Worst rated Jewelry stores in Perth, Australia

😠 I have had to pay twice to repair a product that broke within a month. The staff are rude and unhelpful. I highly recommend avoiding Zamel's especially this one

😠 Absolute disgrace. I stopped in here today to look for an engagement ring with my partner. Firstly I was told the sales attendant wouldn’t look at final pricing she could do until we were serious. Say what? How do you know we’re not serious? When I asked to look at a ring over $1,000, she then told...

😠 Bought some earrings in January and had an issues with one of them. Went back to the same store the same week and customer service was HORRIBLE. They kept reassuring me the issue was fixed, but it wasn't, so I had to come back few times and every time they blamed me when the issue was there from the...

👍👍 I love my ring we purchased from here today. Lots of options to choose from after searching the whole store and other jewellery shops but Prouds had most friendly atmosphere

😠 Don't waste your money !!! Spent over $7000 on a Vera Wang engagement ring. Within 18months the stone had come out. Went back as had taken out cover, was told the cover doesn't cover it as lost stone is general wear and tear - Really $7k with insurance - Stone comes out of setting and not covered !!...

😠 Don’t get piercings from here! I went with a couple of girlfriends we were all getting the tops of our ears pierced, I turned up a bit later and when I went to pay first the girl behind the counter said there’s already two before you go away and come back in 25 minutes. I said I’m with them can I pa...

😠 You need to sort your staff out in the newly opened Mandurah store. My Vera Wang ring was originally bought from another store by my husband for me and he also purchased the after care plan, total of $6000. I contacted the mandurah store by phone three times and my mum also dropped the ring in for m...

😠 I don’t even want to give one start but unfortunately that is minimum to write my experience. I bought I ring few months back and I was told size can be adjusted at anytime but turned out the size I want they can’t adjust it. It will need a special order. I put special order and gave ring back to th...

😠 My daughter ordered an engagement ring, the staff called to say it was in. Wrong ring!!! Tried to say it was the correct ring and took no responsibility or apologise for a huge mistake. The staff were rude and condescending, the correct ring took months to arrive through covid. Instead of a happy o...

😠 The assistant manager Jessica in this store is disgustingly rude and deceptive. My mother was misled to purchase one earring. She was not informed at any stage that the earring stud was not sold as a pair and was never shown the item as is customary when purchasing jewellery. The earring was display...

😠 Went in here. Yes it was on closing time but lady was a bit rude and i felt she just wanted us to leave. Didnt really want to help us. Sad really cause i always buy from here. Wont now but. But on saying that the girl that tried to help me last week was amazing

😠 My partner bought my engagement ring from here and was not offered the care plan, my ring needed to be resized and we had to pay for it. We dropped the ring off and got a quote for $85 and then on collection of the ring I was asked to pay $100. I asked why when I was quoted $85 and the lady said so...

😠 Wouldn't give this company a 1. My grandmother took her platinum ring with three set diamonds to be resized some years ago. They took the stamped platinum ring and replaced it with sterling silver. Ring was valued years prior with another jeweller. You think they fixed it? No. Now my expense to buy...

😠 My experience at Shiels was terrible, I went in just Thursday to buy a piece of jewellery for my girlfriend. As soon as she opened it and put it on one charm from the bracelet snapped off, we thought that its fine as it's still usable. The next day she puts it on and while we're talking it falls off...

😠 I bought a watch at this store and guess what? They put the incorrect warranty card in the box! Months and months went by of me following them up. They made the process complicated and never kept their word. Extremely bad communication between Claremont and Garden City store, each passing the buck...

😠 Yesterday, I went to the Karrinyup store with my little one and it was very bad experience at Angus & Coote store. One of the customer lady on the store was so rude and arrogant. I asked her about a few products but the way she responded was so disrespectful. Even she said to her colleague that th...

😠 Absolute joke. Engagement ring had loose claws. Was going head office for repair and was to take 2 weeks. Rang up after 2 weeks after hearing nothing and someone was supposed to update me. Week 3 I rang same thing.. week 4 same thing! No communication. Empty promises.

👍👍 Fantastic customer service by Annie - she was immediately approachable, friendly & professional. Will definitely be returning for my next piece!

👍👍 Always so...friendly. Matt, Nicky and Tyson are amazing. So friendly and fair. However I have noticed that the really tall, big guy (manager I believe) enjoys putting his staff down to try and make himself look big. (I believe it is the bosses son). But this doesn't make the staff look very silly, i...