I don't leave a zero because it's not possible. Reception lady with a total lack of humanity. Family member with stage III cancer, in the hospital emergency room the day before with uncontrolled pain and nausea, medication that needs pharmaceutical approval at the medical center. Answer: wait, they have accumulated work (the previous day is a holiday, today, Friday and weekend, they are not going to approve my medication because they are not there). I tell him if you can please do something and when I could have the medication available and he hangs up on me. It's shameful that you have people like that working. You work in a health service not in a telephone company, have more humanity

(Translated by Google) The phone support is hilarious. They do not attend. The other day I was calling from twelve noon to 8 in the afternoon and the only person who answered me, instead of giving me the appointment to renew the subscription (the app did not work) and the one with the appointment gave me a later date, gave me another number and wing, start over. What to say that when I arrived the one at the counter was talking to the security and did not flinch on the phone. A shame that a person has a problem and has to go to the center because they do not deign to answer a phone. Look, I give them a 2 because my doctor is a sweetheart and he always tries to make things easier for me. (Original) La asistencia telefónica es de risa. No atienden. El otro día estuve llamando desde las doce del mediodía hasta las 8 de la tarde y la única persona que me contestó, en vez de darme la cita para renovar el parte de baja (que no funcionaba la app) y el de la cita me daba una fecha posterior, me dió otro número y ala, vuelta a empezar. Que decir que cuando llegué la que estaba en mostrador estaba hablando con el de seguridad y ni se inmutaba por el teléfono. Una verguenza que una persona tenga un problema y se tenga que ir al centro porque no se dignan a atender un teléfono. Miren, les pongo un 2 porque mi médico es un amor e intenta siempre facilitarme las cosas.

We are the fourth generation and it has always been a perfect Health Center with good professionals and they always picked up the phone. After Covid19 everything changed... It is rare for them to pick up the phone, you have to move around and on the fifth floor the administrator is almost never at her position (she is in the coffee room at the end of the hallway). The afternoon pediatrician Marta Méndez never sees the children, she always changes shifts, now she has 3 days in the morning and 2 in the afternoon for conciliation, she says... (we have always had afternoon quota precisely to conciliate) she is a bad professional, she has no empathy With the kids (not even with the parents) she doesn't give importance to the symptoms, for her everything is normal, they are normal viruses from autumn/winter and school (now we are stupid parents who don't know anything....) Well, later After confronting her, she sent him to the specialist and the child has ASTHMA and thanks to her also hearing loss due to systematic exposure to "viruses" that she has neither known nor wanted to treat, that is why specialists and colleagues are there to help if she does not know .... And another thing is the minimum waiting time, one hour waiting with the kids and with an appointment... Without an appointment the wait is much longer if you are lucky enough to be attended to... It is shameful that because of For 3 or 4 people this Health Center becomes what it was not.

