Not Motorcoach Friendly, front desk- Keylon Sheppard refused to assist with with hotel amenities Driver offered to additionally compensate for use of a 110 Electrical outlet…. My recommendations is to bypass this hotel. Management would not be so kind as to return a phone call…. Other Breyer choices in the area. John Lizak

Good location. But the skink was stopped up and full of soggy green onions. Gross. They need to clean the rooms better.

Extremely clean hotel. Room was great no unusual smells like some hotels that overuse chemicals to mask odor. Definitely staying here again

I have stayed at his hotel several times and rooms and ammenites are nice. My only complaing about the facilities is that the bar has never been open when I have stayed there. My greatest complaint is that I booked my last 4-night stay through the Marriott Bonvoy website at $154 per night and was charged $193 per night. Marriott Bonvoy says to call the hotel. The hotel says to call Marriott Bonvoy.

it was totally clean and fine, front desk staff were very nice

It is the worst hotel I have ever been to. This was our first and last room here. The rooms were VERY DIRTY!!! And There was a hair in my pillow! The AC was moldy and had a lot of ash sticking to it!!!! At the moment I entered the room, I started sneezing and coughing because of how dirty the AC was. The trash cans were dirty and smelled disgusting. The breakfast wasn't good enough. I don't recommend coming here.

I experienced a lot of stress! There is a long black hair on the pillow, a couple of the same hair was found under the covers on the next bed. Carelessly refueled, dirty bins, the room was dusty, they wanted to change the room but met with people from the next room who said that everything was the same with them. At the same time, they had the audacity to write a note (lying on the table) in which they were asked to leave a tip. The kitchen where there is coffee and tea is dirty and no one lifted a finger to remove it. And all this, attention! FOR $240!!!

Clean, comfortable beds and rooms. Nice front desk service (Keylon) and a good breakfast bar. Great location to the Williamstown and N. Adams area. A bar for a cocktail is also right off the lobby area, a nice touch for a thirsty traveler.

I really enjoyed my stay. The kids and I enjoyed the hot tub and pool twice during out stay. The breakfast in the morning was delicious! I really enjoyed chocolate chips and almond slices in my oatmeal. Thanks for a great stay! Best, Clint

Our 2nd and last stay here. I am a Lifetime Gold Marriott guest. This is not up to Marriott standards. Fairly new hotel, so very surprising. Was at desk when couple asked to have room changed due to MOLD in shower. Went back to our room and we had mold in shower too! Room had irritating acrid chemical smell (which we had experienced on first trip and was told that it wasn't normal - seems it is) Room layout very odd. No USB chargers by beds. We had two queens - only electrical receptacle on far side of one. No wall outlet between beds by table - BUT - they tell you can get down on the floor and pull wall panel out and in dark cubby is an outlet (see pictures!) If you need outlet - C-pap or something you need to crawl on floor) Staff seems kind of detached. Marriott policy is to greet Elite members and thank them, but doesn't happen here. (Doesn't huty my feelings but seems indicative of experience here. My first ever one star review of a Marriott.

Mixed review. Adequately clean room. The clock on the microwave was correct but all the other clocks were set to the wrong time and we couldn’t figure out how to correct it. No vent in the bathroom so everything is soaking wet after a shower. Design/engineering flaw with all the windows in the building, which are always dripping wet causing puddles and the beginnings of mold growth in the corners. Reasonable desk staff, but not spectacular. The giant flaw was the breakfast area. The food itself looked fine, but the tables and counters and floor were filthy. Spilled milk, sugar and juice, crumbs everywhere, dirty waffle maker, nothing refilled when empty, full trash cans. Poor training and/or lack of supervision. The manager is supposedly a former Marine. He should know how to train and motivate people to do their jobs. If the kitchen were spiffy they would get 4 stars.

Really disappointed with the hotel. Had hoped for so much more. First room had non-functioning toilet and sink. Second room had non-functional TV. Ended up moving twice. The third room was dirty but functional. Asked for the room to be serviced, told that rooms do not get serviced daily. Asked to please have the room serviced anyway - told that it would be - and it never was. Asked for clean blankets and sheets, and ended up changing the sheets ourselves. The whole place is in need of a deep clean, carpet shampoo and a scour of the breakfast area. Fruit moldy and otherwise, uninspiring. It is a great location, close to an amazing college campus and it was a disappointing stay.

Great hotel experience . Amazing pool and hot tub, that was very clean. Friendly and helpful staff. Definitely going back on our next visit to Williamstown 🍂🍁

This is a very nice hotel. The staff said that they opened up right before the pandemic hit, so as of June 2022 it still looks brand-new. The building is bright and modern. The rooms have huge windows with views of the surrounding mountains. There's a great patio out back for relaxing with your family. I would definitely stay here again. There are four 2-stall EV chargers (charge point) that aren't working. It will be great when they activate them.

Iv stayed here a couple of times on a month for work with 6 other guys that work on my crew and we stay at a lotta hotels and this is by far one of the best ones we’ve stayed at! Front desk was great and efficient, breakfast was good, rooms are super clean and nice, beds are comfy. We see a lotta hotels that look good online that are trash in person so it was nice to get a room that was better then expected! This is a 10/10 for me

Well the front desk is so nice. I get to my room and it looks nice. The bathroom has an opened soap and dirty wash cloth. I call to ensure no one else is assigned to my room. They give me new keys, soap and towels. Didn't really say anything about the situation. Now I go to the shower and there is hair in it and it's dirty. I'm a bit concerned that my room was not actually cleaned. I feel bad I know everyone is understaffed. I just hope the sheets are clean. Yikes!

