Avoid this clinic at all cost! They are rude and unprofessional to say the least. I was there Friday, my appointment was at 7:15 I was put into a room and left for over an hour and never once checked on. Once I did see someone I was given a prescription by a PA who didn’t even have the DEA credentials to write that prescription. I sat on hold for almost an hour trying to reach someone, Mel (customer service agent) was nice and did all she could to help me. However when I tried to call this morning to get transferred to the clinic I was HUNG UP on by some guy who obviously doesn’t have the ability to even tie his own shoes let along be in a profession of caring and treating people! Medical malpractice at its finest! I was treated as though I was a drug seeking junkie by the PA Andrew Allen! AVOID THIS CLINIC AT ALL COST!!

My wife got a shoulder injury from skiing. Being from out of town we found an urgent care with a good google rating. BE WARNED, our experience did not live up to the rating. The visit to this urgent care started off fine. We came back at our appointment time and we were promptly taken back. That’s where the customer service took a nose dive. My wife sat in the room for over an hour before being seen. Once seen things progressed fine, and they took an X-ray. The doctor told my wife she often reads the X-rays wrong so it’s best to have a radiologist review it and we would receive a call in 2 hours by radiologist to confirm results. It’s now been over 24 hours. We are the only ones who call the clinic. They have ZERO customer service to even reach back out, even though we’ve been told numerous times 2 more hours. The latest call my wife made to them… they can’t find her X-rays. At this point, even if they do find the X-ray, how am I to believe they found her X-rays?? They haven’t been truthful at any other point in this process. Stay away!

I have been seen here myself a number of times and been treated just fine. Today however I tried to take my 20 year old son with Autism and they said they would not see him without a state ID. I then said that he does not have a State ID as he was still in high school. The staff then repeated he’s still in high school at 20years old. Autism doesn’t affect the way you look. The staff should be trained and have compassion and understanding for those that are seeking their services.

(Update below) AVOID. Extremely unpleasant receptionist would not make eye contact with myself or my husband, would not even give me her name. 2023-08-10 AM. I'm guessing she's homophobic because we did nothing to bother her. Husband was silent until we decided to cancel the visit. I came there for care and all I got was attitude, eye rolling, and indifference. She made us feel like a burdon to her and not at all welcome or wanted at all. When I tried to talk to a manager the manger just told us to get out. UN BELIEVABLE. This should be illegal. 4.4 stars yeah right. I'll never believe a Google rating again. She nearly ruined our vacation. Update: after sending a detailed explanation of what how we were treated to the corporate liaison who replied on this review, silence. THEY DON'T CARE. What an irredeemably wretched organization!

I went for my scheduled appointment at 8:15 on a Saturday. No one was there when I arrived and a sign said they were closed for the day. After going back home, I called the 800 number and finally got a hold of someone. He figured out that everyone was just late so I went back. It was quick and the practitioner was very friendly and helpful. From what I gathered, they were going to close but then changed it back to open. So be sure to be diligent in calling for help! Otherwise it was a decent experience for.urgent care

-5 Worst experience of my life with the nurse in charge. Denied care and wouldn't treat my strep throat. Walked out crying because I wasn't provided medication or any understanding, instead advised to go to an ER. Sat in an ER prior to coming to the urgent care and waited over 6 hours and decided to just go to urgent care and get treated and was denied services because I also had some pancreatic problems.. I was aware that they would not be able to provide an x-ray but at 9:00 at night. I just wanted to ease some of my symptoms. After telling me to my face that my thyroid was a little bit enlarged, I was denied all care and left in tears nearly wasting over 8 hours trying to get medication for my sore throat. I pray that nobody gets the negligence I had.

We took my 3 year old son for an ear infection, the provider was fine, however the prescription was written in error and the pharmacy couldn't fill it. They had closed by the time we realized there was a problem. There is no way to contact the provider through this company's terrible bureaucratic nightmare of a phone bank. After being on the phone with these people all morning the day AFTER the visit, we never got it resolved. We were promised a call back within an hour, and that didn't happen. Absolutely unacceptable, my kid has been running 104 fevers for days. Fortunately, I was able to call in a favor to a friend and got the antibiotics we needed, with no help from this company. Go elsewhere, save yourself the hassle. In response to the Clinic Manager's response, we did contact the company about this, there can be no resolution. I had to go through other avenues to get my son the medication he needed. He's treated, no thanks to this company and I'd prefer to not deal with this place again.

