2/5 ren 3 months ago on Google • 16 reviews New
Is
the
ride
worth
it?:
It
is
Do
they
care
about
your
experience?:
No
they
don't
We
reserved
our
tickets
the
day
before,
and
our
boat
had
some
technical
issue,
so
the
ride
was
cancelled.
The
captain
offered
the
money
back
but
also
told
us
that
a
replacement
boat
was
on
their
way
in
case
we
still
wanted
to
experience
the
ride.
We
were
too
naive
thinking
"ok
they
are
going
to
replace
the
boat
and
we
will
leave
as
soon
as
possible".
Of
course
not,
it
was
just
the
next
boat
in
the
next
time
slot
available
for
customers.
So
we
had
to
wait
until
the
next
scheduled
ride
was
ready
and
full
of
the
people
that
had
bought
tickets
for
that
ride.
Although
that's
not
what
our
first
captain
had
said.
After
30
minutes
waiting
on
the
first
boat,
we
changed
boat,
it
was
raining
like
hell
so
we
waited
inside
the
2nd
boat
for
another
additional
1h.
When
we
told
the
2nd
captain
"when
are
we
going
to
leave?
we've
been
waiting
for
so
long",
he
just
said
"yes,
so?"...
and
remained
quiet.
I
was
flabbergasted
with
his
response,
he
proceeded
"you
had
a
drink
and
you
are
going
to
have
the
ride,
what
else
do
you
want?"...
We
probably
had
bad
luck
with
our
second
"captain",
a
bald
guy.
The
captain
is
the
public
face
of
the
company,
I
think
by
no
means
a
response
like
that
to
a
customer
is
acceptable.
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