Featured Reviews


Frequently mentioned in reviews: hotel (16) staff (9) stay (9) location (9) nice (8) great (8) Moscow (6) room (6) rooms (6) lobby (6)
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  • 1/5 craig r. 2 years ago on Google
    I have stayed in most of the top hotels in Moscow and this is such poor value for money I would even go so far as to say it’ makes you angry. The similarly priced four seasons offers so much more including better all round views and better service. The host of other hotels located in the same area offer much more value for money. As this is a Marriott I can only assume that it’s target market are business travelers who have a global agreement with the chain or don’t care about wasting corporate cash. On the plus side the breakfast was awesome and the staff at breakfast attentive. The room with my superior view was nothing more then the back of some old. Buildings and in the far distance a church (marketed as church view). The rooms are small compared to other hotels including four seasons. They are renovating and so there is no waiting area for taxis so you either have to stay in the cold or stand in a narrow passage while others pass you by. Service is very weak (other then breakfast staff). Assume standard Marriott training that doesn’t account for the high end nature of this hotel. Nothing is done for you other then basic services. Poor poor poor. The National is same location and allot cheaper. Rooms are not as new but value for money is way better and I would even say service is better. Lotte is again cheaper rooms bigger and service significantly better. I spoke with a friend after my stay and he said he had the same experience and agreed this was an overpriced corporate hotel and not for any discerning guest.
    10 people found this review helpful 👍

  • 5/5 Wissam K. 3 months ago on Google • 212 reviews New
    One of the best luxury hotels in the center of Moscow. Great location, beautiful view and nice bar.
    1 person found this review helpful 👍

  • 5/5 Abdulaziz Al B. 4 months ago on Google • 60 reviews
    Exceptional services and location. High level of quality for cleanliness, hospitality, and for the quality of physical facilities and delivery of services. One of the best is staff specially the concierge team, Yaroslav and Abdulrahman.
    2 people found this review helpful 👍

  • 5/5 Viktoryia B. 8 months ago on Google • 42 reviews
    It’s a luxury, beautiful and elegant hotel in the center of Moscow. The location is excellent, just in front of Red Square! Few minutes away from a shopping center, restaurants and bars! Special thanks to the Carlton team…from the front office , FnB, to the housekeeping! Everyone is professional and passionate about his job! Well done! Will be back soon!
    2 people found this review helpful 👍

  • 3/5 J N. 8 months ago on Google • 58 reviews
    Very central but on a very busy road. If you want to walk you have to face the noise and exhausts every time you leave the hotel. The entrance is cumbersome. The lobby is vacuous and unwelcoming. The rooftop bar has nice views but is not a particularly pleasant place to be. All-in-all, we did not enjoy our stay and will look to stay elsewhere next time.
    1 person found this review helpful 👍

  • 4/5 Marina A. 2 years ago on Google
    Exceptional, breathtaking panoramic view on the most beautiful city of the world. I was greedy to give them the 5th star because of the slow service. Very slow, I had to get up few times to look for a waiter. No, it is not a five star service on the level of Ritz.
    2 people found this review helpful 👍

  • 5/5 Hala H. 2 years ago on Google • 32 reviews
    Amazing Location, at a walking distance from the Red Square. The Hotel has very nice, ample,newly refurbished rooms. The elevator lobby is nicely decorated, but there’s only one way to the lobby in the whole floor, and only one way to reach there. So you have to walk the whole floor across all rooms to get to the lobby. Breakfast was very delicious, and the staff at the restaurant were so welcoming, they used to get to our table to place our special orders of omelettes instead of us waiting at the cooking station. They kept replenishing our table with their amazingly delicious fresh juices and kept checking if we need any coffee or tea refills. The Hotel is still having some refurbishment works, so it’s a bit noisy during the day at the lobby.
    1 person found this review helpful 👍

