2/5 Carol C. 1 year ago on Google
We
stayed
at
the
Water
Club
on
12/30-12/31.
We
specifically
chose
this
hotel
to
utilize
the
Water
Club
Pool.
However,
upon
arrival
on
12/30,
the
pool
was
closed.
We
contacted
front
desk
who
said
he
doesn't
know
why
it's
closed
and
that
it
should
be
open.
I
inquired
if
it
would
be
open
the
following
morning
and
he
said
yes
it
should
be.
The
following
morning
at
we
went
again
and
it
was
closed
yet
again.
We
spoke
to
front
desk
and
this
time
they
informed
us
that
the
pool
has
been
closed
for
a
while
and
will
be
closed
indefinitely.
What?!
If
it's
been
closed
for
so
long
why
are
they
still
advertising
it
on
their
website?
And
why
are
their
employees
so
uninformed
that
they
have
no
clue?
It
was
extremely
disappointing
that
the
primary
reason
we
chose
this
hotel
was
closed.
What's
even
more
disappointing
is
that
there
was
no
notice
of
the
pool
being
closed,
even
when
going
out
of
our
way
to
ask.
When
contacting
front
desk,
we
were
provided
false
information,
forcing
us
to
waste
our
time
yet
again.
Perhaps
this
hotel
should
work
on
better
communication
of
available
amenities
so
customers
are
not
disappointed.
As
for
the
rooms,
they
are
clean,
but
outdated.
Lots
of
wear
and
tear
in
their
furniture,
sinking
mattresses,
and
stained
carpeting.
Really
the
only
reason
to
stay
here
would
be
the
pool,
which
is
CLOSED!