Only drawback we experienced was a very slow flow of hot water. It took awhile to get hot water at the sink and we had the shower cranked fully and barely got water hot enough to shower in.

The hotel and location are great. Service is subpar. The woman at the front desk was uninterested in any of our requests (connecting quiet rooms, a crib for a toddler) although we had booked a year in advance and are gold members.

Very nice place to stay. Stylish and clean. Rooms well appointed. Short drive to the good restaurants nearby Room rates can be high - better to pay in points. More than a 2 star hotel for sure. 3 or 4.

I agree with the guy below who says that this hotel does not answer the phone. If there's no one at the front desk, what happens if you're staying at the hotel and there's an emergency, or unruly guests. Is there no one there to control that kind of a situation? Which seems more common now than ever in the past. I find it really creepy that these budget hotels have no staff anymore. Really weird!!!

Stayed three times in one year. We will keep coming back to this clean and cheerful hotel. Nice pool, above average breakfast and a very short drive to the nice little downtown.

I had an awful night. Had to wake up at 3 am to pick someone up, didn’t feel well, etc. Their check out is 11:00 am. I woke up at 11:00 am and asked for a late check out. Mind you I was staying off season and this was a Monday am. The hotel was nowhere near full. I asked for a late checkout and was told I could only have until 11:30 am “only because they had a lot of turn over today.” I doubt it. Their check in time isn’t until 3 pm and the hotel is empty. I won’t stay here again. The woman was rude.

Great staff. Out here for 3 weeks and every week when checking in or out the staff is friendly and accommodating. Good location with Mountain View’s . Pool is nice and clean. Good breakfast, and clean nice rooms. Thank you staff

We come here multiple times a year when visiting family. This is a somewhat new hotel, which I believed opened maybe 5 years ago…. So, the property is beautiful with spacious rooms with spacious bathrooms(so important when other hotel bathrooms don’t have enough space for one person). Also, nice views from the rooms, and located walking distance to many restaurants, and a short drive to downtown Williams Town. We haven’t been here yet during the summer (visit family where they camp), but it looks to have a beautiful outdoor area with fire pits. Also, connected to the is a bar with tons of seating. This seating is also for the breakfast area. Usually when we come the hotel is dead, this time it was super busy, and there was plenty of space during breakfast hours. The breakfast was surprisingly well kept to how busy it was. They have warm eggs, omelette, breakfast meats, fruit, cereal, bread products, oatmeal, and yogurt daily. They use to have phenomenal waffle makers, but this time they had pre made ones to be placed in the toaster. Only complaint this time is parents who don’t care about others. Our floor was packed with kids who were running around and loud all the time. This is to be expected at times. However, this was happening between 7-8 am. Parents even came out and join the ruckus with the kids, and not be good parents. Instead we had both kids and adults screaming outside our door from 7-8 am. Please be respectful people, and not be horrible human beings like these parents when staying at hotels. This hotel has huge areas by elevators(no rooms are near elevators), and an enormous lobby and dinning area that you can congregate with family and kids in the morning and all times of the day. Don’t do it in front of other guest’s doors while they’re sleeping or relaxing while waking up.

Since the manager doesn't seem interested in responding to my email concerning our stay, I've copied it below: Hi Mike, My family and I stayed at the Fairfield in Williamstown Friday to Sunday (4/29-5/1) of this past weekend and we had a few frustrating experiences we wanted to share. When we arrived Friday we checked into rooms 238, 240, and 242 after driving all day from the D.C. area we were really looking forward to getting some rest. My brother and sister-in-law discovered the toilet in their room (240) was clogged and called the front desk. The woman working told them she could bring them a plunger to use themselves. This was not an acceptable response and she was not willing/able to fix the toilet herself so they were moved to room 208. When I got up Saturday morning in room 242, I pulled the comforter up and noticed a few spots of dried blood around the top of the comforter that I knew did not belong to me. I informed the housekeeping staff who were working on our floor when we were leaving and they told me to speak to the front desk. On our way out for the day, I let one of the women at the front desk know I had found some blood on the comforter and would like all of the bedding to be changed, she apologized and said it would be taken care of. This was around 9am. We returned at 5:30pm and upon entering my room, it was obvious that not only had the bedding not been changed, but the room had not been cleaned at all. I attempted to call the front desk only to discover the phone wasn't working so I went down to the lobby. I told the woman at the left side of the desk that I had asked for my bedding to be changed and that hadn't happened. She said she was new and needed to wait for the other woman working. The woman on the right finished her transaction then turned to me and said she could give me a clean comforter for me to change the bedding but they were unable to change all of the bedding or help me because there were only 2 of them working. Meanwhile, the woman working at the bar was facetiming a friend and there were no other guests in the lobby so in my eyes, at least one of the three women should have been able to do something to rectify the situation. I reiterated that there was blood from another person on the bed I was to sleep in and I needed new bedding or a new room. We were then moved to room 212 which was acceptably clean. On Sunday morning when we checked out, we were asked how our stay was and shared these experiences with the woman who was working at the desk and who turned out to be the same woman who told my brother she would bring him a plunger Friday night. I understand that staffing issues are impacting every industry right now and I'm sure your staff is stretched thin. But at $350+/night per room, over $1,000/night for our family, I would have expected clean bedding and working toilets which I don't think is an unreasonable expectation of any hotel. Thank you for taking the time to read and acknowledge these issues we experienced.

We were only there overnight. We arrived about an hour before check-in time. They let us check-in anyway. The room was very clean and comfortable. The complimentary breakfast was great. Everything from fresh fruit to waffles. I would definitely stay there again.