I got to this clinic pretty shortly after they opened. I'd say probably around 9:05am. After I'd filled out the form I was told it would be about and hour wait. I thought that was pretty good, so I decided to wait. There were people who came in quite a bit after I did, and filled out their forms etc. What I didn't understand was how these people ended up being seen before me. After over 2 hours waiting, I asked when it would be my turn. I was told there were still 3 people ahead of me, which by that time everybody who had come in before me had seen the doctor and left. By quarter to 12 I finally just walked out. Worst clinic ever. I think from now on if I need medical attention I'll drive over to Fairway and hit the Urgent Care clinic, even though I live close to Conestoga mall. It's probably better to drive the extra time. They should consider getting more than one doctor. Might cut down on ridiculously long wait times. If I could give zero stars, I would

They opened at 10:00 am on Saturday and when I called at 11:30 to ensure they were a walk-in clinic, they said they were fully booked for the day. How can you be fully booked as a walk-in clinic after barely even opening? If it is a walk-in clinic, they should be able to see anyone until 1 hour before closing time.

The quality of service in this clinic and health care in this country has slowly become a joke. The wait was around 4 hours, including an hour of sitting the clinic after I was called to come in. The doctor did not even spend a minute talking to me and gave me a prescription that I told I usually get. The worst part was when I realized the next day that he has not given me enough medication for my condition.

The doctor who saw me today was wearing a surgical mask in a way that provided pretty much no protection for him or the patients he was examining. He got offended when I suggested he should wear a N95 for the protection of his patients and said if I don’t like it, I can go somewhere else. Is there a place one can report this kind of dangerous/abusive behaviour from a healthcare provider? Also, is the clinic so well staffed that it can afford the doctors getting sick or are the poorly-masked doctors seeing patients while sick?

The clinic admin were just fine, and the wait time was fine for a walk in clinic but I was there early. The doctor I saw is one of the worst I've encountered. Saw me for no more than 30 seconds, didn't even look at my injury. Didn't even fully walk through the door. Follow up response was him brushing me off. Clearly just there for the paycheck. I'm left googling how to self treat a fracture like I live in America. Go somewhere else.

Worst experience ever! I had no issues with wait time and people working around. It was not so busy. The Doctor (guy) was really rude to me. He wasn’t not even ready to hear what I want to say and he wants me to leave. If he is in such a hurry and can’t even talk to patients properly why do this job. All I want is to get a doctors note and he isn’t ready to hear me out. Not going to this place ever. Thanks to the doctor.

I don’t usually leave reviews. But after going to this clinic I almost feel like I need to warn EVERYONE about this horrible place they call a “walk-in” clinic. They consistently lie about wait times, the receptionist area is run by immature CHILDREN who have no idea what they are doing. All they do is reshuffle the line and pick who they want to see next. We waited 3+ hours to see the Doctor. I am BEGGING health Canada to shut down this clinic, this clinic is one of the many reasons the health care system in Ontario is so messed up. Please health Canada if you see this shut down this clinic forever or at least terminate all the front desk staff and never let them work at a walk-in clinic again.

Maybe it isn't the best idea to have one doctor on staff during particularly busy weekends. People were standing outside almost an hour in advance. I checked in a minute after they opened and waited almost 3 hours to see a doctor. They got to full capacity within 20 minutes. Although with limited healthcare options in KW region, this is understandable. The doctor was in and out of the treatment room within 2-3 minutes. He didn't bother checking my ear properly and prescribed ear drops without much consideration. This caused a massive blockage in my ear, with extreme pain and hearing loss, that sent me to the ER. Thankfully, I got my ear flushed at the hospital and all the earwax, fluids, and ear drops were out. By the way, I waited less time at a busy ER on a Saturday night than a "walk-in clinic" in early morning.

