I like this place. Maybe not the cleanest one , but the bar stuff is always friendly and the coffee ☕️ served is great 👍. Just changed my 4 ⭐️ to 5 ⭐️ , because staff found my friends wireless headphones 🎧 and put them on side for her to collect 👌.

Went in today, before remembrance parade, to keep warm and have a coffee. Staff were welcoming and gave me my coffee for free, as a thank you for my service. Thank you it was very much appreciated

This particular branch was quite busy hence the level of service dropped. The person who took my order was lovely.... the barista who made my drink on the other hand.. not so .... but I guess it was busy and he just wanted to make the drinks... maybe he was upset at something... I dont know. Hope whatever problems he's having they get sorted.

Never actually been to nero but this was a welcome change to the other places I frequent. Plenty of comfortable seating, coffees where delicious and the staff were very helpful. Lovely experience.

Coffee, staff and feeling perfect for me. Went upstairs, and loved the wooden open space with comfortable seating. Loved the pistachio latte and mocha. Will be there regularly :)

Not bad coffee, they run on a skeleton staff. The young girl serving was on her own and ran off her feet. Took a while to get served, some people gave up and walked out. The young girl was clearly stressed, but was polite none the less. I felt sorry for her. The only other staff member was another girl who was just wandering around with a brush, cleaning the floor. Tables were left uncleared. I don't blame the staff at all. This place is losing money with people leaving before being served. 1 more staff member would make a huge difference to the way it runs. My low marks are not in any way a reflection on the staff who are there, but rather a system that isn't working.

not too crowded. nice and quiet on top floor with good view of city. toilet didn't lock and was unclean. nice coffee but expensive. would come again

Love their coffee... its strong but not bitter 👍. However I've noticed the floors need a good sweep sometimes, plus usually lots of pots and cutlery on tables. Staff do move them when asked or I do it myself 🥴.

This particular branch of Caffè Nero doesn't have any standout features that set it apart from other locations of the chain. The coffee is good, and the overall ambiance is pleasant. One highlight for me was that my dog was unexpectedly given a small cup of cream, which was a nice gesture. It's those little touches that make a difference. Overall, while there's nothing extraordinary about this branch, it still delivers a satisfying coffee experience.

Friendly staff making great drinks. It’s a really nice venue with comfy seating inside and out but most of all I always find the staff so friendly and patient while I fumble around with loyalty apps etc and good at the craft of making great hot drinks. Consistently good.

I being today with my friends the girl she working there so Rude everytime she trying be disrespect with us so bad never come back again her name aglie she have black short hair so disrespect girl

Love finding a cosy little corner here to chill out with a gorgeous latte after a shopping trip. I suffer mental illnesses & my phone had died this perticular day after the Xmas shopping I'd done earlier & I'd become so worked up and staff allowed me to charge it up for a little bit, jst enough to let my mum know that I was ok and on way home shortly and that battery had died as well. Staff was so kind and lovely to help me the way they did. To go above n beyond to help someone in distress meant so so much to me. Thank you to the lovely lady who helped me and made sure I was OK after id had my coffee. Thank you so much.

Really nice coffee, vegan and lactose free food

I had an oat flat white coffee which was very nice and my daughter had a coconut and mango fruit drink but she couldn't drink it because the coconut was overpowering, would be better with more mango added.

Went shopping for the day popped in for a coffee and toasty, both hot and quick service, very clean.

In a town with more than it's fair share of cafes etc, still a nice place to relax with a brew.

Typical Caffè Nero, we sat outside which would have e been pleasant if people were not smoking at the tables around us.

Clean, cheap and fantastic little shop. Had a lovely time here with a hot chocolate catching up with a friend

All 5 stars for the upstairs chill area. I'm not a coffee drinker so not my kind of place. Upstairs is great.

Don't go here often but the coffee is outstanding and I'm sure plenty of people haven't tried it due to the competitors side by side... people are missing out indeed ( I'm a coffee fanatic and love to try coffee where ever I can

Ordered 2 drinks and had to pay £7 which made me feel sick tbh because that’s ridiculous pricing because the worker offered no help and didn’t take my meerkat discount code after their scanner did not work! I had no choice but to pay as they already made my drinks which were gross. They were already to move onto the next customer instead.