WIRELESSWAVE | Cell Phones & Mobile Plans image

WIRELESSWAVE | Cell Phones & Mobile Plans

Cell phone store Cell phone accessory store

👍👍 wonderfully seamless experience upgrading my phone today at wirelesswave in st vital mall had the pleasure of dealing with Daved and kayla.they were both very helpful finding me the perfect plan, the best phone and even taking care of all the set up for me.this wasn't my first visit and won't be... People often mention phone, Kayla, service, recommend, helpful, time, phones, Sarah, customer, Vital,


Address

1225 St Mary's Rd Kiosk 709K, Winnipeg, MB R2M 5E5, Canada

Website

www.wirelesswave.ca

Contact

+1 204-772-9283

Rating on Google Maps

4.60 (112 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 6 pm
  • Sunday: 11 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: phone (63) Kayla (42) service (22) recommend (21) helpful (17) time (15) phones (14) Sarah (14) customer (14) Vital (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Julia H. 2 years ago on Google
    Special thanks to Daved for his most personable service and attentiveness my needs today. He is a wonderful asset to Wireless Wave. I willl be sure to recommend him to my acquaintances.
    1 person found this review helpful 👍

  • 5/5 Lindsay R. 2 years ago on Google
    I recently needed a new phone, I went to Wirelesswave at St Vital Centre and was helped by Kayla Miller. She is very knowledgeable about the phones and plans helping me to pick one suitable for my needs. Kayla is fantastic and made the process of very easy. She helped me with the process of backing up my phone and guided me in how transfer all of my info from my old phone to the new phone. I highly recommend going to wirelesswave at st vital go see Kayla Miller a if you need a new phone! Again back for another phone! I had an unfortunate accident and my phone paid the ultimate price. Kayla M was so helpful in the process of replacing my phone. 😁 highly recommend Kayla for all your cell phone needs!
    1 person found this review helpful 👍

  • 5/5 Ryan R. 3 years ago on Google
    Strongly recommend going to this store and deal with Kayla Miller ! She is very helpful and very knowledgeable of all the products!
    1 person found this review helpful 👍

  • 5/5 Sasha S. 3 years ago on Google
    I can't say enough good things about Kayla Clark at the Wireless Wave in St Vital mall. I wish I could carry around a sign sending people to go see her. I've been shopping for a new plan for my son's phone, and a tablet, and I've either been left standing alone looking at the phones without getting a lot of help, or people making things overly complicated, trying to oversell me on things I don't want. So I went to see Kayla, and I told her what I wanted and within 10 minutes she had done exactly what I needed, she was so friendly and helpful, didn't shove extras down my throat, and I couldn't be happier. I am telling anyone who will listen that if they are shopping for a new phone, new plan, upgrade, anything like that, go see Kayla Clark at wireless wave in St Vital. I have never had a simpler experience, with a friendlier person! I just wanted to add, my oldest son passed away a few years ago, and my youngest son wanted badly to have a phone number similar to his brother's phone number. She worked tirelessly trying multiple combinations until she found a phone number that we were happy with. She knew what she was talking about, and by the time I went to see her I was so tired of people saying "I'm not sure let me look that up", that Kayla was a breath of fresh air. I can't tell you what a relief it is to deal with someone who actually knows what they're talking about!
    1 person found this review helpful 👍

  • 5/5 Jeff K. 3 years ago on Google
    Kayla C was very efficient and helpful. We got our phone, case, and plan all setup very quickly. Thanks Kayla C!
    1 person found this review helpful 👍

  • 5/5 Chantal M. 3 years ago on Google
    Kayla C was so helpful, she found us an amazing deal on devices & plans for our whole family. Explained everything very clearly, was very knowledgeable on the plans and devices. Definitely felt comfortable and not taken advantage of. Didn't feel like the sale was all that mattered, she actually listened to our needs and found something that fit.
    1 person found this review helpful 👍

  • 5/5 Leah I. 1 year ago on Google
    wonderfully seamless experience upgrading my phone today at wirelesswave in st vital mall had the pleasure of dealing with Daved and kayla.they were both very helpful finding me the perfect plan, the best phone and even taking care of all the set up for me.this wasn't my first visit and won't be my last, very knowledgeable and friendly staff. I have sent a few friends and family to see them and would recommend wirelesswave time n time again,thank you again for the great service.. 🌟🌟🌟🌟🌟
    1 person found this review helpful 👍

  • 5/5 Zach D. 2 years ago on Google
    Exceptional Service! Highly Recommended, David helped fulfill all of my new phone needs and more!! 6 out of 5 Stars!
    1 person found this review helpful 👍

