This place is great they take GREAT care of you Dr Tam Simmons & Dr Parr are super amazing. The lab technicians are WONDERFUL at their job. I really think the Lab workers are doing their best never had a problem with this clinic. HIGHLY RECOMMEND

If I could give this place 0 stars, I certainly would. Having worked in healthcare education, and a spouse who works in healthcare I was highly disappointed at how I was treated as a patient who is pregnant. The appointment started out with being told it was "unfortunate" that I was pregnant. I was not seeking OB services today, but an outside concern unrelated to my pregnancy (a severe sinus infection). The provider, Par (an NP), refused to help provide solutions for me to alleviate my severe symptoms. He told me to contact my OBGYN and spent a total of 1 minute with me. As I began to cry due to frustration and feeling discriminated against he stood up and started to walk out of the room with no compassion. Upon contacting my OBGYN, she stated that he absolutely should have contacted her and they could have worked out a treatment plan together so as to not delay my treatment. Ladies, if you are pregnant- please advocate for yourselves from this unacceptable treatment from men. I'd to like to add that I have seen Kristina from here before and I have the utmost respect for her. However, neither myself or my spouse (also a patient there) will be returning to this place.

The people are great! Every call and visit has been friendly and helpful. However, I've lost two providers in the six months I've been going. I worked through the hassle of prescription refills and saw the new guy, but he didn't have time to address all my issues and asked me to make another appointment (a very fair ask!). Now he's gone all of a sudden and my appointment in two weeks is now in two months. I'm moving on.

Love it here! I feel very comfortable and seen, LGBTQIA+ friendly!! All my doctors and nurses treat me extremely well and are respectful and kind. I feel I'm always getting the best care and treatment here and never feel shamed, rushed, or unimportant either. Great pharmacy on-site too! Highly recommend to everyone

Southwest care is cutting back on patient services, rescheduling medical health appointments without any notice (and no alternative dates for months). Have been trying to get set up with a primary care provider for over a year and never seems to happen. Southwest Care will cancel your perscriptions if you do not see them as demanded. I recommend all people in New Mexico find a more compassionate and professional health care provider.

I contracted HEP C by sharing needles in 2015 with that being said Hello I am having a good day and wonderful night now this review is overdue I got sober in December 2017 and in January 2018 I reached out to several places for HEP C Treatment this place reached back and helped me I went through the program properly was given a medication that cured my HEP C called MAVYRET Studies showed cure rates varied from 95%–99%, for those new to treatment. Cure means no Hep C virus found in the blood 3 months after treatment ends. Individual results may vary. after 8 weeks of making sure I took my medication exactly the same time every day for the full time the doctor was very kind and explained everything to me very clearly I have not gone back to that lifestyle that got me HEP C and I am happy with my partner and pumpkin 😀 stay safe and well-sending prayers and positive thoughts to everyone who works at this Treatment center they are very friendly and understanding of life challenges in other people's lives 😊 thank you so much. 😊

Consistently bad care. It is nearly impossible to get someone on the phone for basic scheduling and god help you if you need to follow up on something more complex. I’ve given this clinic a few tries with the hopes that each bad encounter was just a fluke, but nope. On top of everything, I’ve been misgendered every single time I’ve visited or called this clinic (AFTER sharing my pronouns multiple times with everyone). It’s hilarious to me when I walk in and see the “safe space” stickers and Pride flags everywhere, because apparently those only apply to certain types of queer and trans folks. After waiting on a video call for 35 mins today with no sign of the doctor (after being told there was *no one* in line ahead of me) and eventually having to end the call without being seen because it made me late for work, I guess I need to begin the long process of finding another doctor, yet again. And because I know management will respond to this review with “email us or call us,” - I filled out your complaint form weeks ago and never heard back. When I call the number you suggest, there is almost NEVER an answer. When I did call and asked to speak to a clinic manager, I was met with attitude and told to file a complaint online (they refused to transfer me to anyone else who could help). I wish I could understand the okay and good reviews I’ve seen here, but I’m honestly baffled. The only good thing about this clinic was Chanel (apologies if I’m misremembering your name), Dr. Saimons’ nurse/assistant? who helped me get referrals last week that I’ve been requesting from the front desk since MAY of this year. I am generally pretty flexible and forgiving when it comes to medical care, because as a disabled person I’ve received terrible care in the past and anything is usually better than that. But this place has frustrated me to no end and makes me dread getting even basic medical care handled. The only regret I have about moving home to NM after ten years in NYC is the awful medical care I receive now that I’m home. It’s truly embarrassing. UPDATE: as expected, the managers of this page have asked me to call or email with my complaints, ignoring the comments in this review saying that I already HAVE emailed multiple times with no reply, and can almost never get someone on the phone. I was never contacted to reschedule after the doctor left me hanging for 35 mins. I called again today to speak to Grace, the office manager, and she wasn't available. I highly doubt I'll hear back.

Southwest care has taken care of me like no one else, from Tam to the entire staff everyone is just awesome and amazing. I never thought I would actually enjoy going to see the doctor. Lol. From labs to medication they got it all, be back in six months for my next visit. Thanks southwest care 👍🏻

The clinic staff are friendly and respectful, there are gender-neutral bathrooms present, and there is a sliding pay scale for medication for those of us who cannot afford it.

Great appointment, great staff except for A in the lab who seemed to think a 'making liberal cry again' Trump travel mug was appropriate to have facing patients and that her mask was a chin strap

Amazing staff from front desk, techs, nurses, doctors, lab and especially the pharmacy. One stop shopping makes visits so easy when I don’t have to go elsewhere for labs or to get a prescription. Been going here for years and so happy with their operation.

I am very happy with my provider Kristina. She is friendly, compassionate and caring. Kristina and the entire staff go above and beyond to make sure my needs are taken care of. The wait time is less than 5 minutes which is a big plus for me as I have a toddler with me at my appointments. I will definitely be back.

I've tried to set up a check up for an infection a week ago, sending a very urgent message about my pain to my PCP, Tam. NEVER got a response back. Eventually the infection got so bad within the next few days that I had to go to the ER. I'm STILL trying to get a check up or at least someone to look at it and help. I'm in serious medical distress. As soon as I'm in a non-emergency situation I will definitely look for somewhere else that treats me with respect.

Providers and staff are very kind and polite but also the agency is very disorganized. Frequently, we have to go to the office to get an appointment because their phones do not work. I have tried messaging through the portal and do not get responses. I feel like I have gotten less than optimal healthcare because it is so hard to contact them. However when I am there the staff and providers treat my wife and I with respect. It’s a mixed bag.

Really 3.5. For most things they are good but not great about notifying you that an appointment is by zoom. Which is normally ok, except when they change it without notice and youve just deiven an hour for your appointment. I have a prescription that I have to see a clinician for every month. The problem is that they can't keep someone in that position. The clinician they do have for it only comes once a month and even then she will most likely switch to video without notice. Been without my prescription for 3 months because she doesn't do "bridges" to get you by. Really frustrating and about to lose my job bc I don't have the medication I need to be healthy enough to work.

Great place for HRT treatment. Friendly staff and doctors, and will get you set up as fast as they can.

This clinic is great. It's clean, mostly friendly and they have a pharmacy on site (all of the pharmacists are super nice).

New to New Mexico this year, the care and attention I've received at Southwest Care has been top notch. Tamara, Bob, Wade, Giovanna...the front desk staff and pharmacy staff, all fantastic. I've been a patient with several major big city LGBT health care providers for many years, have never received the level of care and personalized attention I've experienced at Southwest Care.