(Translated by Google) The physiotherapy service leaves a lot to be desired...regardless of the fact that sometimes they are saturated and cannot attend correctly, which I would understand. It was not my case. We start with the delay in care, two months later for a whiplash injury due to a bicycle fall accident, and a little less to start with what they call physiotherapy sessions. We continue with the assessment to see the extent of the injury...they didn't touch me. They asked me where it hurt and what had happened to me, but without laying a hand on me. The sessions: I went to several sessions for whiplash, and being alone in the room without any other patient, they dedicated themselves to giving me currents and a heat lamp for 15 minutes, and then a 15-minute massage more typical of a spa than a physio. Not arriving with that, the last day I went, they attended me late and dispatched me in 20 minutes. I see a total laziness on the part of the one who I imagine is the owner of the square. The problem is that we are complaining that they don't provide enough resources, and in this case, although there aren't any, I don't know, truth be told, the professional could have treated me much better given the time he had. I am lucky to be able to pay for private physiotherapy sessions and thanks to which I have recovered a lot, because if it were for those received at the health center I would still be doubled. It saddens me that having this service is not given the importance it has. The day they remove it, those who provide services there will complain and we will throw our hands in our heads, but maybe they are partly to blame. (Original) El servicio de fisioterapia deja muchísimo que desear...independientemente de que en ocasiones estén saturados y no puedan atender correctamente, lo cual entendería. No fue mi caso. Empezamos con la tardanza en la atención, dos meses después para un latigazo cervical por accidente por caída de bicicleta, y algo menos para empezar con lo que ellos llaman sesiones de fisioterapia. Seguimos con la valoración para ver el alcance de la lesión...no me tocaron. Me preguntaron donde me dolía y que me había pasado, pero sin ponerme una mano encima. Las sesiones: Fui a varias sesiones para latigazo cervical, y estando yo sólo en la sala sin ningún otro paciente, se dedicaron a ponerme corrientes y lámpara de calor durante 15 minutos, y después un masaje de 15min más propio de balneario que de fisio. No llegando con eso, el último día que fui, me atendieron tarde y me despacharon en 20 minutos. Veo una total desidia por parte del que me imagino que es titular de la plaza. El problema es que nos andamos quejando de que no ponen los medios suficientes, y en este caso, aunque no los haya que no lo se, la verdad sea dicha, el profesional podría haberme tratado bastante mejor dado el tiempo que tenía. Tengo la suerte de poder pagarme sesiones privadas de fisioterapia y gracias a las cuales he recuperado bastante, porque de ser por las recibidas en el centro de salud aún estaría doblado. Me da pena que teniendo ese servicio no se le dé la importancia que tiene. El día que lo quiten se quejarán los que allí prestan servicios y nos echaremos las manos a la cabeza, pero a lo mejor en parte los culpables son ellos.

Good specialists, with underground parking nearby, good covid-19 protections, mandatory use of a mask, specialties and a family doctor center. With a spectacular location near the sea, you can see the inside and it gives a feeling of peace, it has a deLante parking area but it's time to put in a ticket, I advise going early to find a place. Views from the inside of Orzán beach and Coruña sunrise and the beach promenade, beautiful views and images

I have complaints with pediatrics on the afternoon shift. They make an appointment for my daughter to get 2 vaccines in a single appointment. Fortunately, another pediatrician warned us beforehand that this was reckless. The afternoon nurse gets confused and gives him a vaccine that was not the right one. After 10 days they call us to warn us and we have to give him one more vaccine. The same nurse, at 2 years old, in an appointment for another reason, tells us that she has one vaccine left to get, which we verified was not true... That same nurse has zero empathy with children, far from transmitting peace of mind to them. , it scares them. My daughter doesn't want to step into the center for her. We have changed to the morning shift and so far so good. Nurse and doctor with clear skills in dealing with children. It is to be thankful.

(Translated by Google) (I give one star because it won't let me post without one) Terrible treatment, terrible organization. They don't know anything. Neither the reception nor the doctors. You ask for an appointment or drop by phone and they don't know what they process. They make you lose several mornings and in the end you don't solve anything. They lack empathy and common sense. WE WEIGHT EVERYTHING. BUT THE COMPLAINTS NEVER GET ANYWHERE... Why is that?😤 (Original) (Doy una estrella porque no me deja publicar sin ninguna) Pésimo el trato, pésima la organización. No se enteran de nada. Ni las de recepción ni las doctoras. Pides una cita o baja por teléfono y no se enteran de lo que tramitan. Te hacen perder varias mañanas y al final no resuelves nada. Carecen de empatía y el sentido común. PESIMO TODO. PERO LAS RECLAMACIONES NUNCA LLEGAN A NINGUNA PARTE... Por qué será?😤

(Translated by Google) On December 7, we had an appointment at 11:00 a.m. and they saw us at 12:10 a.m. The appointment was in the infirmary, Sabrina Suárez, a lousy professional, rude and bad dedication to the patient, it seems that not going on a bridge made her feel bad. The public health service is getting worse and worse and there is a proliferation of poor assistance and respect for users, in short, of pain. (Original) El pasado 7 de diciembre teníamos cita a las11:00 horas y nos atendieron a las 12:10 horas. La cita era en enfermería, Sabrina Suárez, pésima profesional, maleducada y mala dedicación al paciente, parece que no ir de puente le sentó mal. El servio de salud pública cada vez va a peor y prolifera la mala asistencia y el respeto a los usuarios en fin, de pena.