We visited family from the States and my child had an asthma exacerbation. After 2 sleepless nights of wheezing and multiple rounds of albuterol we went to the clinic to get some oral prednisone. We waited an hour to be seen, only to be told no. The doctor told us we'd have to go to the ER if we wanted that, then reassured we'd be refunded our payment. The front desk refused to refund us and told us to email their manager. We emailed multiple times and were never given a refund. This was a waste of our time, money, and the worst healthcare. No oxygen level was checked, no chest x-ray, no COVID test, no ear/nose/throat exam, paper charts. I felt like we were in a third world country. This place provides low quality healthcare and horrible service.

Been here twice and the wait time is at least 3 hours, which I understand is not their fault. But when I did finally get in, The doctor literally talked to me for 10 seconds, wrote a new prescription, and started walking out the door. I tried to get him to explain what was wrong with me and asked him a question about the prescription but he rudely waved off my questions as quickly as possible and walked out.

My wife and I have come to this clinic several times because health care providers are good. However, the last three times we have arrived before the opening time, got in line and been among the first 8 people in the line and still had to wait more than two hours to see the doctor, mostly because the girl at the front desk starts letting people skip the line for no reason at all. Their management should really looks into this - should be come first served.

They don’t have any idea when tell come back in one hour! When you came back in one hour they say one hour or more!!! Super responsible! The waiting process is really bothering! The reason, doctor just left and we all waiting here. Is that really complicated to know how many each patient take time to visit and have a better estimation?! The short answer is NO They should consider this problem seriously. Update: it’s done. 3 hours waiting, less than 5minutes visit.

I've been visiting this walk-in clinic every two weeks since February 2019. The staff are all great and kind, and do their absolute best to answer any questions you may have. Dr. Austin Mall is the doctor I've been seeing during my time there and he is without a doubt one of the absolute best doctors I've ever had the pleasure of meeting and being in the care of. He's incredibly friendly and accommodating and, also, quite the funny guy. If you're in his care rest assured that you'll be well taken care of.

Best Price and customer service especially for Covid PCR travel testing ... 75 no tax regular & 150 express test no tax .. We have been there for express covid test and the experience was amazing , entire team is very hardworking and responsive . We had some issues with the report and they were very proactive to correct the same *** Thumbsup for making travel testing affordable and easy for ppl *** keep up the good work - Rex supervisor is very helpful !!

Our family is so appreciative of this clinic seeing to our four year old. It’s a tough time out there for families with young children. Big thank you to Dr Mall who was so good with our daughter and made sure she received the antibiotic she needed. The adjacent pharmacy was also excellent. Very friendly and helpful. Thank you also to the front staff! She is feeling much better

Increased Clinic Wait Times WATERLOO AND KW CLINIC is currently experiencing higher than normal inpatient volumes. With the added pressure of staffing shortages created by the pandemic, the clinic is cautioning that wait times may be longer than usual for all but the most acute illnesses and conditions. Those considering coming to the clinic are requested to assess their illness, If unsure whether the severity of your condition qualifies as an emergency, please err on the side of caution, and visit the Emergency Department (ED). Below are some examples when to proceed to ER. • Difficulty breathing. • Infant under three months old with fever over 38.5C/101F or has a fever and is difficult to wake. • Chest pain, tightness in the chest. • Seizures. • A broken bone. • Continuous vomiting or severe diarrhea with signs of dehydration. • Stiff neck and sensitivity to light. • Severe abdominal pain. While our clinics are continuing to deal with the daily challenges during these unprecedented times by the pandemic. We ask that our community members and patients to recognize and appreciate these challenges and the impact they have on our staff, physicians, and the clinic’s delivery of healthcare services. A message from the Director: With a heart full of gratitude, I thank all of you getting up, getting dressed in your scrubs and going to work every shift. It takes grit and endurance to face all unknown challenges. You all are truly our Heroes because you care! God Bless You All.

Wrote on the form that I was allergic to a medication and they prescribed it anyway, just with a different name -.-' Wait time was reported to be 45 minutes but ended up taking around 2.5 hours. Actual appointment was 2 minutes Doctor was nice though

Dr Mall was really helpful and so was Samena and both were so kind and patient enough to help me with the invoice and the Medical note that was required by my Insurance to reimburse me. Everyone there really nice. Do recommend to visit here. The only recommendation i would give is to may be give little extra time to patient or to hear what they have to say so that patient feels satisfied too but overall i had a good experience and well treated.

