1/5 Cindy H. 8 months ago on Google • 3 reviews
Subject:
Unpleasant
Experience
at
Tim
Hortons
Drive
Thru
Dear
Tim
Hortons
Management,
I
am
writing
to
express
my
disappointment
regarding
a
recent
visit
to
your
establishment's
drive-thru
at
7:17
AM
this
morning.
I
believe
it
is
important
to
provide
feedback
so
that
you
can
continue
to
uphold
the
high
standard
of
service
that
Tim
Hortons
is
known
for.
Upon
placing
my
order,
I
proceeded
to
the
cashier
without
any
vehicles
ahead
or
behind
me.
I
was
asked
if
I
possessed
a
rewards
card,
to
which
I
responded
affirmatively.
Subsequently,
I
retrieved
the
scan
code
from
my
mobile
phone,
a
process
that
took
no
more
than
30
seconds.
Upon
completion
of
the
scan,
the
cashier
admonished
me,
stating,
"Can
you
please
ensure
you
have
your
rewards
card
ready
when
using
the
Drive
Thru?"
Certainly,
I
understand
the
practicality
of
having
one's
rewards
card
prepared
prior
to
making
a
purchase.
However,
I
would
like
to
emphasize
the
context
of
my
situation.
I
had
exited
the
highway
spontaneously
upon
noticing
your
Tim
Hortons
location,
with
the
intention
of
making
a
quick
purchase.
Given
the
absence
of
vehicles
ahead
of
me
and
the
simplicity
of
my
order,
I
was
under
the
impression
that
I
would
have
ample
time
to
access
my
rewards
card
while
stationary.
The
manner
in
which
this
reminder
was
conveyed
left
me
feeling
somewhat
belittled
and
impatiently
dealt
with.
It
was
as
though
my
mere
30-second
delay
was
inconveniencing
the
cashier's
time.
I
admit,
this
experience
has
significantly
dampened
my
mood.
In
my
nearly
two
decades
of
living
in
Canada,
I
have
never
encountered
such
treatment
from
any
Tim
Hortons
staff.
I
must
highlight
that
the
majority
of
the
staff
I've
interacted
with
over
the
years
have
been
nothing
but
courteous
and
patient.
As
a
loyal
patron
of
Tim
Hortons,
I
believe
in
the
values
that
your
brand
represents
–
both
as
a
Canadian
staple
and
as
an
establishment
that
serves
a
diverse
clientele
from
all
corners
of
the
world.
It
is
my
sincere
hope
that
each
individual,
regardless
of
their
background,
is
treated
equitably
within
your
establishment's
premises.
In
a
country
as
welcoming
and
inclusive
as
Canada,
I
believe
this
principle
should
extend
to
all
aspects
of
customer
service,
including
within
Tim
Hortons.
I
trust
that
you
value
customer
feedback
and
take
it
seriously
in
your
continuous
efforts
to
enhance
the
customer
experience.
I
look
forward
to
a
more
positive
encounter
during
my
future
visits
to
Tim
Hortons.
Thank
you
for
your
attention
to
this
matter.
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