The primary care provider is incompetent to treat you and refers you to a specialist. In order not to wait half a year, you go to the private office from which you bring evidence and reports and they refuse to prescribe the treatment, inviting you to continue waiting for the suffering public. For a public system like this where private doctors financed with public funds neither resolve nor allow others to resolve better. And we all win, patients and taxpayers

En general me han tratado bien. APROVECHO PARA AGRADECER A DRA.COUSIDO Como especialista, sin duda la mejor odontologa, como persona, no tengo palabras para describir a alguien tan cercano, a alguien que desde el minuto uno que entras en su consulta te hace sentir cómodo y que da confianza..por eso creo que es justo que todo el mundo sepa que gran profesional que tenemos en La Coruña. GRACIAS

Una vergüenza de sitio. Ayer salí llorando de la consulta por culpa del médico Sergio Reino (al que le he puesto una reclamación). Cuando he ido a solicitar el cambio de médico, las administrativas igual de desagradables. Me han tocado siempre personas muy atentas y amables en sanidad, pero en este centro de salud te tratan de pena.

Hace dos semana tenía cita telefónica con mi médica, no me llamó, me quede esperando, bueno, entiendo que ha podido tener un mal día así que vuelvo a pedir cita telefónica, para no saturar el ambulatorio que siempre hay queja de eso, aquí estoy, llevo esperando la llamada 5 horas de las cuales 2 llamando al centro de Salud donde nadie, nadie, NADIE contesta el teléfono!!!! No entiendo que sanidad pública y “gratuita” hay que agradecer tener!!!!

Llevo llamando 4 días a diferentes horas para pedir cita con el dentista y no me lo cogen. Miento, hoy a las 9 en punto me lo cogieron y colgaron... ??? Voy a tener que ir hasta allá solo para pedir cita? Es en serio? Están en huelga y no me he enterado? Luego se quejan de la gente que va sin cita por urgencias... Es que no dan muchas opciones a quien dispone de poco tiempo *Dos semanas. Ya me lo han cogido y me dieron cita. Por fin

(Translated by Google) Could you answer the phone? I've been calling for a long time for a query related to a covid case and no one answers. Then they will cry when there are more cuts and the numbers of infected increase... (Original) Podrían atender el teléfono? Llevo un buen rato llamando por una consulta relacionada con un caso covid y nadie contesta. Luego llorarán cuando haya más recortes y aumenten las cifras de infectados...

(Translated by Google) IT IS AN IMPRESENTABLE 2 HOURS IN THE WAITING ROOM AND THEY DON'T KNOW WHY THE DOCTOR IS DELAYED, NON-APPOINTMENT PEOPLE GOING FORWARD, I ASKED FOR EXPLANATIONS AND NOBODY KNOWS ANYTHING. 0 RECOMMENDED ABOVE ALL EMPTY, I REPEAT SOME VERY VAGUE SINVERSES ..... IF I COULD GIVE IT LESS 3 STARS; ( (Original) SON UNOS IMPRESENTABLES 2 HORAS EN LA SALA DE ESPERA Y NO SABEN EL PORQUE SE RETRASA LA DOCTORA, GENTE SIN CITA ADELANTANDOSE, YO PIDIENDO EXPLICACIONES Y NADIE SABE NADA. 0 RECOMENDABLE ENCIMA TODO VACIO, REPITO UNOS SINVERGUENZAS MUY VAGOS ..... SI PUDIERA LE DABA MENOS 3 ESTRELLAS ;(

I give it one star because there are no less. Deplorable attention. It is a shame that the praised Spanish health system works so abominably at an administrative level. As soon as you request something outside of medical appointments, you only find obstacles and problems. The only solution is to go there as a greengrocer, with my respects to the greengrocers who have more empathy, interest and intelligence than these useless people... and they pay these people with my taxes?... A shame.

