1/5 Tim T. 4 months ago on Google
My
room
was
reassigned
to
another
guest
who
then
attempted
to
enter
my
room
past
12
am
in
the
morning!
The
front
desk
was
unable
to
resolve
the
issue
without
having
me
physically
go
down
to
reception
in
the
middle
of
the
night.
All
the
information
they
would
have
needed
to
resolve
the
matter
should
have
been
in
the
system
and
the
issue
could
have
been
resolved
at
check
out.
To
make
mattes
worse,
after
going
to
re-check
in
and
pay
my
bill,
my
room
key
had
been
cancelled,
so
I
could
not
enter
the
room
and
had
to
return
to
reception
to
get
a
new
key.
Service
recovery
was
to
offer
me
a
free
drink
and
some
sweets!
Useless
suggestions
in
the
middle
of
the
night
past
12
am!
For
an
international
chain
charging
over
200
EUR
a
night,
this
is
highly
unacceptable.
It's
also
very
unsafe
for
a
room
door
that
is
locked
from
inside
to
be
accessible
by
another
room
key
from
the
outside.
Perhaps
adding
additional
security
latches
to
the
room
doors
should
be
considered.
I'm
sure
guest
safety
should
be
a
basic
requirement
in
all
your
hotels.
Overall,
I
am
not
impressed
with
how
the
matter
came
to
happen
in
the
first
place
and
the
subsequent
resolution
wasn't
satisfactory
either.
I
would
like
a
full
reply
to
my
complaint
and
some
compenstation
for
the
inconvenience.
1 person found this review helpful 👍