Service and care was amazing. Our experience from the moment I called them with a question, setting up an appointment and to the extra-care they took with my aunt and her particular situation had us very impressed. My aunt's situation was not a "normal" walk in clinic type situation, but due to some changes with her family doctor we had no choice but to come to a walk in clinic. They acknowledged the special situation and really treated my aunt with such care and concern. Walk in clinic experiences can sometimes not be the best, but nothing but good things to say about the entire staff at this clinic. Thanks for caring!

The wait is long, but staff are friendly. The doctor I saw was really helpful. He was efficient, but thorough in his questions and care. He sent me for xrays and had me come back the next day for him to read them and provide follow up care.

KEEP AWAY FROM THEM! DO NOT COUNT ON THEM FOR HELP!! THE STAFF BELONG IN A HOSPICE!! So my dog got out of its room when the nurse was helping me with a hole the size of a soda can on my leg. The nurse dropped everything, left, told her supervisor my dog attacked her and i went a week and a half with improper dressing left in my leg. While i was told my ccac kitchenrr TO WALK TO THEIR WALKIN ON WEBER!! I HAD TO CALL ANOTHER REGIONAL CCAC OFFICE TO GET HELP!! NO ONE IN KITCHENER WOULD HELP ME BECAUSE MY DOG CAME TO SEE WHY I WAS IN PAIN! THE DOG DIDN'T EVEN LOOK AT THE F###$KING NURSE!!! STAFF BELONG IN A HOSPICE!!! DO NOT LET THEM NEAR YOUR LOVED ONES UNLESS YOU VIDEO TAPE THEM!!!! DO NOT COUNT ON THEM FOR HELP!!!

This clinic is wonderful. A lot of people complaining about wait times..it's a walk in clinic..of course they get busy during peak times. Considering how many people come in daily, the staff and doctors are so nice. I'm sure they have to put up with lots but they keep a positive attitude. I see one of the doctors weekly for an injection and he is so friendly and a makes coming back each week a positive experience. I would recommend to anyone.

I had no issues with wait time and people working around. It was not so busy. The Doctor (guy) was really rude to me. He wasn’t not even ready to hear what I want to say and he wants me to leave. If he is in such a hurry and can’t even talk to patients properly why do this job. All I want is to get a doctors note and he isn’t ready to hear me out. Not going to this place ever. Thanks to the doctor.

Horrible experience. Came at 5 pm on a Monday and filled up a form. I was told the wait time would be about an hour and people around me were getting irritated as the were told the same thing and waited over 2 hrs. On the medimap website it said the wait time was 40 minutes. They don’t even bother to update on the website! When patients say if they can come the next day they say sure but don’t inform them that will still have wait the same amount of time. Total b.s.

This clinic is outstanding. The doctors are always lovely and take their time with myself and my children. Really great with kids and understanding of time as they allow you to arrive and come back if there are long waits. Yes, it gets busy but I get why! Thanks for all of your help!

I always get fast service here. Reception area is never more than a couple of hours' wait, and the doctors take prompt action. This is not the kind of place to go spill your guts for 30 min and get sympathy. But if you want quick and efficient results, this place is great. I've seen several doctors here over the years, and none of them brush me off or make me feel like I'm imagining symptoms. They promptly take action to order diagnostics, prescribe medication, or make referrals.

I called at 10am and they said there were 8 people ahead of me. At the time I came in at 11:30am there were still 5 people in front of me. That means it takes 30minutes for each person to be in there. So I am very skeptical of their reservation and queue control. There is no screen to show who is in front of you and what your order is. It's all controlled by the front desk staff. This is unacceptable in this modern world.

