Today my colleague went to Starbucks in this location for lunch. The cashier was a woman named Natalia, she told that the payment didn't go through the first time and said to try again. However, in fact, first time the payment was successful. This is proved by the fact that my colleague receives notifications every time she pays for anything. In this instance, she got the notification twice. So, my colleague told the cashier, Natalia, about this and she was not cooperative at all. Moreover, she didn't have the proof that the payment didn't go through. Nevertheless, she tried to assure her by saying that the payment will be refunded. Therefore, to be sure my colleague called the bank and the representative said that the payment won't be refunded because it doesn't show up as a mistake in their system. In conclusion, all the evidence points that it was the cashier's fault, Natalia. After all, she called the bank herself and cancelled the transaction, which leads to the question: why she couldn't do this in the first place? It is totally unacceptable to mistreat the customer by forcing to spend so much time and nerves trying to prove something so simple. I thought Starbucks was a prestigious American brand in and out the US but after this incident, I'm of a different opinion. In addition, the pictures which are in Google right now are not the same like in reality today.

Yet another Starbucks, this time is the touristic Arbat street. Spacious and good service

Awesome vibe with some live piano. Really big area with space for personal space if you know what I mean.

Welcomed staff, English spoken available, sbuck souvenir not so many than red square one. But good location as well

Matcha latte in Moscow Starbucks is only in the spring special menu. Drink: While things always come down to personal preference, for me the perfect matcha latte is not too bitter, not too sweet taste. From my point of view in Starbucks, they put too much matcha powder, also not enough milk and sugar that’s why it goes too bitter. Price: As usual matcha latte is more expensive than a normal cappuccino but in this case in Starbucks price is very unreasonable high because even the cup is smaller than the cappuccino cup (300RUB for small). So I didn’t like the way of serving (cup size) and taste of the drink, but probably too bitter one is more Japanese way to make a matcha latte, plus the atmosphere in the coffee shop still very cozy. Rating 6\10

One of the best Starbucks in town. Probably the only place where you can get a physical copy of your gold Starbucks card. It's also usually not very crowded, the interior is comfy and the stuff is polite and somehow cute!

(Translated by Google) A colleague of mine went to have lunch at Starbucks at this place today. The cashier turned out to be a woman named Natalya, she said that the payment did not go through the first time, and asked to try again. However, in fact, the first time the payment was successful. This is evidenced by the fact that my colleague receives notifications every time to a mobile online bank when he pays for something. In this case, she received notification twice. So, my colleague told the cashier Natalia about this, and she did not cooperate at all. Moreover, she had no proof that the payment did not go through the first time. However, she tried to reassure her, saying that the payment would be refunded within three days. So to be sure, my colleague called the bank and the representative said that the payment would not be refunded because it did not show up as an error in their system and that the money was withdrawn by different transactions. In conclusion, all the evidence points to the fact that it was the cashier Natalia's fault. In the end, she called the bank herself and canceled the transaction, which leads to the question: why couldn't she do this in the first place? Since she and her friend came up 3 times. It is completely unacceptable to mistreat the client, forcing to spend so much time and nerves trying to prove something so simple. I thought Starbucks was a prestigious American brand in the US and beyond, but after this incident I have a different opinion. (Original) Сегодня мой коллега пошел пообедать в Starbucks в этом месте. Кассиром оказалась женщина по имени Наталья, она сказала, что оплата не прошла с первого раза, и попросила попробовать еще раз. Однако на самом деле первый раз платеж прошел успешно. Об этом говорит тот факт, что моя коллега получает уведомления каждый раз на мобильный онлайн банк, когда за что-то платит. В этом случае она получила уведомление дважды. Итак, моя коллега рассказала об этом кассиру Наталье, и она совсем не пошла на сотрудничество. Более того, у нее не было доказательств того, что платеж не прошел в первый раз. Тем не менее, она пыталась ее заверить, сказав, что оплата будет возвращена в течении трёх дней. Поэтому, чтобы быть уверенным, мой коллега позвонил в банк, и представитель сказал, что платеж не будет возвращен, потому что он не обнаруживается как ошибка в их системе и что деньги были сняты разными транзакциями. В заключение, все доказательства указывают на то, что это была вина кассира Натальи. В конце концов, она сама позвонила в банк и отменила транзакцию, что приводит к вопросу: почему она вообще не могла этого сделать изначально? Так как она с подругой подходила 3 раза. Совершенно недопустимо плохо обращаться с клиентом, заставляя тратить столько времени и нервов на попытки доказать что-то столь простое. Я думал, что Starbucks - это престижный американский бренд в США и за его пределами, но после этого инцидента я придерживаюсь другого мнения.