  • 5/5 Hind A. 8 months ago on Google • 14 reviews
    Location, location, location is the best for me l! Excellent choice in Moscow, nice options around the hotel, staff are friendly. I hope they can add kid’s activity room at hotel which will make it easier for kids and families
    1 person found this review helpful 👍

  • 5/5 Rawdha Al A. 4 months ago on Google • 12 reviews
    Such a lovely hotel and great location! Great choice to stay in during any season. Service was very good, a big thanks to Ivan for his warm welcome.
    1 person found this review helpful 👍

  • 5/5 Ralph H. 2 years ago on Google
    Perfection! But if you are a smoker, which is a bad thing :), you will have to step out every once a while to smoke. Everything else, is just 5 star by all means.
    1 person found this review helpful 👍

  • 3/5 philippe l. 2 years ago on Google
    Disappointed. The entire lobby is under reconstruction. The bar and restaurant in the top, that has great view on Kremlin and Red Square, was partially closed . Food was average.
    1 person found this review helpful 👍

  • 5/5 Ahmad F. S. 4 years ago on Google
    Very great hotel. Staff are the best and available everywhere for help and greeting. Room was spacious and well furnished and all controlled by a small device for lights and curtains. Bathroom was great a good shower and a bathtub. Breakfast area is small and breakfast is average and can be improved. Would like to thank the house keeping for finding my forgotten items in the safe. Will go there again
    1 person found this review helpful 👍

  • 5/5 esteban l. 2 years ago on Google
    Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking a resort. This site will compare hundreds of hotel sites and normally will have prices much cheaper than others! Thank me later on! This resort is one of the highest rated in the area. I've been staying here for a long time. If you decide to stay here you for sure won't be let down. Great roof restaurant with great views of the Kremlin. Perfect for afternoon cocktails and afternoon tea in the sun

  • 5/5 G F. 2 years ago on Google
    Great roof restaurant with great views of the Kremlin. Perfect for afternoon cocktails and afternoon tea in the sun

  • 5/5 Nur M. 3 years ago on Google
    It is one of the best 5 star international chain hotel. And it's really worth it's fame and luxury. Location is awesome, center of the Moscow, very near to Red Square. Here food is so delicious and services are first class, staff behaviour is very polite.

  • 5/5 Tiffany Rose M. 2 years ago on Google
    Phenomenal staff. Regal rooms. Delicious food. Superb location. My husband and I will stay there again.

  • 5/5 Abdulrahman583 2 years ago on Google
    Very nice hotel, friendly staff, nice and very clean room. All new. Excellent location. I love it.

  • 2/5 D O. 2 years ago on Google
    the staff is amazing and the hotel is nice but the ac is the worst it is so unbelievably hot the room temperature stays at 25 sometimes 26 i set the temperature to 16 multiple times and it stays at 25. And on top of that the hotel is under construction i cant sleep at all. They upgraded us to another room but its still hot.

  • 5/5 Cris N. 2 years ago on Google
    This may have been the single best hotel experience of my life. They go above and beyond. I can't even begin to thank you enough. The concierge, Nikita, bent over backwards for us when our plans were threatened by a scammer. The lengths that he went to to save our night and our trip were simply above and beyond. If you are thinking of a trip to Moscow, it would be a huge mistake to stay anywhere else. Thank you Ritz-Carlton!

  • 5/5 Michael S. 2 years ago on Google
    One of the best in the City. Style , class, luxury in typical Ritz manner. Anytime again

  • 5/5 01 A U. 2 years ago on Google
    AN unforgattable experience, love the lightning and the cosy feeling.

  • 5/5 Amal A. 2 years ago on Google
    Absolutely you are at the right hotel. Super close to Red Square and super nice area ❤️

  • 4/5 Mohammad B. 2 years ago on Google
    I stayed at the hotel for almost a week.. The rooms are refurbished and beautiful. Service was great and on point. We only had a slight problem with the AC not cooling the room, otherwise it was a great stay. Location is superb.


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