  • 5/5 AZIZA S. 3 years ago on Google
    Thank you Sarah for making me feel important and that anything was possible. I first came to Sarah with a serious malfunction, on my birthday my phone STOPPED functioning. Sarah was great to converse with, light hearted, smiling, laughing and empathetic to my needs & wants, Sarah made my birthday a success! Because of Sarah’s amazing customer service, experience and knowledge from my first experience l, I used her services for even a bigger task! I recently became a caregiver to my father (suffers from early onset dementia), I needed to replace his phone which was smashed. A phone that is not functioning to a person with a mental illness/disease (dementia) is like losing a finger! Sarah listened to my needs and wants again (she is also a great listener) she saved the day again for me, after 3 hours of being on many calls with virgin customer service representatives ( which were uneducated, poor customer service skills and lack the knowledge to interact with their peers to sell their services and products) Sarah managed to successfully put my dad into a new phone and contract! Thank you Sarah for the amazing experience and I will definitely be working with you and your team again. Truly thank you for caring !
    1 person found this review helpful 👍

  • 5/5 Divine L. 3 years ago on Google
    Excellent prompt and friendly service! Kayla Clark is very knowledgeable and ensures that your mobility needs are met. She even went out of her way to find the right colour phone for my two teenage daughters! Highly recommend seeing Kayla for all your cell phone needs.
    1 person found this review helpful 👍

  • 5/5 Jeff R. 11 months ago on Google • 20 reviews
    I picked up a new phone and received awesome customer service from Prince. He was customer focused professional and covered all details. I would definitely reccomend this location and Prince.

  • 5/5 Cristina G. 4 months ago on Google • 17 reviews
    Eric was extremely helpful and patient in helping me upgrade my phone! He even went as far as calling in and waiting on hold for at least 30 minutes to make sure I received an online deal I had seen with my carrier. He truly went above and beyond and got me a better deal than I had originally anticipated. Thanks Eric!

  • 5/5 Claudia F. 4 months ago on Google • 10 reviews
    Kayla at the St Vital mall location was very good and patient. We shared some laughs and we talked about family all while she set up my new phone. Thank you 😊

  • 5/5 Sandy M. 3 years ago on Google • 4 reviews
    My husband and I saw Kayla Clark at st vital for new phones and plans. She went above and beyond trying to get me the best deal possible! She was friendly, knowledgeable and helpful. She made sure I was comfortable with my new phone and followed up to make sure that I was happy! She even made sure to tell me i can contact her to ask for any help I needed!! Highly recommend Kayla. She honestly made me feel like I was family because she was so attentive and helpful!!!

  • 5/5 Mike Del G. 3 years ago on Google
    5th phone from Kayla C from Wireless Wave in St.Vital Mall. Best service I've had, I recommend all my friends and family to go see her.

  • 5/5 Edward G. 3 years ago on Google
    Had great experience with Kayla C and Kayla M. Both are very genuine in helping their customers mainly me. Thank you !! Only thing is they need smart watches at this location. Also they are easy on the 👀!! Ask for them you wont be disappointed.

  • 5/5 travis d. 3 years ago on Google
    Being going to the wireless wave for years being dealing with Sarah every time She always makes the time fun and worth coming back for any of my phone needs Will recommend her to anyone that is looking to upgrade their wireless phones Thanks Sarah I will back

  • 5/5 Jason Y. 3 years ago on Google
    Thank you Kayla C for your help and assistance you were very helpful and made things very easy. If anyone is looking for Phones, plans or accessories head over to St V mall and see Kayla C shes is awesome Thanks J

  • 5/5 Dee Jay R. 3 years ago on Google
    Go see David at wireless wave st vital. He's helped me and my family with all their phones in the last few years. Best service and very knowledgeable

  • 5/5 Jarrod M. 3 years ago on Google
    I recently needed a new phone and was helped by Kayla M at wirelesswave St Vital. She made the process very easy and was a pleasure to deal with. She transferred all my info from old phone over to new one which was super convenient. She was knowledgeable about the products and plans, and would definitely recommend to Go see her if you need a new phone!

  • 5/5 Grant F. 3 years ago on Google
    Amazing Experience! Kayla took the time to explain everything I needed to know to change and upgrade my phone plan. She absolutely went above and beyond and sent me away knowing I made the right decision. Highly recommend and I will return for future business!

  • 1/5 Linda W. 4 years ago on Google
    I took my new phone in because it won't work on mobile data so they changed sim card and charged me 10.00 but phone still not working

  • 5/5 Robin S. 4 years ago on Google
    I met Scott today regarding questions on my cell phone and had all answered. Scott is an asset to this location.