Due to it's location in city centre, it's always crowded, most tourist buy Starbucks's city tumbler here

The Staff in this Starbucks is always friendly to us, communicating in fluid English and giving us a nice service with an smile. Also they write your name in cirilic alphabet!

It's a Starbucks Reserve Bar... Love it...

I love to try Starbucks seasoning beverages especially spring time. This year 2019...Sakura decoration on top of coffee smoothie with Sakura cup is the best. Love to hear staff call my name when coffee is ready to pick up. Love coffee ,love Starbucks...

Very quiet place with excellent service 💕

(Translated by Google) Cozy place. Courteous staff. Delicious coffee. Excellent location. (Original) Уютное место. Вежливый персонал. Вкусное кофе. Отличное месторасположение.

(Translated by Google) Incredible atmosphere, great baristas! And also ... a unique technology for making coffee on a Clover machine (of which there are only 4 in Russia) It's a pity, however, that the coffee shop is closed on weekends until midnight ... But I still love this coffee shop! P. S .: in the photo Vampire Frappuccino P. P. S .: Dear Starbucks management, please add strawberry syrup to the main menu (Original) Невероятная атмосфера, отличные бариста! А ещё... уникальная технология приготовления кофе на машине Clover (которых всего 4 в России) Жаль, правда, что теперь до полуночи не работает кофейня по выходным... Но я всё равно обожаю эту кофейню! P. S.: на фото Вампирский фраппучино P. P. S.: уважаемое руководство сети кофеен Starbucks, добавьте, пожалуйста, клубничный сироп в основное меню

Drinks are ok, also there is a piano and people play on it, that's nice. But regular music is too loud like in a night club, also the staff does not turn down the music when the piano is playing. The feeling that you are in a noisy market.

(Translated by Google) I often visit this network, but although each is made in a general style, it differs in some parameters. In this cafe, I was unpleasantly surprised by the lack of cleanliness, lying napkins, uncleaned tables. Although there were very few people. (Original) Часто посещаю данную сеть, но каждое хоть и выполнено в общем стиле, но отличается по некоторым параметрам. В данном кафе был неприятно удивлён отсутствием чистоты, валяющимися салфетками, неубранными столами. Хотя людей было крайне мало.

(Translated by Google) All OK (Original) Все ок

(Translated by Google) Well this is Starbucks (Original) Ну это же Старбакс

(Translated by Google) 1. Tasty 2. Uncomfortable 3. Dirty toilets (Original) 1. Невкусно 2. Неуютно 3. Грязные туалеты

Same the Starbucks and they have white Mocca

(Translated by Google) Good coffee, free wi fi) (Original) Хороший кофе, бесплатный вай фай )

(Translated by Google) Great live music (Original) Отличная живая музыка

Too expensive for its quality

(Translated by Google) Cool place (Original) Классное место

(Translated by Google) A beautiful and lamp-like place. But for iced tea (literally cooled ordinary tea) pay 300 rubles too much))) (Original) Красивое и ламповое место. Но за холодный чай (в прямом смысле остывший обычный чай) платить 300₽ перебор)))

(Translated by Google) There are a lot of schoolchildren, they make noise and rage. And the coffee is expensive, but no better than many other places. But in general, you can eat and work if there are not many people. (Original) Очень много школьников, они шумят и бесят. И кофе дорогой, но не лучше, чем во многих других местах. Но в целом можно перекусить и поработать, если людей не много.

(Translated by Google) Great coffee (Original) Отличный кофе

(Translated by Google) It takes a long time to cook and the cheesecake is not fresh! The coffee is delicious! (Original) Долго готовят и чизкейк не свежий!Кофе вкусный !

