Worst rated places in Keighley, United Kingdom

😠 Disgusting practice I am having to weeks just to speak to a doctor. You should be ashamed of the service you are NOT providing!!

😠 Disgusting!!! Rude staff, no common courtesy , sympathy or care. Treating somebody who lost their dad at their hands so disgusting . Video proof seen! They have blood on their hands and need closing down

😠 havnt been able to get an appointment for 7 weeks now, get told to use the e consult but it is always switched off and the lady on reception isn't allowed to book appointments, have an ongoing problem which has now got worse and affected my movement and ability to work

😠 If I could give this practice zero stars I would .They are not fit for purpose and they are the reason a& e is over run because it's near on impossible to get an appointment.The receptionists are rude and grumpy aswell as being patronizing. Somehow all the appointments are gone by 5 past 8 and you c...

😠 Fraudulently attempted to us my card in their store in England. Clearly no auths or checks are in place. Never been. Card doesn’t leave my wallet. Buyer beware. Also. I’m across the pond in America and haven’t heard of this place till I just had to have my card deactivated and removed from my bank....

😠 In the mornings a machine tells you to ring back later, then on ringing back the same morning it says only emergencies are being dealt with. On a previous occasion I rang with an emergency in the afternoon but was told to 'get off the line unless I needed an ambulance'. Surely that service is 999....

😠 On hold for 90 minutes with 11 people ‘in queue’, entire shambles and embarrassing to have someone waiting so long. When I got through I was greeted by a disinterested receptionist who could not have been less helpful. Inefficiently managed practice that should be investigated before putting patient...

😠 I would put a zero star but there is no option for that. The reception desk is the worst part, the staff are disgusting in their attitude to people. The way they make you tell the receptionist whats wrong with you in front of people is absolutely disgusting, they actually don't want you in there as...

😠 Poor especially the medics , consider themselves to be all knowing with attitude which can only be described as discriminatory and condescending.

😠 If I could give it none I would.as the number supplied does not work.yet again mental health workers pretending they are god.perhaps they need a check up themselves. Once again I Will have to drive 10 miles and probably wait at least an hour just to talk to someone. DISGRACEFULL!!!

😠 Since Modality took over this practice, the quality of care received and level of service is extremely poor, unfortunately the group have a monopoly on the practices in Keighley so there is no alternative for patients. They are understaffed and under qualified, the people answering calls appear to w...

😠 Whilst the care from the doctors and nurses remains excellent Modality have completely destroyed patient access to patient services. The new online triage service (the only way the get access to care) is a blunt and incompetently designed system. The last three times I have used it and faithfully de...

😠 The nurse on the triage now are now diagnosing children infants over the phone! how can they diagnose children over the phone told it was a viral infection over phone wasn't given an appointment had to call next day literary had to beg for a appointment, when doctors checked daughter it was a chest...

😠 Cheapest quality of food possible utter garbage

😠 Pretty disappointed if I'm honest..... Even though I seldom visit my doctor, every single time I am disappointed.... I don't know what the farce is with getting a prescription but why do I always have to chase it up for a week or two an chase around all the pharmacies in the district... Anyway, ran...

😠 Claim covid causes the ridiculous telephone wait times, it's been like it for years and hasn't changed. Regularly get engaged tone or que position 16 etc is normal, I've actually rung whilst inside westcliffe medical centre whilst I've heard the women discussing personal affairs and still been on ho...

😠 so disrespectful to patients and even get the simplest things wrong

🫤 Contact and administration are really poor. The website is difficult to navigate and I believe has not been tested sufficiently to allow a user friendly experience. Contacting the surgery by phone is extremely difficult. I have been on hold anything from 30 mins to over an hour! I have had to repea...

😠 “We’re sorry all our lines are busy right now, please try again later”…what I heard calling 50+ times in a row from 8.00am on the dot! Disgusting service. Why is there not a phone que system then instead of just ending the call on patients?!

😠 Very bad experience I have been asking for appointment last few weeks kept me on hold for 1 houre every day and then say no appointment after sorry giving me advice try this try this so fed up.