  • 5/5 Kinjal A. 11 months ago on Google
    Loved the service! Great phone and amazing customer service by Prince. Always visit wirelesswave for your phones

  • 5/5 rhett m. 1 year ago on Google
    I had a great experience with Babur. He was very friendly, understanding and accommodating to all my needs. Thank you for all your help!

  • 5/5 Kinza Z. 1 year ago on Google
    Prince provided amazing service and went above and beyond to get us the best deals! Highly recommend

  • 5/5 Jay M. 3 years ago on Google
    It was nice dealing with the team. Very professional

  • 5/5 McKennah B. 3 years ago on Google
    My partner and I both needed new phones and wanted to switch cell providers. DAVED was very helpful, friendly and knowledgeable. We are very pleased with the changes made and the assistance we received.

  • 5/5 Christine W. 3 years ago on Google
    I meant to write this much sooner, but better late than never! Where do I begin.....KAYLA CLARK!!!!!! First off, I was referred to KAYLA CLARK by a close family member, whom I trust...so, my first contact was over the phone (Covid ) in late November 2020...I told KAYLA CLARK what I was looking for; new phones for myself and my hubby, as well as a third phone for our daughter (Christmas gift). I also told KAYLA CLARK that I was looking for the best package possible (financially) and she worked hard to find a package that best suited our needs (a couple of hours at least!) We than met her at our scheduled appointment at St Vital where she again spent almost 6 HOURS -figuring out and ironing out issues with our previous provider as well as transferring all data,contacts,etc.to our new phones and choosing a new phone number for our daughter! All the while KAYLA CLARK was incredibly patient, witty and even helped other customers at the same time! I would not hesitate to refer anyone and everyone to her! (I'll be calling her shortly to buy a new phone for my mom 😁)

  • 5/5 Ray B. 3 years ago on Google
    I just got a new plan setup through wireless wave. I had Kayla help me out and she was wonderful. She answered every question I had, guided me through all the changes and was extremely helpful!

  • 5/5 James S. 3 years ago on Google
    I have dealt with Kayla C numerous times. Amazing customer service with a beautiful smile to go with it! Very knowledgeable and helpful. Highly recommend Kayla and all the staff at Wave St V

  • 5/5 Shannon P. 3 years ago on Google
    Kayla C provided outstanding service today at St. Vital Centre! I had a lot of questions about changing my plan and she replied promptly and with all the correct information. Thanks for making this easier and I am very happy with the deal I got today on 4 phones for my family!. Also Kayla M was terrific in helping us swith over our iphone information to the new devices! Wirelesswave is awesome!

  • 5/5 Heylia J. 3 years ago on Google
    This is the 3rd time I've been going to see Sarah for a phone. Each time she was so nice and patient while explaining to me the features of my new phone. The most recent time I had to bring in my grandparent for a new phone and Sarah was the kindest, most thorough, and PATIENT staffer. I can imagine it can be frustrating explained a new iPhone to my grandparent (not to mention the language barrier), but Sarah did an amazing job! Totally recommending her.

  • 5/5 Roger A. 3 years ago on Google
    Had the pleasure of working with Matthew today. Matthew was incredibly patient, professional and did an incredible job on his advice on purchasing 2 phones. He provided the best customer service possible. We would most definitely recommend Matthew and this kiosk. For your cell phone needs this is most definitely the place to check out. Thank you Matthew

  • 5/5 Jordan F. 3 years ago on Google
    Kayla is full of sass, but she gets you all the info you need and really helps you make the best decision.

  • 5/5 cole m. 3 years ago on Google
    Daved was great! 10/10 , would recommend.

  • 5/5 Fernand R. 3 years ago on Google
    Service and personnel very friendly and helpful, thanks Kaylas.

  • 5/5 Paul 3 years ago on Google
    AJ is top notch. Quick, knowledgeable and courteous service. Paul A.

  • 5/5 raman g. 3 years ago on Google
    Stvital wireless -AJ is really helpful and great at his job.

  • 5/5 Ray G. 3 years ago on Google
    AJ was an incredible help with getting us what we were looking for - a plan that was the right fit along with incredible service during a difficult time for most families. He was courteous, kind and, most of all, mindful of our needs as customers. Would definitely recommend his services to our friends and family.

  • 5/5 TJ W. 3 years ago on Google
    We dealt with AJ who went above and beyond on a variety of fronts I.E. appointment time, communication, accessibility, explaining our options in detail, and patience. AJ got both my wife and I into new phone plans that were quite reasonable with added bonuses to boot. If your looking for a new cell phone or upgrading/renewing, we can’t recommend AJ enough. This gentlemen is genuine about his customer service, and is deserving of a positive review. Wireless Wave should feel proud having a sales associate on staff putting in the effort that AJ does daily.