Incredible why in order to talk to my doctor it would have to be neither more nor less than El Judini, even my Abente y Lago Cardiology sent her the results and they had to implant a sten and that was more than a year ago, I mean I could die because why I'm still waiting for him to have a moment to take the trouble to dial my number and maybe that's how he'll realize that I AM A HUMAN BEING AND QUITE A HUMAN BEING BUT WELL, SEEN WHAT I'VE SEEN, I'LL HAVE TO GO TO THE SERGAS AND PUT A DEMAND AND WEIGHT BECAUSE HER HIPPOCRATIC OATH I IMAGINE HOW LITTLE THEY RESPECT IT DUE TO UNGRACE. JUST IN CASE I AM TALKING ABOUT DR. LAGO. THANK YOU, CONTINUE WELL.

La verdad esk como casi todo centro de salud 0 ganas de currar la chica de recepción del dentista una maleducada y borde eso si con su cartelito de vengo en 5min puesto todo el día.....Un desastre

(Translated by Google) I put a one because less does not let me, you call the phone to get a solution and they make you cool with something that you have neither said nor demanded, telling me that she cannot call and bother a doctor now when at no time I asked for it, I only told her that I would have to go to the emergency room if they couldn't prescribe me my medicine for shortness of breath, and she starts telling me that she can't call the doctor, noting that when no one was asking or demanding it, too bad I forgot to ask the name that by the way I have to go I was going to put a complaint sheet, I don't know what they think. (Original) Pongo un uno porque menos no me deja, llamas al teléfono para que te den una solución y se te ponen chulas con algo que tu ni has dicho ni has exigido, diciendome que ella no puede llamar y molestar ahora aun médico cuando en ningún momento se lo pedi, solo le comenté que tendría que ir a urgencias sino podian recetarme mu medicamento por falta de aire, y se pone a decirme que ella no puede llamar al médico nlse que cuando nadiebse lo estaba pidiendo ni exigiendo, lastima que se me olvidó pedir el nombre que de paso que tengo que ir ya le iba a poner una hoja de reclamaciones, nose que se creen.

(Translated by Google) Impossible to talk to them on the phone and medical appointments take more than a week... (Original) Imposible hablar con ellos por teléfono y las citas médicas tardan más de una semana…

Pésima atención en el mostrador de pediatría, Actitud altiva y poco profesional cuestionando la urgencia de la consulta pese a que telefónicamente me indicaron que llevara al niño. Una pena encontrarse a gente así atendiendo al público.

Pleaserrr.......some chairs for those over 85 years old is too much to ask for????. They make you wait outside on the street until it's your turn for a simple blood test. No preference for the elderly, no chairs outside and inside a ridiculous bench in the one where 3 people take it and don't even give up the seat to the elderly. Anyway......I think it's a shame.

The only good words I have for this health center are for my family doctor: Dr. Rosario. She is a 10 professional and it is the only reason why I have not left this health center. Since it is very difficult to find good professionals and she is empathetic, professional, and attentive. Otherwise I only have bad experiences and complaints. Especially with the receptionists and nurses. The rest of the health personnel have a total lack of empathy, they answer poorly, and they do not take you seriously. And it is something that, from what I see in the other reviews, is very common. The first thing you should have as personnel working in healthcare is: EMPATHY.

For me, a health center with very good functioning. Few waits, good organization and the attention of Dr. Mercedes Lago is unbeatable. A love of person.

