I have stayed in this hotel with my family for 3 nights. The hotel reception staff and cleaning staff were very friendly and helpful. However, the director (müdür) of this hotel was very rude and at all not client-oriented. The only thing that interest him is the money. Initially my reservation was only for 2 days and on arrival I have asked to extend it for one additional day. The reception staff kindly extended it. Considering the payment is in TL and as I did not have enough TL, on arrival I paid only for one night (considering that I will exchange the next day). The next day around 10.30 am, I came to reception, Müdür was there. I told him that I did not opportunity to exchange my money to TL and, I told him that I will pay him only for upcoming night and for the third night, I will pay in the evening. The reaction of the "Müdür" was very rude and non-professional. He told me that I need to pay for remaining two nights right now or I need to empty the room. I told him that it is not at all client oriented approach and the things are not done like he does. He told that " This is the way I want and I am the owner". I was very upset, I paid by card for two remaining nights and left the conversation without further escalation. In the evening, when we came back, our room was blocked and the last night we were moved to the worst room in that hotel. ( I do not think that is a coincidence).

(Translated by Google) How many times did I have to change rooms in 10 days? It was a complete fiasco Studio first. I stayed in the apartment (6006) it was one of the worst night of my life The cleaning staff agreed with me because the room smelled so bad that I could hardly breathe. They made a room change. But my other reservations were for 1+1 and when I changed the room for 1+1, I faced the same problem and the room was cleaned very badly (room no: 2006) And they immediately allocated me the room numbered 2007, but when I tried to take a shower in the evening, the water in the shower stopped flowing, at first I thought the water had stopped, and when I checked the other taps, I realized that it wasn't. So it was a complete fiasco. On top of that, I made all the payments on the first day and asked emphatically if there was anything else to be paid. No ma'am they said Before I could check out on the last day, they charged me exactly 1100 TL. I became a victim because there are open payments. I don't recommend it in any way. (Original) 10 gün icerisinde kac kere oda degistirmek mecburiyetinde kaldim. Tam bir fiyaskoydu Ilk basta stüdyo. Dairede konakladim (6006) Hayatimin en kötü gecesinden biriydi Temizlik görevlileri bana hak verdi cünkü oda öyle kokuyordu ki zor nefes aldim. Oda degisikligi yaptilar. Fakat benim diger rezervaysonlarim 1+1 icindi ve 1+1 icin oda degisikligi yaptigimda yine ayni problemle karsilastim ve arti olarakta oda cok berbat temizlenmisti (oda no: 2006) Ve bana 2007 nolu odayi hemen tahsis ettiler fakat aksam dus almaya kalktigimda bir anda dusakabinindeki su akmamaya basladi ilk basta sularin kesildigini zannettim diger musluklari kontrol ettigimde öyle olmadigini anladim Yani tam bir fiyaskoydu. Üstüne ben ilk gün bütün Ödemeleri yaptim ve üstüne basa basa sordum baska ödenecek bisey var mi diye Yok hanimefendi dediler Son gün check out yapamdan önce bana tam olarak 1100 tl lik bir fiyat cikardilar Acik ödemeler var diye magdur oldum. Hic bir sekilde tavsiye etmiyorum.

The staff were very helpful and nice (especially the red haired lady) , the rooms were clean and nice .... but when we reached there they said the system had us signed to be arriving tomorrow (and it also happened to the family that was there when we came in) but they gave us rooms anyway , the view is really nice from the rooms we got , and there were nearby grocery stores (excuse the quality these are screenshots from a video)

Loved the place and the staff and the neighborhood. Despite that the could take a little more care about cleaning but i loved it anyway.. thank you ❤️

Verry desapointed. Verry dirty everithing. I dont recomend

Bad

(Translated by Google) We were told that there is a possibility to use the pool as a family. That's why I chose this hotel. It was confirmed 4-5 times by different Staff, that "no one but you can enter". While the result was in the pool as a family, a foreign Customer entered the pool section. The staff say that they are careless about this situation. I definitely do not recommend to conservative families!!! (Original) Bize havuzu ailecek kullanma imkani olduğu söylendi. Sadece bu yüzden bu oteli tercih ettim. Farklı Personel tarafından 4-5 kez teyit edildi, " sizden başka kimse giremez " diye. Sonuc ailecek havuzda'iken, yabancı bir Müşteri havuz bölümüne girdi. Personel bu durumu caresiz olduklarını söylüyorlar. Kesinlikle muhafazakar ailelere tavsiye etmiyorum!!!

(Translated by Google) Worst accommodation I've ever seen. Rooms are filthy. They know how to take money but give uncleaned room.. I made a reservation on Booking com, they deleted the pictures I put, because the comments I made did not work for them. I asked for it to be cleaned on the first day I checked in. They got angry because there was no cleaner. I wouldn't recommend it to anyone, it's a waste of money. As it can be seen from the pictures, the room they gave because it was clean was awful (these pictures were taken when I logged in) (Original) Bu zaman kadar gördüğüm en kötü konaklama. Odaları pis. Para almayı biliyorlar ama temizlenmemiş oda veriyorlar.. Booking com üzeri rezervasyon yaptım koyduğum resimleri sildiler yaptığım yorum işlerine gelmediği için sildiler. ilk check in yaptığım gün temizlenmesini rica ettim temizlikçi yok diye kizdilar işinize gelmiyorsa çıkış yapabilirsiniz diye tehdit ettiler. Kimseye tavsiye etmem verdiğim paraya yazık. Resimlerden de gözüktüğü gibi temiz diye verdikleri oda berbattı (bu resimler giriş yaptığım an çekilmis resimler)

the hotel is comfortable. but early in the morning and before lunch it was noisy because of the renovation, I didn’t get enough sleep. repairs could be done in the afternoon

Great location. Clean and tidy rooms. Very polite receptionists. Fast reply from the hotel on my questions. I asked for a few specific things and they provided it all.

Swimming pool steam Sona are perfect

I Like It

Liked: Air conditioning in each room. Parking possibilities in front of the building and separate autopark for about 4 cars Disliked · The cleanliness of the duvets and bed sheets was very poor. Upon request I received new bed sheets from the staff. Unfortunately, they weren't entirely clean either. The towels were very simple and also not entirely clean. The bedspring squeaked. The remote control of the TV didn't work. Attention for foreign tourists who aren't native speaker: Please check if the taxameter was not started before you enter the taxi!!! I asked the hotel staff for a taxi. As the taxi arrived at the hotel, the taxameter was already running. After debating with the taxi driver, I refused and did not pay that, since it is definitely not allowed to charge the customer for the distance from taxi park to the hotel. The taxameter has to start just when the customer boards. Dear hotel staff, if a taxi is needed, please work with reliable taxi operators.

Very good place suitable for families and good location and very helpful staff specially Miss Almira

Selanur is a good receptionist