiente.

Don't ask for an appointment, it works like anything, not even in a post office do they treat you as badly as here.... you ask for an appointment, the doctor arrives at the time he wants, they have no respect for the patients, if you are late they leave you for him last.

Excellent care at the Medical Center, quick management and Dr Benavente, dermatologist, very assertive and attentive to all my questions. I will continue to attend to that place. I thought the emergency service was good. Waiting times were acceptable and the treatment received was accurate. There is a lack of empathy with the patient.

Horrible place, I have visited many clinics and hospitals and by far the worst. I asked them weeks ago for a quote to perform rhinoplasty and they never answered my email or cell phone. I had a videonasofibroscopy exam and the equipment did not exist, the secretary helped a lot to speed up the process. Be very careful and look at other places to get treatment, perhaps there are very good professionals who work there but the service is terrible, not to mention that they were not able to send a quote. A shame.

(Translated by Google) Terrible experience in this private hospital, where a mercantile spirit prevails over the health of patients. Long waits for simple tests and then a disproportionate bill (they bill up to the last piece of gauze that they put after a blood draw: embarrassing!). In short: a vulgar business. To avoid! (Original) Pésima experiencia en este hospital privado, donde prevalece un ánimo mercantil por sobre la salud de los pacientes. Largas esperas para exámenes simples y luego una factura desmesurada (facturan hasta el último trozo de gasa que ponen luego de una toma de sangre: vergonzoso!). En resumen: un vulgar negocio. A evitar!

It has a good infrastructure but what good is it if the staff that works there leaves a lot to be desired? I write this because my aunt had to pick up some exams and I called on the phone asking until what time they delivered exams, telling her that until 6 p.m. When they arrived there from Quilpue at 5:32 p.m., they did not want to give them the exams and the secretary said that she would deliver them until 5:30 p.m. and that she had to go look for her son/daughter, turning her back and ignoring them. Really, for 2 minutes it didn't cost him anything to pass those results. In addition, they say go leave your claim, that they have hidden the book. Hopefully that secretary never needs a mammogram test result or anything else. Users already know if they are not attended to on time, COMPLAIN, since they supposedly rely on punctuality.

Professional and friendly service, fast and efficient

Terrible place, I had an appointment at 1:00 p.m. so I arrived 5 minutes before 12:55 and when I entered I was treated poorly by the receptionist (bad looks and very unpleasant words) she told me that the other building was for the obstetrician, I headed towards there and when I arrived they told me my appointment was canceled 15 minutes ago, that is, they canceled my appointment 12 45 and my appointment was at 1:00 p.m. and no one told me I should arrive earlier (I asked if I should arrive earlier, they told me no), terrible attention from all sides as I went to the other hospital where they told me to go through a hallway where there was a cleaning person and the lady yelled at me and put the rag pole between my legs. If I had fallen, I wouldn't have I want to think what could have happened with my baby, I emphasize a very bad first experience.

(Translated by Google) We went because my brother had appendicitis, I arrived at 2 in the afternoon and at 4 they still didn't answer him, I asked why they didn't call him and they told me they couldn't tell me anything, I asked how much was left and they didn't know how to tell me, they told me that "EVEN 4 PATIENTS MISSING" but to know the time you have to ask the teens when they call, when they called someone who arrived much later my mom asked the teens and they told her they didn't know but she had about 2 or 3 more hours left because First they did cures, I don't understand what they were waiting for, that the appendix ruptures? We went to the Los Carrera clinic and they treated him in 20 minutes, and they had to have an emergency operation today. I find it totally irresponsible on the part of the hospital, if we had waited perhaps it would have happened to the elderly. It is not something indelicate that it bursts. And more so because care is neither free nor cheap. Terrible, we will not go again, so that we get worse in the waiting room, and I do not recommend it at all (Original) Fuimos porque mi hermano tenia apendicitis, llego a las 2 de la tarde y a las 4 aun no lo antendian, pregunte porque no lo llamaban y me dijeron que no me podían decir nada, pregunte cuanto faltaba y no supiero decirme, me dijeron que "AUN FALTAN 4 PACIENTES" pero para saber el tiempo hay que preguntarle a los teens cuando llaman, cuando llamaron a alguien que llego mucho después mi mama le pregunto a los teens y le dijeron que no sabian pero le quedaba como para 2 o 3 horas más porque primero hacian curaciones, no entiendo que estaban esperando, que se le rompa el apéndice? Fuismos a la clínica Los Carrera y lo atendieron en 20min, y lo tenian que operar de urgencia hoy mismo. Encuentro totalmente una irresponsabilidad del hospital, si hubiéramos esperado tal vez hubiera pasado a mayores. No es algo poco delicado que se le reviente. Y más porque la atención no es gratis ni barata. Pésimo, no volvemos a ir, para que empeoremos en la sala de espera, y no lo recomiendo para nada

I went to the clinic on the afternoon of Christmas Eve (12/24). The hospital was empty. Quick and very friendly service. 30 minutes from entry, screening and medical consultation. Cost: approximately US$70.

