1/5 Tracey J. 1 year ago on Google
Wow.
Absolutely
awful
experience
tonight
whilst
out
for
a
family
meal.
Firstly
the
roof
started
to
leak
in
over
our
table
and
we
had
to
move.
Secondly,
my
husband,
who
is
currently
4
weeks
post
ankle
surgery
and
on
crutches,
slipped
and
fell
on
the
floor
in
the
toilets,
as
the
tiles
were
unbelievably
slippy,
like
they
hadn't
been
cleaned
propely
and
had
a
slippy
substance
on
the
surface
of
the
tiles.
Thirdly
we
found
a
plastic
sachet
of
flora
butter
in
the
gravy
pot
of
a
childrens
meal
a
1
year
old
was
eating.
After
speaking
to
the
manager
about
the
whole
experience,
its
pretty
clear
he
doesn't
care
and
had
excuse
after
excuse
for
the
poor
state
of
the
building,
state
of
the
toilets,
and
lack
of
general
care
about
the
experiences
customers
have
at
his
restaurant.
The
icing
on
the
cake
was
his
final
comment,
saying
all
he
could
do
about
the
floors
in
the
toilet
was
to
"hold
your
hand
whilst
you
go
to
the
toilet"
and
laughed
at
us.
Complete
disregard
for
customer
safety,
accessibility
needs
and
zero
empathy
for
our
situation
and
bad
experience.
What
an
absolute
joke
of
a
place
and
management.
Safe
to
say
we
won't
be
returning
and
hope
others
read
this
and
choose
somewhere
else
to
dine.
Regarding
the
food,
this
was
average
at
best.
Service
slow,
waiting
a
long
time
for
staff
to
come
and
take
drinks
orders
(we
had
to
go
to
the
bar
a
few
times),
although
not
the
serving
staffs
fault,
could
clearly
see
they
were
busy
and
doing
their
best.
All
the
staff,
except
the
manager
were
pleasant
and
helpful.
Shame
about
the
rest
of
the
place.
Wonder
if
the
manager
will
bother
to
respond
to
this
review...perhaps
an
apology
even!...