I can’t speak for the walk-in situation because we snagged an appointment online. It was a beautiful, flawless experience. All paperwork, insurance cards, and signatures were done through a link that was text messaged to me the day before our appointment. We were able to check in earlier than they open, as soon as we arrived and parked. When I walked in, there were two people ahead of me but I believe because we checked in and we’re already registered we were seen first. The entire appointment took less than 30 minutes and my son had the prescription that he needed to get better. As a mom of three kids, I have visited my fair share of facilities. This location was clean, beautifully decorated for Christmas, had a Disney movie playing to entertain my son for the minuscule wait that we had, and the staff were fantastic! I noticed when we were leaving the people who had originally walked in without appointments were already out of the waiting room which leads me to believe they have a very low wait time for walk-ins. I am truly so thankful for this experience. It’s stressful enough having one kid sick but I had three during this time. And I myself was also sick and very frazzled and exhausted. This NextCare location on Menaul is my go to from now on.

I really appreciated the care and careful examination I received. I could not get into see a primary care physician for months at multiple places, and I clearly needed to be seen quickly. The PA who saw me showed concern and clear knowledge of my issues. I highly recommend this clinic.

Had to wait over an hour just to be checked in and told that the wait was over 2 hours even though they had just 1 other person in the waiting room. They don't answer the phone and will keep you on hold for up to an hour before just hanging up on you. Doctor don't send prescriptions on time and they will make you sit in an exam room just for a physician to come in check your breathing, look you up and down and throw a random prescription at you.

Friendly staff. Very clean. Not a crazy long wait. I was there for my son that was sick. He just turned 18 so he went in the examining Tim alone and was very happy with the practitioner he saw. Positive experience all around. I've been to a handful of urgent care facilities in Albuquerque. No comparison. This is now it "go to".

I came in on the weekend with low immune system per blood work at 5:15pm. We have great insurance, and medical savings, the woman, heavy accent, was so rude and negative. She basically tried to humiliate me saying I don't have insurance loudly, even though we do, they just don't take Presbyterian. Then when I said we have medical savings, she said they probably don't take that. When I told her my dr said not to go in regular ER due to my weaker immune system, she said "you will pay $190 and he may send you there anyway". She said "after you get back there the price rises." I asked her why it was $70 some dollars last time I had my throat swabbed... she said "that is because there is a Provider back there today." I explained that I have been under care of cancer center and can't go to the crowded ER with my current blood work, she was even ruder. What kind of establishment are they running here? Where are they hiring from? So prices vary like market place fish depending on a Provider being there. The one on the West side was nothing like this but perhaps ownership has changed? We thought this would be a place to be exposed to less germs. Instead, I encountered a cruel and negative receptionist. NEVER AGAIN

I took my daughter to NextCare after she fell while skating and hurt her arm. We had a great experience. The office staff was efficient and courteous and Daniel, the provider was wonderful, taking time to answer questions and calling me with X-ray results after confirming her diagnosis with the radiologist. I highly recommend NextCare and would definitely seek care at this location again if needed.

They were able to see my wife very quickly when she was having problems with her back. The wait wasn't that long, which was surprising and the staff were helpful. The building was clean and so was the parking lot, with very little litter. I have this place down as our go to urgent care since it is close and we had a positive experience.

My primary doctor could not see me until October…today is June 21st! The staff at NextCare had me in with Dr. Allen within 10 minutes. I’ve never been seen by other Dr. at that pace. I will certainly recommend NextCare to others and they will be my go to for non life threatening issues. Thanks for your speedy professionalism!!!

Place is very clean. I was really sick and was waring a head scarf. The reason why I went back was because I was treated so nice. But the secretary, wasn't very kind to me. Maybe because I had a head covering?

I scheduled 3 different visits to get an in person appointment 12+ hours before the scheduled appointment time. All appointments were changed to be remote, with the final changing 5 minutes prior to the appointment while in the parking lot (prior appointments had been cancelled upon Nextcare changing them to remote). Upon discharge, I was notified there was no copay despite me informing front office staff I had a 30$ copay. Within 4 days, and without notification, I was informed I had a 50$ debt which had been sent to collections without any prior attempted contact on behalf of Nextcare.

