3/5 Thomas C. 2 years ago on Google
My
recent
stay
at
the
VIP
Executive
Zurique
Hotel
was
acceptable.
This
hotel
has
so
much
potential,
and
some
more
attention
in
a
few
areas
would
go
a
long
way
in
transforming
this
property
to
one
of
a
higher
quality.
The
service
was
excellent.
Employees
were
all
compassionate
and
professional.
In
addition,
the
food
offered
in
the
hotel’s
restaurant
was
of
high
quality.
Prices
at
the
property
were
fair.
From
a
value
point
of
view,
I
expected
a
bit
more.
I
paid
€439
for
my
eight-day
stay.
In
addition,
dinner
was
expensive
and
extremely
limited.
More
specifically,
in
terms
of
amenities,
the
hotel
boasts
a
beautiful
outdoor
pool
area.
Unfortunately,
it
was
often
overcrowded
and
littered
with
garbage.
More
attention
to
detail
would
remedy
these
issues.
Wifi
was
available,
but
weak
in
certain
parts
of
the
hotel.
A
bar
is
located
in
the
lobby,
but
opens
late
and
closes
early
in
the
evening,
making
it
inaccessible.
The
gym
was
closed
during
my
time
here.
That
was
also
unfortunate,
as
images
and
descriptions
on
websites
were
misleading.
I
stayed
in
an
Executive
Single
Room
during
my
week
here.
The
room
itself
was
contemporary
and
updated,
however,
housekeeping
was
inconsistent.
Some
days,
my
room
was
cleaned
impeccably,
others,
housekeeping
was
abysmal
or
nonexistent.
Towels
oftentimes
had
rips
or
stains
on
them.
The
curtains
had
small
rips
and
were
stained.
In
addition,
one
of
the
blankets
was
stained.
The
provided
toiletries
were
good.
The
bed
itself
was
comfortable,
but
the
pillows
were
very
poor
quality.
The
hotel
did
not
specially
publicize
a
smoking
policy.
Oftentimes,
the
corridors
reeked
of
smoke.
Cigarettes
littered
the
pool
deck
and
common
areas
in
the
hotel.
Staff
worked
hard
to
keep
surfaces
in
the
lobby
disinfected,
however,
their
efforts
were
undermined
by
thousands
of
guests
utilizing
these
areas.
I
do
believe
the
hotel
is
understaffed.
The
hotel
would
benefit
from
having
maintenance
and
housekeeping
readily
available
and
on
call
for
assistance.
When
I
necessitated
maintenance,
I
was
told
I
would
have
to
wait
for
the
following
morning
when
the
technician
would
be
available.
While
the
rooms
were
updated
and
contemporary,
the
bathrooms
were
rundown.
The
hotel
shows
it’s
apparent
age
on
the
exterior,
and
in
the
elevators.
Some
surfaces
were
cracked
and
not
functional.
I
experienced
difficulties
in
the
elevators.
They
stopped
working
at
times,
leaving
me
stuck.
Again,
better
maintenance
would
remedy
these
concerns.
The
location
of
the
hotel
is
a
positive.
It
is
surrounded
by
transit
options
that
provide
direct
links
to
cities
all
across
the
country.
This
is
ideal
for
all
visitors.
Overall,
the
hotel
served
it’s
purpose.
I
do
believe
the
hotel
is
ill
equipped
to
handle
the
high
volume
of
guests
that
stay
here.
Housekeeping
is
marginal,
and
must
be
improved.
Maintenance
needs
to
pay
closer
attention
to
the
aging
property.
Finally,
security
here
is
lacking.
I
have
some
concerns
as
it
pertains
to
safety.
Front
desk
staff
has
no
control
over
people
entering
the
hotel.
It
was
a
free
for
all
most
of
the
times.
Many
guests
had
parties
in
their
room.
Hallways
were
loud
at
most
hours
of
the
night.
My
safe
was
inoperable.
I
heard
guests
complaining
about
having
items
stolen
out
of
their
rooms.
Considering
COVID-19
related
protocols
and
restrictions
in
Portugal,
I
was
disappointed
by
the
lacking
security
and
cleanliness
here.
I
appreciate
the
VIP
Hotel
brand,
and
was
pleased
by
the
staff’s
swift
response
to
my
concerns.
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