The quality of service depends on the time you go. I came in yesterday at around 6:40pm and the receptionist was yelling at the person in front of me, and when I walked up to her she told me they weren’t accepting patients with an attitude. I came today much earlier, at 11:30am and it was a different receptionist and she was great. I was in and out within 30 minutes and Dr. Mohamed was very efficient. I understand the clinic can get busy and stressful but there should be a sign on the door when the clinic is no longer accepting patients, or a different way of communication.

Overbooked Clinic, less doctors. Hour of waiting, but no appointment. Less waiting time for covid tests. Recommended to book an appointment and come later. Staff is helpful, but if you're in pain - it's best to come early and book.. The doctor seemed pretty experienced and diagnosed me within 20s.

We got our Covid test for travelling/flying and the process was efficient and quick. The phone booking was simple - they base the scheduling of your appointment to ensure that you get the results in time. You tell the person the date and time of your flight; they then give you an appointment time. At the clinic, although busy when we arrived, the process was efficient. You receive a paper with instructions for registering to receive your test results by email. It worked perfectly. We received our results within 29 hours of the test time. The cost was also $90 per person. We would us this facility again!

We had an excellent experience at Waterloo Walk-In Clinic. The doctor diagnosed a wound on Harry's leg as very serious. The wound was cleaned immediately and dressed. Over the next three weeks we returned almost daily to change the dressing and to monitor effectiveness of antibiotics and healing. We are thankful for the attention we received from Dr. Mall. All staff at the clinic were accommodating.

Went to this place to get tested before my international travel & I have to say it was a great & smooth experience so far. The best thing was the test report price. Shoppers & Lifelabs are asking 199$ + Tax while we paid here 90$ including tax. Got hour results before 48 hours as well. Definitely recommend it to others.

The fast and one of the most affordable testing centres for COVID travel test ( I paid total of $90 per person). I booked the appointment on the phone and the test was completed shortly after I arrived (my overall wait time from arrival to registration and test completion was about 30 minutes). The test results arrived less than 24 hours after completion of the test but expect that it may take longer in some circumstances; There was free parking available in the plaza right in front of the clinic and the clinic is open until 8 pm which is very convenient thing for people who like to go after work. There is plexiglass dividers between visitors seats in the wait area. There are other safety measures in place which despite the clinic being very busy made me feel safe. I will recommend the service (both PCR and Rapid test for COVID) to my friends to use this clinic.

My experience with this clinic was wonderful. They were quick in their response. I was in and out in like 10-15 mins. Plus, they are charging for PCR Test very reasonable- not at all expensive, which is great - prices are comparatively lower than the other labs or clinics.

I called them to book a PCR test. They gave me a time slot to get the test done based on my travel date. It’s a walk-in clinic so there is a short wait time. It took me 15-20 minutes to get my turn. I followed the instructions and sent them an email immediately after my test and got the results within 29 hours. It was a seamless experience. I recommend this place for getting Covid test done.

Lovely staff and expert care. Helped answer questions and provide excellent guidance.

They do dressing changes monitor iv''s at the clinic on Weber street.

Probably the worst experience I’ve had at a clinic. Wait time and reception staff were wonderful. However the Dr I saw stood on the other side of the room from me, no heart rate or blood pressure taken, no physical exam. Cut me off in the middle of me explaining what was wrong to tell me I just needed a urine test. The minute the results came back and it wasn’t what he thought he said I was fine and told me I could go, none of my concerns were heard or taken seriously

This review is relevant to PCR test for travel only. Arrvied at the clinic 5 min before open on Sunday. Already about 20 people in the line. The nurse asked for my departure time and I was charged $100 which I supposed to be express service. The test result was expected to be available between 24 to 30 hours. The sample was taken by a nurse so the wait wasn't long. The nurse was very nice and cheerful. It took me total 30 minutes. The result finally came back at around 5am next day, less than 19 hours.

The receptionist lied to me. I called in advance asking if they were busy, she told me to come. I came in to a clinic full of patients... At least 30 people sitting... They shouldn't lie to people just to swipe their health cards and make profits.. I WOULD RATHER GO TO A HOSPITAL AND WAIT SAME AMOUNT OF TIME. lying is not appreciated, i am a mom of two young kids under 3.