The best urgent care in Albuquerque! I would not go anywhere else! The staff and medical staff are very helpful and friendly! They treated me like a human being not just a patient needing medical attention!

Customer service was able to fit me into a clinic. That had a provider for my ear pain. And I am very grateful to them. Because, after all, is the day after Thanksgiving. I appreciate you. Happy holidays. I returned for a dog bite wound and the provider at Menaul location was nice and very thorough. He took care of me very well. The provider is Excellent

I was seen here today for strep throat. I was a walk-in at 8:00 in the morning. I had seen a doctor had a prescription and on my way out the door by 8:30. Fantastic! Plus the facility was clean which is just amazing.

The nurses and doctors were very nice and helpful! Often asked questions multiple times in case people are confused or lost, very helpful! The wait was a little long , but we got perfect help have no complaints!

Clinic is good; clean, staff is nice enough. You can never reach them on the phone though (even when they tell you to call them for results), and their app is kinda terrible. Docs were very nice even though the problem wasn't quite fixed. I'll probably try them once more in the future.

It all depends on the provider. Most of the time I get really really good service here and they're friendly and communicative. The last few times not so much. I got a female provider who seemed to be in a rush from the moment she walked in. I felt unheard and the advice she gave didn't line up with advice I'd had in the past nor did I get the medication I needed to calm down my cough so I could sleep. It was frustrating and I'll no longer go on Fridays. I have had great experiences with other providers there so I'm rating 3 stars.

I love coming here the online website allows you to make an appointment even late at night for the next day and the paperwork is easy to submit online. They honor the appointment time they don’t make you wait they’re always fast and friendly and the prescriptions get called in electronically ASAP to your pharmacy on file yes I’d definitely recommend this Urgent Care and give it 10 stars if I could but it only goes up to 5…..!

Linda Baker, NP, did great job. She is very kind, caring and efficient in her work. The facility is bright and clean. The support staff were pleasant and kind. Overall, a good place to go for unexpected injuries.

Easy to schedule and filled out everything online beforehand. Fairly quick in and out and everyone was so pleasant! Felt comfortable and confident in the practitioner. Very clean and efficient clinic. My go-to for Urgent Care

I visited because of a deep cough that hadn’t lessened at all in over a week. Linda, a nurse practitioner, examined me and explained the causes of my symptoms. She was very thorough and did not hurry me. I left with three prescriptions. Yes I waited 50 minutes but I appreciated her time and am aware that she took time with every patient. Besides I would have waited 2 weeks to see my own doc.

Extensive waiting periods but I believe that's not abnormal across the entire industry right now. The care was very good. I felt heard, I felt they took all the steps they possibly could to help me figure out what my symptoms meant and the underlying problem. The receptionist that helped me was super great, getting me in at a time that worked for me in the same day.

My daughter wasn't feeling too good and we showed up at 7:30pm. I'm very thankful and greatful the staff was able to see her even though they were not taking anymore patients. They were so kind and helpful. Thank you so much NextCare Staff.

Pretty decent actually. The wait once in a room was extremely long, but it did seem like just one dude. Once seen though he was great and helped with what I needed. If you call ahead and book an appointment you can do all the paper work before hand via phone. They are all pretty nice and it wasn't super busy or anything. Would recommed, just prepare for it all to take a couple hours like most urgent cares. :)

NextCare did a great job assisting my daughter when she needed to see a Dr. ASAP! It was easy to sign up as a new patient. I never been to NextCare Urgent Care, but it will be my go to, if needed in the future! Next time I will sign in online so my actual wait-time will be little to none. Front desk Staff and everyone else were personable and friendly. Thanks, hopefully my daughter or myself don't need to come back, but if we do I know where to go for good, fast Urgent Care!

This was my g first time here. And I was stunned. I'm used to places that are direct to the point of rude. This place was everything but that. Every person who I interacted with was polite, friendly, and pleasant. I was in and out quickly. I'm definitely going to make this place my go-to fort Urgent Care needs.