(Translated by Google) Very nice and interesting) Nice music is playing inside, and I would like to note that it is live! Anjlenvyts staff, delicious coffee. Exactly what is needed (Original) Очень красиво и интересно) Внутри играет приятная музыка,и хотелось бы отметить,что живая ! Анжленвыц персонал ,вкусный кофе . То ,что нужно

(Translated by Google) Fast and quality service. Thank! (Original) Быстрое и качественное обслуживание. Спасибо!

(Translated by Google) Love this place (Original) Люблю это место

(Translated by Google) Excellent thank you (Original) Отлично спасибо

Nice starbucks on Arbat st. Better than othe one

Always a pleasure to visit for the best Frapacino in the world. Excellent service- cool Baristas 😁

Expensive but the customer service is great!

starbucks in russia is world's worst i think. But this particular one is best of it.

Best cafe 👌👌👌

(Translated by Google) I love this gathering place (Original) Обожаю этот место для посиделок

(Translated by Google) Regular Starbucks. Expensive but tasty. Names on glasses don't disfigure. (Original) Обычный Старбакс. Дорого, но вкусно. Имена на стаканах не уродуют.

(Translated by Google) Saves when it's cold, but the coffee brewed tasteless. (Original) Спасает когда холодно, но вот кофе сварили невкусный.

(Translated by Google) Unable to get to the toilet. Codes on doors, locks don't work. (Original) Невозможно попасть в туалет. Коды на дверях, замки не работают.

(Translated by Google) So so ... I expected more! (Original) Так себе... Ожидала бОльшего!

(Translated by Google) A luxurious place to relax while walking along the Old Arbat. Attentive and caring staff, especially the girl in the black hat. The coffee is wonderful today latte. Ok I recommend. Yes, here today I wrote a chapter to my book ... (Original) Шикарное место для отдыха во время прогулок по Старому Арбату. Внимательный и заботливый персонал, особенно девушка в чёрной шляпке. Кофе чудесный сегодня латте. Ок рекомендую. Да здесь сегодня написал главу к своей книге...

(Translated by Google) An incredible place on the Arbat. Delicious croissants and coffee with coconut milk 💘 (Original) Невероятное место на Арбате. Очень вкусные круассаны и кофе на кокосовом молоке 💘

(Translated by Google) My experience is very extensive about Okenia Super Markt and there is a store called the drugstore market. If the customers join there, diverse merchants have to deliver the Blackfriday discount to the customer. (Original) Meine Erfahrung ist sehr Ausweitend über Okenia Super Markt und Da gibt es ein Geschaft der als Drogerie Markt bezeichnet wird . Wenn die Kunden da beitretten da mussen vielfältige kaufmänner sich beim Kunden die Blackfriday Rabatt zustellen.

(Translated by Google) A place as a place, they will fix the toilet - I will leave 4 stars in place, no - I will also leave it (Original) Место как место, починят туалет- оставлю 4 звезды на месте, нет- тоже оставлю

(Translated by Google) Convenient location (Original) Удобное местоположение

(Translated by Google) Nice place, but coffee is overpriced) (Original) Приятное место, но кофе переоценён)

(Translated by Google) Good coffee, great location. The desserts are pretty average. (Original) Хороший кофе, удачное расположение. Десерты довольно средние.

(Translated by Google) Best coffee, great brownie! Love starbuks (Original) Лучший кофе, великолепный брауни! Люблю starbuks

(Translated by Google) Unusually long lines, overcooked coffee (Original) Необычайно долгие очереди, переваренный кофе

(Translated by Google) I can speak English well. You can buy a matryoshka tumbler (Original) 英語がよく通じる。 マトリョーシカのタンブラーが買える

(Translated by Google) Very spacious and more dishes than in other Starbucks (Original) Очень просторно и блюд больше чем в других старбаксах

(Translated by Google) Great espresso! (Original) Отличный эспрессо!

(Translated by Google) Best coffee !!!!! I want him in Omsk 😉 (Original) Лучшее кофе!!!!! Хочу его в Омске 😉