2/5 Emeka O. 3 years ago on Google
Initial
impression
I
got
from
the
person
who
recommended
this
place
was,
it
was
a
good
place
for
an
overnight
stay.
Didn't
live
up
to
its
billing.
It's
a
boutique
hotel.
Small,
but
well
furnished.
No
signage
outside,
so
you
wouldn't
know
it's
there
if
you
were
just
passing.
Spent
a
night
on
27
November
2020.
My
issues
started
from
the
front
desk.
Zero
porter
service.
Had
to
lug
my
bags
up
the
stairs
by
myself.
Twice.
Not
that
there
was
no
one
at
the
front
desk.
The
receptionist
was
there.
There
was
a
young
man
(or
two)
dressed
in
porter's
garb.
They
just
stared
at
me
as
I
passed
with
my
bags.
They
didn't
think
someone
should
have
come
to
the
car
to
ask
if
I
had
bags
to
carry.
The
a/c
in
my
room
wasn't
cooling
well.
If
you
like
a
cold
room,
don't
stay
in
Rm
024.
I
called
maintenance
to
look
at
it.
They
came
quickly
enough
and
got
it
to
work.
They
assured
me
the
problem
was
solved
and
it
would
still
be
working
when
I
came
back
from
the
function
I
was
attending.
When
I
returned,
the
a/c
was
not
working.
I
called
maintenance
again,
they
said
they'd
be
right
up.
No
one
showed
up
till
morning.
Worse,
no
one
called
to
explain
why
or
to
apologize
when
I
checked
out.
To
make
matters
worse,
security
knocked
on
my
door
a
few
minutes
past
midnight
(luckily
I
hadn't
slept)
to
ask
me
to
move
my
car!!
Someone
wanted
to
go
out
and
my
car
was
blocking
the
way.
The
parking
space
is
quite
small
and
cars
had
to
park
behind
each
other.
They
woke
up
another
guest
and
both
of
us
had
to
back
our
cars
out
for
the
exiting
guest
to
move
out.
The
Front
Desk
ought
to
have
had
the
presence
of
mind
to
ask
us
to
leave
our
keys
so
our
cars
could
be
moved.
Or
at
least
warned
us
before
we
turned
in
for
the
night.
Overall,
it
was
shoddy
customer
service.
Took
a
whole
lot
away
from
the
hotel
amenities,
most
of
which
were
quite
nice.
However,
lack
of
thorough
maintenance
is
beginning
to
show
in
some
of
the
fittings.
The
mattress
in
my
room
was
soft
and
saggy
in
the
middle.
My
wife
woke
up
with
a
back
pain
and
headache.
I
was
luckier,
no
headache.
The
customer
service
was
the
deal-breaker
for
me.
My
wife
shared
some
of
these
thoughts
with
the
front
desk
before
we
left.
I
hope
the
management
sees
this
review
and
either
makes
personnel
changes
or
trains
them
better.
I
will
probably
stay
here
one
more
time
to
see
if
there
are
changes.
If
none,
it's
bye-bye.
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