1/5 Fabien P. 11 months ago on Google
At
out
arrival
saturday
at
6pm,
there
were
a
younger
and
an
older
employees
at
the
front
desk,
the
younger
was
busy
with
a
guest
and
the
older
kept
looking
to
his
computer
for
at
least
2
minutes.
When
we
gave
our
name,
the
older
employee
said
very
rudly
"we've
no
reservation"
and
stop
talking.
As
we
did
not
want
to
leave,
the
older
employee
asked
me
to
write
my
name
on
a
post
it
in
order
to
check
it
again.
We
have
been
forced
to
show
the
older
employee
the
confirmation
of
the
reservation
in
order
to
get
our
rooms
and
the
older
employee
simply
said
it
was
fault
from
Booking
that
only
gave
our
first
name
(I
wrote
on
booking
my
first
and
last
name).
This
is
easier
to
reject
bad
on
Booking
than
apologising
for
being
rude
and
unprofessional...
The
older
employee
also
explained
it
happen
every
2
or
third
day
what
I
did
not
take
as
an
excuse
since
he
could
have
simply
asked
for
our
first
and
last
name.