The wait time was a little long, but well worth it. Dr. Zeeshan was really helpful in explaining everything and super friendly. Side note: They are super friendly and will let you go home and tell you to call after a certain time to check your spot in line. If I have any other problems I will come back here.

Waterloo walk in Clinic provides really great care to its patients. I have visited the clinic from 2019 and never had any bad experience. Dr. Mo and Dr. Pandey are amazing✨ they also call you if there is any update regarding your health and after their referral they also call you to get your feedback on your visit with specialist. Amazing walk in clinic.

When you need to see someone last minute, late in the night, weekends…. they’ve always had hours available. Yes you have to wait and the visits are usually quick, but that’s what you should expect at a walk in visit. My family and I really appreciate the availability of this clinic.

I visited with my 8 year old son and realized the clinic was at full capacity at 11am. The nurse was so nice and advised me of another location to try, I explained this was my 3rd location. She was SO kind and asked the doctor if he could squeeze my son in. The doctor said yes. She also said I didn't have to wait in the clinic and to come back for 230. They also called to let me know the doctor was ready to see him. The office is also very clean and organized, quick, efficient, empathetic. As a mom I am so thankful they actually cared about my child. He ended up having strep and I'm so glad they saw him. Thank you guys so much .

I recently had the opportunity to visit a walk-in clinic and I must say, I was thoroughly impressed with the level of care and attention I received. From the moment I walked in, the staff was friendly and welcoming, and the facility was clean and well-maintained. The wait time was minimal and I was quickly seen by a doctor who took the time to listen to my concerns and answer all of my questions. The doctor was very knowledgeable and professional, and I felt confident that I was in good hands. Overall, my experience at the walk-in clinic was exceptional. The staff was friendly and attentive, the facility was clean and well-maintained, and the level of care I received was top-notch. I would highly recommend this clinic to anyone in need of medical attention, and I would definitely return if I ever need care in the future.

The staff are wonderful, friendly and caring, especially my nurses Jen and Sharon. Always let me know what they are doing and how things are progressing. Appointments are always on time, no waiting. Also they try their best to accommodate your schedule. Highly recommend

We booked our RT-PCR test with this clinic before travel. we got Appointment for test as per our time convenience. Lady on the phone was very friendly and easy going. Also when we went to clinic staff for super nice with best customer service. We got our results sooner before we expected. Highly recommend in KW Area.

I got my covid test results timely within 24 hours.thanks

DYING HERE IS PROBABLY NOT THE WAY YOU WANT TO DIE. You might be tempted to come here just because it is next to the university, particularly if you are sick and don't feel like traveling too far. Please love yourself and go to any other clinic. People are nice, but that is not all what matters, unless you are not sick. Reviewers seem to be happy about PCR tests done here before traveling. They are probably not sick. If you are sick, any 5 minutes feel like an hour in hell, and you expect some minimal care. I called them before going there to know if a particular doctor was in duty. Spent half an hour on the phone with a recording that forces you to press 0 every two minutes or so, why is this thing not illegal? When they finally picked up, a staff person went to "see if the doctor is here" and hung up on me. Waiting time was 30 minutes in a small waiting room full of other sick people and 30 minutes alone in a room, and this happens anytime between 12 pm - 5 pm. You might come out more sick than when you entered even with distancing. Waiting time will go up once university reopens. I diagnosed myself. I told the doctor I have had some X disease years ago (and completely healed), so he prescribed antibiotics based on that and left. The whole consultation lasted 30 seconds. Insightless and a waste of time. I ended up going to another clinic, where they actually ran some tests on me and made an educated diagnose.

I have been going to the Clinic since beginning of September 2018. The Staff are amazing. I would highly recommend them for their excellent professional care. Their treatment rooms need to be upgraded as you feel like you're in an emergency triage center. The 5 star rating is because of the staff!

Whoever answers the phone sounds rude, annoyed, and irritated. Did I do something to piss you off today? I just called because I have some questions you're suppose to answer. But my goodness will not call there again. For ANYTHING!