Best places: Pet stores in Whau, New Zealand

👍👍 Pet Direct has a nice range of pet products, good prices and fast postage. I found it extremely hard to find Whiskas cat biscuits during the pandemic, so I was pleased when I found them on the Pet Direct website. I also found the Royal Canin puppy milk powder was cheaper than any other online store....

😐 Drove from Hamilton to see what parrots they had available and to take the kids to see the animals. Had higher expectations than what we experienced. All of the staff kept to themselves and/or were not very eager to divulge any more information than what was asked. Most of the parrots were the store...

😐 Good pricing have just found staff to be rather off putting in terms of their lack of people or customer service skills. Every time I have come into the store I’ve made an effort to say a simple hello as even through they’re standing at the counter, they don’t seem to notice you unless you’re paying...

🫤 We arrived at 5pm and were immediately advised we had to get what we wanted and to essentially get out within 15min even though the website clearly stated close was at 6pm. The staff member was very rude and again reminded us 10min later at 5:10 we had 3 minutes to pick what we wanted. We were ther...

🫤 The dog wash area is extensively used but unfortunately badly maintained. Often left dirty, regularly overflows from blocked drain, or runs out of shampoo - all which require attention from the (disinterested) staff.

👍 Tidy and well merchandise with good range of products. Team gave friendly acknowledgement when entering the store.

😠 Highly do not recommend you go to the vets here cuase you might not get your pet back. Almost a month ago I brought a kitten I rescued In to be checked for a microchip. Instead they took her off me (not part of their policies or procedure) they told me I would get her back if after looking for the o...

👍👍 Great place to shop for petfood and other bits and pieces. Took my bosses dog for a walk over and we left woth a treat and new toy 🤣 such a great place and staff were so helpful even through replenishing their stock

👍👍 Just want to say thank you to Jahdania from Petstock Ponsonby. Jahdania has always been such delight when we come into store. She really goes over and above with her customer service.

👍👍 Brilliant service from Savannah today. Very informative about the products I should use to care for my pets. Very happy with our purchases.

👍👍 As written with the animals in mind..dog this place js great I can smell and touch all the toys and pick my own. Ohh and the biscuits are at my height I can take these. Cat...they provide all my food and that stupid flea stuff. And the human..easy to get what is needed either instore or online and f...

😠 Most disappointing. The dog food prices have nearly doubled in the last three years... and Pet Stocks discount offering expire in three months so you never get to use them. They just lost a once loyal customer. Post comment update: Followed your suggestion to contact your customer service. What a...

👍👍 The best pet shop. Just bought a lovely bed for my dog. Very friendly and knowledgeable. Support local!