There are many other five stars reviews on here for Diadem Jewellery and I discovered for myself today why that is the case. Diadem were very patient with me making contact initially using the web chat function to ask about a piece of jewellery as a silver wedding anniversary gift. I went to the shop today and Liz could not have been more helpful. She modelled the item for me, patiently guided me through looking at some other items and agreed to deliver them to my office at the end of the day when I had to get back urgently for a call. Thanks for the fabulous service. I couldn’t have asked for more. I am looking forward to returning to order some bespoke diamond earrings as a Christmas gift.

I highly recommend Daniel, his work is perfection, of the highest standard. He is patient & really helps with ideas, he is a so skilful & it shows in his work. He made a gold heart for my daughter's 21st & a diamond pendant for me, both pieces are beautiful, made to the highest standard & very reasonably priced.

I cannot speak highly enough of the customer service. Without exaggeration, one of the best customer service experiences I've had. They were available and super helpful on live chat even at 9/10pm on a Friday night.

What a lovely jewellers. I've been in twice now, once for a repair and then today for some earrings for this evening. The service was lovely as always, great chat and super helpful. Can't wait to wear my earrings tonight now! :) I would 100% recommend if you're looking for a more unique piece of jewellery.

I came across this jewellers online by chance, whilst looking for a tingiuos Jackson ring. They were so helpful and the ring was sent in a beautiful box. I will definitely shop again.

This shop is literally a 'Gem' to find .. Wonderfully crafted pieces that really are a true reflection of the independent talent that is out there. If you are looking for something beautiful, affordable and unique. This is your kind of place. topped with fantastic customer service with a smile and packaged up with peace of mind. These guys deserve the loyal customer base they have created. call in and see for yourselves I can not recommend them enough.

Had a repair carried out on my wife’s ring the customer service and communication was top class, and reasonably priced. Would definitely use Diadem again.

Amazing service, clean safe surroundings with incredible helpful staff.

Called in shop July 2022 to have some jewellery valued. What a pleasant experience! Very friendly and honest. Took their time to weigh items and explain the process thoroughly and we were pleasantly surprised at the outcome. Thank you so much Diadem jewellers

Fantastic service and very honest staff. I recently inherited some pieces of gold and silver jewellery which we wanted to sell and were offered a very fair appraisal by Daniel and Elizabeth. They gave us almost twice the price that a nearby jeweller had offered and advised us that we'd be better selling the ring with the best stones at auction as it would fetch a better price than they could offer. We'll be recommending Diadem Jewellery to friends and family and will be calling in again to buy one of their beautiful pieces for my wife's next birthday.

I had the absolute pleasure of visiting Diadem to have 2 rings resized recently. To call it a shop simply does not do this little gem justice.Apart from being filled with gorgeous, individual & exquisitely well made jewellery, they also offer resizing services & valuations amongst their offerings. You get a sense of the integrity & values of the place & people. They wont overcharge, upsell, exploit, & interestingly, you feel like the most valued customer in the whole world when you walk out. Its very easy & makes me very happy to support local businesses when they are this perfect 🥰

Today I visited Diadem Jewellery. I would not hesitate to recommend this business. I was greeted with a kind, warm smile from Elizabeth, whose service was patient and attentive. I purchased one their beautifully crafted pieces. Elizabeth gift wrapped it for me and I spoke with Daniel the Master Jeweller. Two wonderful welcoming individuals.

Thank you so much to Elizabeth and Daniel for our wedding rings, they are truly beautiful! We went into the shop pretty clueless and Elizabeth took the time to guide us through all the size and style options available. Once we had settled on this and Daniel had resized our rings so they fit perfectly they were sent off to be hand engraved with our own unique design. We couldn't be more pleased at how they've turned out - exactly what we'd hoped for and more! Thanks again

Cannot recommend Diadem Jewellery enough! I left a bracelet there to be repaired and was able to come pick it up the next day. Very quick and efficient service and warm welcome too :) will definitely go back!

Brilliant customer service today from this lovely small business- I wouldn’t hesitate to recommend them.