2/5 Dish M. E. 1 year ago on Google
First
I
want
to
thank
Gizem
for
customer
relations
as
if
it
wasn’t
for
her
I
would
have
left
the
hotel
or
escalated
things
further.
She
did
her
best
to
ease
my
stay
and
was
very
friendly.
It
was
a
shocking
experience
that
the
hotel
is
actually
a
Marriott
hotel.
The
staff
command
in
English
was
quite
poor,
surprisingly
that
includes
the
reception
staff!!
Very
often
as
well
what
you
ask
for
you
don’t
get,
or
it’s
misunderstood.
Like
getting
food
without
cutlers,
or
asking
for
breakfast
to
the
room
and
you
get
ice
instead.
It
was
near
impossible
to
communicate
anything.
In
addition,
the
hotel
walls
are
too
thin,
and
they
installed
noisy
drawers
and
wardrobes,
so
if
your
next
door
guest
decides
for
some
reason
at
3
am
to
open
any,
and
wasn’t
extra
considerate,
you
will
wake
up
as
it
echos
even
more.
That
said,
there
was
some
positive
things
at
the
hotel
(thus
the
two
stars
instead
of
one):
-
the
hotel
is
overall
clean
-
the
restaurant
food
was
good
-
the
staff
actually
tried
to
do
their
best,
they
are
just
very
under
qualified.
-
the
bed
is
comfortable.
Overall
for
a
5
star
hotel
it’s
a
shocking
experience,
yet
again
if
you
want
something
in
Asian
side
of
Istanbul
(which
I
wanted)
probably
that
will
still
be
the
best!
Probably
not
the
worst
Marriott,
but
worst
hotel
I
ever
stayed
in
when
it
comes
to
staff
professionalism
and
fit
to
the
job
(except
for
Gizem)
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