1/5 Reza M. 9 months ago on Google • 3 reviews
I
recently
visited
the
McDonald's
branch
in
Amsterdam,
and
unfortunately,
the
experience
was
far
from
satisfactory.
When
my
party
and
I
walked
in,
we
encountered
several
issues
that
disappointed
us.
First
and
foremost,
the
reception
we
received
was
not
friendly
at
all.
The
staff
seemed
disinterested
and
unengaging,
which
immediately
set
a
negative
tone
for
our
visit.
We
approached
the
self-service
order
kiosk
to
place
our
order,
hoping
for
a
quick
and
efficient
process.
However,
to
our
dismay,
the
kiosk
was
broken
and
failed
to
print
our
receipt.
Despite
trying
to
explain
the
situation
to
the
lady
at
the
counter,
we
were
met
with
indifference.
Instead
of
offering
assistance
or
an
alternative
solution,
she
merely
kept
repeating,
"wait,"
without
paying
any
attention
to
our
concerns.
This
lack
of
responsiveness
left
us
feeling
ignored
and
frustrated.
As
customers,
we
expect
a
certain
level
of
service
and
courtesy,
especially
when
facing
technical
difficulties
that
were
beyond
our
control.
The
staff's
dismissive
attitude
only
added
to
our
disappointment.
Eventually,
after
what
felt
like
an
eternity,
we
were
finally
able
to
obtain
our
food.
However,
the
entire
experience
had
already
left
a
sour
taste
in
our
mouths,
overshadowing
any
enjoyment
we
might
have
derived
from
the
meal
itself.
As
a
frequent
visitor
to
various
McDonald's
branches,
I
have
come
to
appreciate
the
brand's
consistency
in
delivering
a
pleasant
dining
experience.
Regrettably,
this
particular
visit
to
the
Amsterdam
branch
fell
short
of
those
expectations.
I
hope
that
management
takes
note
of
our
feedback
and
works
towards
improving
the
level
of
customer
service
at
this
location.
In
conclusion,
based
on
my
recent
visit,
I
cannot
recommend
this
particular
McDonald’s
branch
in
Amsterdam.
Until
they
address
the
issues
we
encountered,
I
would
advise
patrons
to
consider
alternative
locations
for
a
more
enjoyable
and
hassle-free
dining
experience.
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