  • 5/5 Vicky L. 3 years ago on Google
    I have been buying my phone for the same place for ages. This time around I dealt with AJ. He was absolutely amazing. When was the last time you got a follow up from someone when you bought a phone?😍 yeah, probably never! Aj followed up - and it just so happens my phone wasn't working properly. I ended up having trouble - in the middle of a lockdown, pandemic in full force and he still contacted managers, spoke to some coworkers to ask about the new androids to see if there was something he didn't try - ALL from home and helped me out! All the staff that I was not witness too that helped AJ - THANKYOU! YA'LL are the real MVP! You should hit up AJ at wireless wave next time you need anything phone related!

  • 5/5 John Paul E. 3 years ago on Google
    Just wanna say thank you to AJ Nayo for helping me and my girlfriend to get a good deal on our phones. Highly recommended! If you are looking to get a phone, make sure to look for AJ. He’s very friendly and helpful!

  • 5/5 Matt T. 3 years ago on Google
    Great experience and staff! AJ was my sales associate and did a great job! I was in need of a new phone due to my prev. phone breaking. Easy transaction, great deal with the added bonus of in store credit for extra goodies! We were able to properly social distance with the plexiglass shields and masks. Also all products were properly sanitized. Thank you AJ and the staff at Wirelesswave St Vital!

  • 5/5 Richard L. 3 years ago on Google
    AJ is a world class gentleman when it comes to getting you what you want. His commitment to make the whole process satisfactory was phenomenal and I would highly encourage everyone to seek him out if you need help with your wireless services. Thanks AJ! Also kudos to the rest of the team for being friendly and welcoming.

  • 5/5 Matthew C. 3 years ago on Google
    Kayla Clark from St. Vital wirelesswave helped us out greatly and was able to contact her anytime with questions and the latest deals. Both me and my wife now have some new phones. Thank you!

  • 5/5 Dhaval B. 3 years ago on Google
    Best Service with smiley faces!😊 Thanks guys👍

  • 5/5 Aishah A. 3 years ago on Google
    Kayla C is amazing! Spoke to about 10 Bell reps and they couldn't help me, but Kayla did in about 5 minutes! AMAZING!

  • 5/5 Christine M. 3 years ago on Google
    Sarah was AMAZING and set us up with exactly what we needed.

  • 5/5 Frixie A. 10 months ago on Google • 1 review
    Really great customer service from Dharmang! Thank you so much for patiently explaining everything and answering all our questions 😊 We'll definitely keep coming back and we look forward to doing more business with Wirelesswave❤️

  • 5/5 jeffin j. 1 year ago on Google • 2 reviews
    The wife and I went to WIRELESSWAVE for new phones and contracts.Prince provided excellent customer service and set us up with cheaper and better plans.If you need a new phone or plan recommended please visit the store and contact Prince

  • 5/5 Shelley P. 3 years ago on Google • 1 review
    I recently upgraded my S7 and dealt with sales associate Kayla Miller. She was super friendly and very thorough when explaining my new phone options. Within the 15 days (return policy), I took back the phone I had chosen and as promised, Kayla provided me with a hassle free exchange for a different phone. I am very happy with my new S10 and would highly recommend Kayla M. for any of your wireless needs. She went above and beyond to ensure customer satisfaction and definitely provided me with five star service!

  • 5/5 Ephone L. 11 months ago on Google • 1 review
    The most amazing and exceptional experience purchasing a phone! Prince was ever so helpful and guided me through everything as a first timer, very patient and understanding. Even whilst being busy I see he puts in so much effort with each customer. Highly recommend WirelessWave at St Vital, thank you again Prince for all the help!

  • 5/5 Shawn W. 3 years ago on Google • 1 review
    Had the fortunate pleasure of dealing with Kayla. I was looking for something new and wasn't keen on how plans have changed recently. Kayla was patient and she found me exactly what I was looking for. She broke down the process extremely well and is what I consider the gold standard for how to deal with someone when it comes to customer service. Kayla even followed up with me to ensure everything was great with setting up the phone at home. Would recommend Kayla and her team to any friends or family without hesitation.

  • 5/5 Jen F. 1 year ago on Google • 1 review
    I recently got a new phone and had the pleasure of dealing with Kayla Miller at Wireless Wave St. Vital. She truly went over and above to get me the best deal on a phone and plan. She is so knowledgeable and was able to find the perfect fit for me. She is friendly, professional and made the whole process very easy. Would 100% recommend her to a friend.


Call +1 204-772-9283 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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