(Translated by Google) No one is ever responsible or they solve your problems, flyers appointments, it is the first time that I have used public health at 45 years of age and what a disaster (Original) Nadie nunca se hace responsable ni te solucionan los problemas, volantes citas, es la primera vez que hago uso de la sanidad pública a mis 45 años y vaya desastre

La trabajadora social mal no, lo siguiente, ni me preguntó si podía pagar el alquiler y me dice que las ayudas son para la gente que las necesita, sin preguntarme si llego a fin se mes. Debo de aparentar que tengo mucho dinero, hay gante que trabaja por vocación, pero este no es el caso. Espero que nunca tenga que necesitar ayuda .

Pongo una estrella porque no puedo poner 0. La “doctora” Maria Ascensión Yegua Sánchez es la persona más mal educada del centro médico. A parte del maltrato que ofrece a los pacientes que llegan de urgencias, se niega a hacer su trabajo. Un trato horrible por parte del personal, y sobre todo, por parte de MARIA ASUNCIÓN YEGUA SANCHEZ (planta 2 del centro médico) - servicio de urgencias.

(Translated by Google) The doctors 10/10 the secretary are unpresentable who hang up the phone or directly refuse to pick it up. (Original) Los médicos 10/10 la secretaria unos impresentables que te cuelgan el teléfono o directamente se niegan a cogerlo.

(Translated by Google) If you expect good patient care, find another health center; because neither the telephone service, nor from Dr. Yeguas (hangs up the phone during a telephone consultation), nor the service at the counter is what one would expect. (Original) Si esperan buena atención al paciente, busquen otro centro de salud; porque ni la atención telefónica, ni de la doctora Yeguas (cuelga el teléfono en consulta telefónica) ,ni la atención en el mostrador es la que cabría esperar.

(Translated by Google) What a public health care we have !!. They never pick up the phone. I'm not mad, the following ... (Original) Menuda sanidad pública que tenemos!!.No cogen el teléfono nunca.Cabreada no estoy,lo siguiente..

(Translated by Google) What to expect from public management services... Having to wait more than an hour due to the pathological incapacity of the person who grants the appointments to estimate how long it will take for each person to be seen. It's a shame to have people crowded into a waiting room as if they had nothing to do but enjoy their afternoon in the (at least comfortable) seats they provide. It is very good to have to pay forcibly this disastrous service. (Original) Que esperar de los servicios de gestión publica... Tener que esperar más de una hora por la incapacidad patologica de quién concede las citas de estimar cuánto va a tardar en ser atendida cada persona. Es una vergüenza tener a la gente amontonada en una sala de espera como si no tuviesen otra cosa que hacer que disfrutar de su tarde en los (al menos cómodos) asientos que ponen. Esta muy bien tener que pagar forzadamente este nefasto servicio.

(Translated by Google) I don't like to make complaints but in this case it is more than deserved. There is a lady who does not know how to make appointments over the phone, even the family doctor has complained about her because she had been giving her appointments wrong all afternoon and the poor people are saturated. He answers wrong on the phone. Being a civil servant does not give you the right to treat patients badly. (Original) No me gusta poner quejas pero en este caso está más que merecida. Hay una señora que no sabe dar las citas telefónicamente, hasta el médico de cabecera se ha quejado de ella porque le llevaba poniendo toda la tarde mal las citas y los pobres están saturados. Contesta mal por teléfono. Por el hecho de ser funcionaria no le da derecho a tratar mal a los pacientes.

(Translated by Google) Endless shame. I call first thing in the morning to request a telephone appointment for my son who was fatal last night, they tell me to come in the afternoon, I come over and they get cool saying that if he doesn't have a fever without an appointment they don't visit him and they send us for home. The pediatrician next door on the phone with the one at the counter without wasting 5 minutes to see the child. Without words, to denounce. (Original) Una vergüenza sin fin. Llamo por la mañana a primera hora para pedir cita telefónica para mi hijo que anoche se ha encontrado fatal, me dicen de acercarme por la tarde, me acerco y se ponen chulas diciendo que si no tiene fiebre sin cita previa no lo visitan y nos mandan para casa. La pediatra en la puerta de a lado hablando por teléfono con la del mostrador sin perder 5 minutos para ver al niño. Sin palabras, para denunciar.