Excessive charging for an endoscopy that took away the bonuses they ask for Isapre and in the end they do not deliver to the patient until you pay a bill of $27,000 for a clamp and a mouthguard.

Excellent service, everyone very attentive and concerned

Excellent attention! Everything was fast and fluid! Taking blood and electro tests a 7.

Mi hijo se hospitalizo ahí pero todo bien .. lo que no me agrado fue el trato de urgencias el medico diciendo como soy Chilena , por mi edad tengo más probabilidades de tener más enfermedades eso no lo puse en el libro, pero recuerdo que me dijo eso criticando por ser Chilena? Ahí me perdí claro como le reclame que si estaba para ayudarme o iré a otra clínica y eso fue su respuesta poco profesional el tipo , y me vio y ya estaba con esa parada de cansado y no querer atender a nadie .. ojalá lo cambien no sirve Matias Rojas .

En Neurología excelente profesional . En otras áreas no he tenido buenas experiencias. Lo muy malo es que con la reestructuracion del espacio físico parece hospital público.

La atención por parte de todos los profesionales y alumnas en práctica fue muy cordial y profesional. Yo tuve a mi hijo por cesaría y la experiencia fue muy buena. Todos atentos a atenderme tanto a mi como a mi pequeño, respondiendo casi de forma inmediata y cariñosa a nuestras demandas.

(Translated by Google) Too bad, I came with my son due to an unknown dog bite, on Friday September 16, as it was a long weekend I thought a clinic would be faster than a public system, the total care from the time I arrived until I left was 2:30 hours. They inform me that the 2nd vaccine must be in the office or sapu that does not return to the clinic. Today it was time for the 2nd dose I went to the sapu in my sector after 2 hours of waiting since it was full, they tell me that they cannot vaccinate since the clinic did not enter the care. Yy prior or vaccination. So he had to return to the clinical hospital. And they keep me waiting for hours since I am not a priority, but the condoro belongs to them for not finishing their work well, since there is a national registry of people who require an anti-rabies vaccine. (Original) Pesimo, vine con mi hijo por mordida de perro desconocido, el viernes 16 septiembre, como era fin de semana largo pense que seria mas rapido una clinica que un sistema publico, la atencion total desde que llegue hasta q me fui fue de 2.30 hrs. Me informan que la 2da vacuna debe ser en consultorio o sapu que no regrese a la clinica,. Hoy tocaba la 2da dosis fui al sapu de mi sector despues de 2 horas de espera ya q estaba repleto, salen me informan que no pueden vacunar ya que el clinico no ingreso la atencion. Yy previa ni la vacunacion. Por lo que debi regresar al hospital clinico. Y me tienen esperando horas ya q no soy prioridad de atencion pero el condoro es de ellos por no terminar su trabajo bien ya que hay un registro nacional de las personas que requieran an vacuna antirabica

I was there twice, with severe stomach pains, after a scan, they found nothing, both times, VENEZUELAN DOCTORS treated me, terrible attention, the second time, the Doctor scolded me for being SICK, I screamed because of my pain, She seemed to explore and she, indignant, did not touch me and suggested only painkillers, then a scan, which I refused, a week before I had already done it right there, so it was a matter of checking the computer, I left after taking a painkiller and The nurse who administered the IV is discharged, I never saw the DICTOR again, REALLY A TERRIBLE PROFESSIONAL, APATHIC AND DISCOURTE, HOW IS IT POSSIBLE THEY HAVE THIS TYPE OF PROFESSIONAL, MY RUT 8.450.778-4 Elizabeth Gonzalez Valenzuela.... .can you check my file, I will not return to this clinic

Excellent care... from everyone who cared for me while my hospitalization lasted.

The bad thing about this Clinic is that they never serve you in the Call Center, terrible and disappointing

Please hire people at the reception desk, no one answers the phone. I can’t get in contact with anyone in the hospital.