1/5 roy c. 5 months ago on Google
Our
stay
was
ruined
by
the
reception
management
staff.
They
were
rude
from
arrival
until
we
left.
On
our
last
night,
they
tried
to
charge
us
for
dinner
when
we
were
half
board,
we
ended
up
with
no
food.
Quite
unacceptable
behaviour.
The
"restaurant"
staff,
bar
staff
and
room
cleaners
are
friendly
and
excellent.
The
only
reason
this
"elite"
hotel
scored
1
star.
As
for
the
restaurant,
the
food
is
overcooked
and
mediocre.
The
wine
is
appalling
and
very
expensive.
They
do
not
use
local
produce
as
they
claim.
There
are
many
superb
local
vineyards
nearby,
none
were
offered
in
this
hotel.
The
selection
of
cooked
meats,
that
claim
to
be
turkey
or
ham
I
wouldn't
feed
to
a
dog.
Ultra
processed
food,
fatty
unpalatable
and
awful.
The
restaurant
scrummage
is
not
a
great
experience.
Battling
past
arms
and
elbows
to
get
to
the
hot
bland
food
with
sloppy
sauces
is
no
fun.
Much
of
it
seems
to
be
bought
in.
Basically
ready-made
reheated
dross.
Breakfast
seems
an
inconvenience
for
the
hotel.
I'm
no
fan
of
dried
inedible
"bacon"
or
cheap
tasteless
fatty
sausage.
The
coffee
is
strong
and
doesn't
taste
like
coffee.
Rooms
are
dated,
a
bath
with
a
browning
rubber
mat
and
a
clinging
shower
curtain.
Not
suitable
for
anyone
with
a
disability.
The
balcony
was
dark
and
dismal.
We
had
a
"view
of
the
gardens"
or
more
accurately
the
car
park
and
next
hotel.
The
hotel
grounds
are
clean
and
very
tidy.
The
bar
staff
are
pleasant
and
do
their
jobs
very
well.
Had
it
not
been
for
the
awful,
rude
and
aggressive
duty
managers
staff
at
reception
I
would
not
have
left
a
review.
We
won't
be
coming
back
here
again.
I
feel
sorry
for
the
polite
and
pleasant
members
of
staff
working
here.