Worst rated Healths in Caterham, United Kingdom

😠 Some of the GP receptionists have an appallingly bad attitude, and it's been that way for the 15 years I've been registered here. The fact that they have been allowed to behave this way despite many complaints to the practice and on sites like this, point to a failure of leadership. Whoever manages...

😠 Just an absolutely horrendous experience any time I’ve had to deal with this practice. I’m not sure if staff are overworked, incompetent, or just don’t care, but something is very wrong at Woodcote Medical. I won’t get into all of the bad experiences but the most recent - I need to get my birth con...

🫤 I have updated my review and have changed it from 1* to 2*. Whilst I am appalled at how difficult it is to get an appointment with the GP, this now seems to be standard, with almost identical processes in most surgeries. The options are to use the app when it is refreshed at approx. 6.30pm or phon...

😠 My word, this is a shambles. Have been with the practice for 30 years but it's never been this difficult to see a doctor. Start with the six-minute answer-phone message (really it is that long...) before you even get an option as to what you might be calling for. Then find that you can only ring...

👍👍 Update: The reception staff have been very kind and helpful during my recent interactions with them. I no longer dread having to call for an appointment. I'm not sure if the staff have changed, but they really are a pleasure to talk to and are very patient and kind! Well done Longcroft. My husband w...

😠 How does one ensure patients are treated by respect as these receptionist at this surgery are horrible and lack customer service skills. They have zero customer care, considering they're serving vulnerable people who have real problems. For 2 days I have tried to call the surgery and all I get is...

🫤 For the money I don't think it's great. I have been going to this gym for 13 years. I pay extra money for a more relaxing feel. It used to be private gym. I don't think they should allow children in this pool or have aqua classes. I think it should be a relaxing adult gym. The pool is now over crowd...

😠 DO NOT SIGN UP TO THIS SURGERY! I don't normally post reviews but this place warranted a warning to the public. I had recently changed to this is surgery as it's the closest one to me. It is an absolute nightmare trying to get through to reception, and when you do, you can't even book an appointment...

😠 Might aswell just use Google. Receptionist think they are doctors and will tell you the thing your are looking for is no longer done by the NHS even though it is. When you actually get to see or speak to a doctor or nurse they are great and very helpful.

😠 Rude. Staff gave back the prescription as not all items available. The gp had checked they were available in advance. Called gp as they returned the prescription to me. He went in and was told 2 items were available and the other next day. If I didn’t haveto go back and get them I would never have s...

😠 Do the Doctors actually follow up appointments, blood test results. The receptionists are rude and you are expected to explain to why you want to see a doctor. Also I wanted to make a complaint to the practice manager but was told you can't speak to them on the phone only by email, is this because t...

👍 Tried to book an appointment online, as that is what they say to do on their website - except when I try I get the message "Sorry, your practice does not currently have any appointment slots that can be booked online." So I then called at 9:30. Waited 15 minutes, gave up as the waiting message says...

😠 Extremely unhelpful, if anything deliberately obstructive. Simple prescription request is a no. Even when the context and reasoning is clearly written, and it is suggested throughout all nhs websites. Also, the new merger has made it almost impossible to book an appointment. Makes you wonder what an...

🫤 The gym itself is OK. The manager was a little rude to me when it reopened after the first lockdown. The trouble is when you put yourself on waiting lists for classes, and someone then cancels the night before for a morning class, you might not realise you have a place. So if you don’t turn up it’s...

😠 Turned up for an appointment for my 9 month old after waiting two weeks for them to get back to me , when i arrived late and forgot a face mask the extremely rude receptionist told me i would not be able to enter unless i had one , i asked kindly if she had one to spare and she told me i have to le...

👍👍 Excellent service , but especially the receptionist lady who is pregnant( unfortunately I don’t know her name ) she is kind, considerate and most importantly really cares about the patients. Update on the 21/12/22 Today I visited the practice and I get like I wanted to give a comment on my experie...